How to Cancel Thrive Market Membership

Step-by-step instructions

1. 1
   If this applies to you

   Turn off Recurring shipments before you cancel

   Thrive enrols new members in Recurring automatically with their first order, and its help doesn't say that cancelling the membership stops it. A member on r/thrivemarket who cancelled within the hour got a shipping email a few days later and had to reach Member Services again to stop the auto shipments. So turn it off first: go to thrivemarket.com/autoship, scroll to the FAQ section at the very bottom, click How do I turn off Recurring Shipments?, then Turn Off Recurring Shipments Here, and confirm the pop-ups. Thrive labels the confirm button Continue to pause, even though this turns Recurring off. Your Recurring page should then say it's off and show Turn on Recurring. If a box has already been placed as an order, you have 30 minutes to cancel it yourself under Account, Your Orders, Edit/Cancel.

2. 2

   Sign in and open Member Services chat

   Go to thrivemarket.com/login#chat, the link Thrive's help uses for its chat, and sign in with the email on your membership. Thrive's terms put the Chat button at the bottom right of the site. Thrive's homepage FAQ says California residents can cancel in Account Settings and that everyone else should chat with Member Services, which Thrive says is open 24/7. A virtual agent answers first. Thrive bills the membership itself rather than through Apple or Google, so deleting the app cancels nothing.

3. 3

   Ask to cancel your membership

   Type that you want to cancel your Thrive Market membership. On a monthly membership, Thrive's help says Member Services can cancel your upcoming renewal and future charges at any time before your billing date, so do it before that date. On your first annual membership and still inside its first 30 days, ask for the full refund in the same chat: Thrive's terms give first-time annual members a full refund for any reason in that window, and say you can no longer place orders once the cancellation is confirmed.

4. 4

   Say no to the offers until it confirms

   Before it cancels, the agent offers alternatives. Thrive's own cancel article lists the ones it leads with: help finding products you like, its Price Match Guarantee and Savings Guarantee, and changing or pausing your Recurring deliveries. Members on r/thrivemarket describe repeating themselves many times: one pasted "I'd like to cancel my membership." 13 times before it went through, and another had to say "no thanks, cancel" 10 times. Repeat the same sentence each time until the agent confirms the cancellation, then screenshot the confirmation before you close the chat. Thrive's help says the box at the lower right of thrivemarket.com/account/edit shows your membership status and renewal date, and that Thrive charges you on that renewal date, so check it there; if a renewal still looks scheduled, go back to chat. Your perks carry on until the end of the period you've paid for.

   Heads up: This is the retention script. Members report being offered a lower membership fee, sometimes several offers in a row. Thrive doesn't publish these offers, so weigh one on what you'd pay over the next year, and remember that accepting it keeps the membership renewing. Changing Recurring doesn't end the membership, and Thrive's help says the membership itself can't be paused.

5. 5
   If this applies to you

   If you live in California

   Thrive's homepage FAQ says California residents can manage and cancel the membership in Account Settings, and its terms let California-based members cancel from the Account page. Sign in, open thrivemarket.com/account and look for Membership Settings, the section Thrive's help names for switching automatic renewal back on. Thrive doesn't describe the cancel control itself, and we couldn't see it without a California account, so if you can't find it, use chat as above. Turn Recurring off as well, using the first step.

6. 6
   If this applies to you

   If chat doesn't work, email Member Services

   Thrive's terms list email as a cancel route alongside chat: write to help@thrivemarket.com from the address on your account, say you're cancelling your Thrive Market membership, and ask for written confirmation. One member on r/thrivemarket found the chat wouldn't open at all and had to find another way to reach Member Services. Send it before your renewal or billing date and keep the reply.

7. 7
   If this applies to you

   Don't place an order after the cancellation takes effect

   Thrive's cancellation policy says that if you place an order after your cancellation has gone into effect, you're charged the then-current rate for a non-refundable annual membership, $59.95 in Thrive's terms today. Its help on gift memberships puts it plainly: cancelled memberships reactivate once an order is placed, so if someone gives you a gift membership later, redeem it before you order. If you want one last order and aren't taking the 30-day refund, place it while your paid period is still running.

8. 8
   If this applies to you

   If you have a gift or Thrive Gives membership

   Neither stays free. Thrive says a gift membership renews automatically at the end of its year at the then-current fee, charged to the recipient's payment method on file, not the giver's. A free Thrive Gives membership also renews as a paid membership after its year: Thrive sends at least one reminder email, and you can reapply for another free year or cancel before the expiration date. Cancel either one through chat, the same way as above.

9. 9
   If this applies to you

   If you find charges for a membership you forgot about

   Check thrivemarket.com/account for the membership status and renewal date, cancel through chat, and ask Member Services to review the charges; Thrive's help says most refunds reach the original payment method within 3 to 5 business days. Members on r/thrivemarket describe finding annual renewals years after a single order, one of them every year since a 2016 purchase. In April 2024 Thrive agreed to a $1.55 million stipulated judgment with the California Automatic Renewal Task Force (People v. Thrive Market Technologies, Inc., Santa Barbara County Superior Court, Case No. 24CV02320), whose investigation found Thrive hadn't clearly disclosed subscription terms before enrolling people in its membership and auto-ship programs. Thrive changed its website and renewal notices as part of it.

10. 10
    If this applies to you

    If you also want your data deleted

    Thrive's privacy policy handles deletion as its own request: use the Privacy Choices link in the footer of thrivemarket.com to ask Thrive to delete your personal information. Thrive will ask you to verify your identity first, and says it may keep some data, for example to tell you about a recall of a product you bought. Do it after the cancellation is confirmed and any refund has arrived.