How to Cancel Billie

Step-by-step instructions

1. 1

   Sign in to your Billie account

   Go to mybillie.com/account/subscriptions. Signed out, it sends you to the login page, which starts with "Hi! Please enter your email address." Use the email on your Billie orders. Billie's FAQ also describes a 2FA login code it emails you: if it doesn't arrive, check your spam or junk folder and make sure mail from hello@mybillie.com isn't blocked. Forgot Password on the login page resets your password. Cancelling online needs an account, so if you can't get in, use the email route further down.

2. 2

   Open the Subscription tab

   In your account, click the Subscription tab. Billie's FAQ says this is where you update your delivery frequency, change your order date or swap products, and it shows your upcoming ship date and selected frequency above your shipping address. Note that date: Billie's Terms of Sale say an order can't be cancelled or changed online once it's submitted. Every recurring item is listed here, so look for razor refills, dermaplane refills, Wonder Wipes and any bodycare you added as a recurring shipment.

3. 3

   Click the minus arrow next to the item, then Remove Item

   Find the item you want to stop and click the minus arrow next to it, then click Remove Item. Billie uses the same button for one-time add-ons, which it simply removes. On a subscription item, Billie's FAQ says Remove Item is followed by a confirmation, so you aren't done yet.

4. 4

   Confirm with Cancel My Subscription, then repeat for each item

   Click Cancel My Subscription to confirm. Billie's FAQ says this "won't affect the other products in your subscription", so it stops only that item. If you also get dermaplane refills, Wonder Wipes or a recurring bodycare add-on, repeat the minus arrow, Remove Item and Cancel My Subscription for each one until nothing recurring is left. Billie's help pages don't say whether it emails a cancellation confirmation, so check the Subscription tab once more and take a screenshot before you leave.

5. 5
   If this applies to you

   If you can't sign in, or never made an account, cancel by email

   Billie's Terms of Sale split subscribers into Members, who can cancel in their account or by emailing hello@mybillie.com, and Visitors, who can cancel only by email. The cancel link in Billie's FAQ opens an email to its support team with the subject "Cancel My Subscription" already filled in. Send it from the email on your orders, name each item you want stopped and your shipping address, and ask for a written reply confirming the cancellation. Email is the only contact mybillie.com lists, with support hours of every day, 10am to 5pm ET, so send it well before your next ship date. Edgewell, which owns Billie, lists a Billie phone number, (888) 820-7422, on its satisfaction guarantee page, but Billie's own pages don't offer it as a way to cancel.

6. 6
   If this applies to you

   If your next shipment is days away or already placed

   Cancel anyway, so the deliveries after it stop. Billie's FAQ says your card is charged as soon as an order is accepted, and recurring charges follow your original sign-up date and the frequency you picked. Its Terms of Sale say an order can't be cancelled or changed online once it's submitted. For one that's already placed, email hello@mybillie.com straight away. Billie publishes no promise to stop an order for a cancellation; the closest line is its FAQ answer on changing the address of an order already placed, which says orders move quickly and Billie will "do our best to catch your package before it hits the road." If it ships anyway, you can't send it back, because Billie doesn't accept returns. One member on r/ladyshavers wrote that they "cancelled the subscription but they had already sent out my next package of razor heads." What you can ask for after that is in the refund question below.

7. 7
   If this applies to you

   Check for other items, add-ons and an old card

   Each Billie item is cancelled on its own. Billie's FAQ also says body lotion, body wash, deodorant, Body Buffer, V Smooth and Whipped Shave Cream can be added to a subscription as a one-time or a recurring shipment, and a recurring add-on keeps shipping until you remove it too. Letting your card expire isn't a safe stop: Billie's Terms of Sale make you responsible for recurring charges before you cancel, including any it processes after your card's expiration date. To have a saved card deleted, the FAQ says to email hello@mybillie.com. Then check your statement after the ship date that was next.

8. 8
   If this applies to you

   If you subscribed through Amazon

   Billie refills also sell on Amazon, where the listing offers Amazon's own Subscribe & Save, shipped and sold by Amazon.com. Amazon bills that subscription, so it isn't in your Billie account, and Billie's FAQ sends anything bought through another retailer back to that retailer. Cancel it at Amazon: Amazon's help says to go to Your Subscribe & Save Items, select the Subscriptions tab, select the product image or Edit, select Cancel subscription and then Cancel my subscription. Amazon says to do it before the "Last day to update" date shown for the delivery. A Billie razor or refill pack bought at Target, Walmart or another store isn't a subscription, so there's nothing to cancel.