How to Cancel NFL+

Step-by-step instructions

1. 1

   Sign in at NFL.com

   Go to nfl.com/account in a web browser and sign in with the email you subscribed with. NFL's main cancel article gives NFL.com steps, so a browser is the surest route; other NFL help pages say you can manage the subscription in the NFL app too. If you bought NFL+ inside the NFL app through Apple, Google Play, Roku or Amazon, NFL says you have to cancel with that store instead, so skip to that step below. Your card statement shows who is charging you.

2. 2

   Open NFL Subscriptions and click Manage

   On your Account page, click the arrow next to NFL Subscriptions. NFL's help also gives a shortcut: hover over the Profile icon in the top right corner and select Manage Subscription. In the Manage Subscriptions section, click the arrow next to Manage on your NFL+ plan. This page also shows your renewal date. On a monthly plan NFL offers Pause from the same page, but a pause restarts billing on its own, so if you want out, go to Cancel.

3. 3

   Click Cancel, pick a reason and confirm

   Click the Cancel button. NFL shows a message that reads "We're sorry to see you go" and asks why you're leaving. Select a reason and click Cancel.

4. 4

   Check the Miss you already page

   NFL then takes you to a page that reads "Miss you already". That's your confirmation: NFL says cancelling stops the recurring charges, and you keep access through the end of your current billing period. Click Back to My Account to return to your account settings. NFL's cancel article doesn't mention a confirmation email (its Athletic add-on FAQ refers to cancellation confirmation emails), and one member posted an NFL email headed "YOUR CANCELLATION CONFIRMATION", so take a screenshot of the page in case a renewal charge turns up later.

5. 5
   If this applies to you

   If Apple, Google Play, Roku or Amazon bills you

   NFL says a subscription bought through an app store has to be cancelled with that store, and any refund comes from the store too. Apple: on an iPhone or iPad, open Settings, tap your name, then Subscriptions, the NFL subscription and Cancel Subscription. Apple says that if there's no Cancel button or you see an expiration message in red, it's already cancelled. Google Play: open play.google.com/store/account/subscriptions, select the subscription and tap Cancel subscription; Google says uninstalling the app doesn't cancel it. Roku: go to my.roku.com/subscriptions, select it under Active subscriptions, then Manage subscription and Turn off auto-renew. On the TV, highlight the NFL app, press the Star button on the remote and choose the same options. Amazon Fire TV: go to amazon.com/yourmembershipsandsubscriptions, select Manage Subscription next to the NFL subscription, then Cancel Subscription under Advanced Controls. NFL's own link to Amazon's instructions opens an Amazon error page, so use these. NFL says you keep access to the end of the period you've paid for. One r/cordcutters member was sent from the app to the website and back again; the plan turned out to be billed by Google Play.

6. 6
   If this applies to you

   If you only want a break until next season

   NFL lets you pause a monthly NFL+ plan instead of cancelling: on Manage Subscriptions, select Pause on your plan, then Pause again. The pause starts at the end of your current billing cycle, you can't watch anything while paused, and NFL restarts the plan by itself when the pause ends and bills the then-current monthly price. Pressing Resume early bills you straight away. NFL's help doesn't say how long the longest pause is. NFL also says you can cancel at any time during a pause, so if you've decided not to come back, cancel rather than resume. One r/NFLv2 member said they couldn't cancel while paused, resumed in order to cancel, and was charged for the month at once. If Cancel isn't showing on a paused plan, contact NFL support before the restart date instead of pressing Resume.

7. 7
   If this applies to you

   If you're on an annual plan

   NFL's Subscription Terms say an annual plan runs for one year from the day you bought it and renews on that anniversary at the then-current full price, so a discounted season deal renews at full price. NFL says it notifies yearly subscribers at least 30 days before the renewal. You can cancel any time before then: the plan stops renewing and you keep it to the end of the year you paid for, with no refund for the unused months. Members on r/cordcutters describe getting that notice by email for plans they thought they'd cancelled, one of them after closing the account the year before, and an r/mildlyinfuriating poster said they cancelled the day it arrived and were charged anyway. After cancelling, look at your plan on Manage Subscriptions again before the renewal date. If you only want to drop from Premium to NFL+, NFL's Downgrade option starts the cheaper plan at your next renewal and still bills you.

8. 8
   If this applies to you

   If you have NFL Reporting from The Athletic

   NFL Reporting from The Athletic is an add-on to NFL+ and can't exist on its own. NFL says cancelling NFL+ ends it automatically, and that with it on your account you can't withdraw the NFL+ cancellation or resume either one before the billing period ends. To keep NFL+ and drop only the add-on, cancel the add-on on the same Manage Subscriptions page; it runs to the end of the billing period.

9. 9
   If this applies to you

   If you're still charged after cancelling

   Check whether an app store bills you (see above) and whether you have a second NFL account under another email: NFL's refund policy names duplicate purchases made with more than one login as a reason it may refund. Deleting your NFL account isn't one of NFL's ways to cancel, and two members who deleted or closed their accounts said the charges or renewal notices kept coming. Cancel before the renewal date, not on it: NFL's terms say the next charge comes the day after a billing period ends. To reach NFL, use the Submit a Request form at support.nfl.com, email support@nfl.com, or use NFL's Messenger chat, where NFL says live agents are available Monday to Friday, 8 a.m. to 5 p.m. PST, and on game days. The phone line, 1-800-635-5300, runs on a voice virtual assistant.