How to Cancel Zazzle Plus

Step-by-step instructions

1. 1

   Sign in to the Zazzle account that has the membership

   Go to zazzle.com/my/home, Zazzle's My Account page, and sign in. Use the same sign-in you joined with: the login page offers email and password as well as Google and Apple sign-in, and Zazzle has traced members' missing Zazzle Plus settings to a second Zazzle account more than once, in one case an account made through Sign in with Apple with Hide My Email on. Zazzle Plus is managed on zazzle.com. Zazzle's terms say the fee can be paid only by credit card or PayPal, so there's nothing to cancel through Apple or Google.

2. 2

   Open Zazzle Plus Settings

   In My Account, click Zazzle Plus Settings. This is what Zazzle calls the Zazzle Plus program management page: its privacy notice says it holds your Zazzle Plus status, your current subscription, the payment method registered for it and your membership history, and the Zazzle Plus page sends you here to see your renewal date. If there's no Zazzle Plus Settings link at all, see the optional step on a missing settings page below.

3. 3

   Click Do not auto renew

   Zazzle's help article names the button Do not auto renew. Its Zazzle Plus page calls it do not renew, a check box in one answer and a button in another, so look for either. Once it's off, Zazzle says the membership won't renew and you keep the benefits through the rest of your current term, with no refund for the time left. A member on Zazzle's forum quoted the page as saying "Your membership will automatically renew on" a date: reload it afterwards, make sure it no longer says that, and take a screenshot for your records.

4. 4
   If this applies to you

   If you're still in the free 30-day trial

   Use the same steps before the trial ends. Zazzle's Zazzle Plus page says you can opt out on the program management page at any time before the free trial expires and you won't be charged; if you don't, Zazzle enrolls you in your first paid year when the 30 days are up. Its help article words it as choosing not to continue to a paid membership at the end of the trial period, but Zazzle doesn't say outright whether free shipping carries on for the rest of the trial after you opt out. If you have nothing else to order, opt out straight away. Plus Premium has no trial and is charged at sign-up.

5. 5
   If this applies to you

   If you joined by accident at checkout

   Zazzle Plus is added during checkout: Zazzle's pages describe selecting "Get FREE shipping now" next to the Zazzle Plus offer, then "Start a FREE trial". In its public replies to BBB complaints, Zazzle says the Zazzle Plus charge shows below the order total with an option to remove it before you check out, that one member who then picked a faster shipping method never removed the membership from the cart, and that cancelling an order doesn't cancel the membership, which is separate. So if your order summary lists Zazzle Plus, turn off auto-renew as above, even if you changed the shipping or cancelled the order. If you only added it to your cart and never checked out, a Zazzle staff member on its forum says you were never subscribed.

6. 6
   If this applies to you

   If Zazzle Plus Settings isn't in your account

   Zazzle's own replies point to two causes. You may never have joined: a Zazzle staff member on its forum found one member had only added Zazzle Plus to the cart without checking out. Or the membership is on another Zazzle account: in December 2025 the same staff member found that a member with a renewal email but no Zazzle Plus options had a second account, and in a BBB reply Zazzle traced another member's missing cancel option to an account made with an Apple ID and Hide My Email. Search your inboxes for Zazzle's membership emails to see which address they went to, then sign in with that account, or ask Zee in chat to find it.

7. 7
   If this applies to you

   If you can't do it online, use Zee chat

   Zazzle's help says it doesn't use a support email address and its phone lines are closed. Its chat assistant, Zee, at zazzle.com/about/ask or the chat button at the bottom of the site, is there 24 hours a day, and Zazzle's contact article says Zee can manage Zazzle Plus refunds or cancellations. If Zee can't sort it out, ask to be transferred to a human agent (generally 3am to 5pm Pacific) or for the contact form link; Zazzle says it replies within 1 to 2 business days. Ask for written confirmation that auto-renew is off. One member told the BBB in May 2026: "I am trying to contact a live person to cancel my automatic subscription renewal and only can reach AI who cannot resolve it."

8. 8
   If this applies to you

   If you've already been charged for a year you didn't want

   Turn off auto-renew first so it can't happen again next year, then ask Zee about the charge. Zazzle's terms say it doesn't refund any portion of the membership fee, and the only refund they promise is a prorated one when Zazzle itself ends your membership. Zazzle's contact article still lists Zazzle Plus refunds among what Zee handles, without saying when one is given, so ask, but don't count on it. BBB complaints against Zazzle include a repeat trial that went straight to a paid year and an order cancelled while the membership carried on.

9. 9
   If this applies to you

   Don't click Start a Free Trial again later

   Zazzle allows one free trial per member. Its help article warns that if you've previously completed a free trial, you're automatically enrolled in Zazzle Plus the next time you select "Start Free Trial" on the Zazzle Plus page. In 2025 replies to BBB complaints, Zazzle counted trials members had used in 2015 and 2016, one of them under the old Zazzle Black name, and said of one sign-up that it "went into the paid subscription" because the trial had been used. If you want Zazzle Plus again later, expect to pay the annual fee when you sign up.

10. 10
    If this applies to you

    If you also want to delete your Zazzle account

    Turn off auto-renew first. Zazzle's help says you delete the account at zazzle.com/my/account/manage while signed in, and that a deleted account is erased and can't be reactivated. It doesn't say that deleting the account ends the membership or its renewal, so don't rely on deletion to stop the charge, and keep your auto-renew screenshot.