How to Cancel Google Home Premium

Step-by-step instructions

1. 1
   If this applies to you

   Save the clips you want to keep first

   Google's help is plain about it: when you cancel Google Home Premium, you lose your sound detection clips and any video you haven't saved, and when the subscription ends your video history is deleted. In the Google Home app, tap Home, then Cameras and your camera, pick an event, tap Controls and then Save clip, which saves it to your phone. On a computer, sign in at home.google.com, click the camera and the event, then Save a clip; clips there run up to 5 minutes. Only detected events can be saved, not stretches with no activity. Older cameras still in the Nest app save clips with New clip and Save to photos, and home.nest.com downloads clips of up to an hour.

2. 2
   If this applies to you

   If you also pay for Google AI Pro or Ultra, apply the included plan instead

   Google AI Pro includes the Standard plan of Google Home Premium and Google AI Ultra includes Advanced, at no extra cost. If you pay for Google Home Premium separately as well, Google's help says applying the included plan from Google One to the same home automatically cancels and refunds your existing subscription, which beats cancelling it yourself with no refund. On a computer, go to one.google.com, click Benefits, find the Google Home Premium card, click Explore plan and follow the prompts. If you're on Advanced and have AI Pro, the included plan is Standard: Google says to buy the Google Home Premium Advanced add-on from Google One (Settings, Change membership plan, Get add-on) before you start the switch in the Google Home app, or you lose camera history and Advanced features. Google's October 2025 launch post priced that upgrade at $10 a month. One r/googlehome member who switched wrote: "Also I already got my refund from google."

3. 3

   Open store.google.com/subscriptions and sign in

   Go to store.google.com/subscriptions in any web browser, on a computer or your phone, and sign in with the Google Account you used to buy the plan. Only the home's owner can manage it. If you have more than one home, pick the right one from the drop-down at the top. Each subscription shows where it was bought: one bought from Google just says Google Home Premium, while "Subscription managed by" and a partner's name means a partner such as ADT bills you (step below). If Google Home Premium isn't listed, you may be signed in to the wrong account, or the plan is billed by Google Play or is an old Nest Aware (1st gen) plan on the Nest Store; both have their own steps below.

4. 4

   Select Google Home Premium, then More and Cancel subscription

   On the Subscriptions page, select the Google Home Premium subscription. On the right, select More, then Cancel subscription. Google says a summary of charges appears at this point. This is also where you can switch between Standard and Advanced at any time, if a smaller plan is what you're after: as of November 2026, Standard is $10 a month or $100 a year and Advanced $20 a month or $200 a year in the US. That keeps the subscription billing, though. Monthly and annual billing can't be switched in place: Google says to stop auto-renewal, wait for the cycle to end and subscribe again.

   Heads up: Many r/Nest and r/googlehome members report a pop-up offering a lower price on their next renewal right after the first Cancel subscription click, while others got no offer at all and the plan simply cancelled. Accepting keeps the subscription renewing. If you want the charges to stop, carry on to the confirmation.

5. 5

   Confirm with Cancel subscription

   To complete the cancellation, select Cancel subscription again. Google keeps the service on until your billing cycle ends and doesn't renew it, and Google's cancellation policy says the service can't be refunded, with the exceptions in the refund question below. Turning features off doesn't change that. An r/googlehome member described what came next: "I just received an email the cancellation is confirmed and it ends on what was my renewal date." Reload the Subscriptions page and check nothing else for that home is still renewing, such as an older Nest Aware (1st gen) plan.

6. 6
   If this applies to you

   If you bought it in the Google Home app or on Google Play

   Google's help says subscriptions bought in the Google Home app are available only on Android, come with a receipt from Google Play and are managed through Google Play, so the Google Store page won't cancel them. Sign in to the same Google Account, go to play.google.com/store/account/subscriptions, click Manage next to Google Home Premium, then Cancel subscription, pick a reason in the pop-up and click Continue. Google Play says you can keep using the subscription for the time you've already paid for.

7. 7
   If this applies to you

   If you still have Nest Aware (1st gen) on a Nest account

   The older per-camera Nest Aware (1st gen) plans, bought with a Nest account that was never moved to Google, cancel on the Nest Store. On a computer, go to store.nest.com/account/subscriptions, sign in with your Nest account, choose the home, select the subscription, click Cancel subscription and confirm with Cancel subscription. In the Nest app: Settings, Google Home Premium, Manage Subscription at the bottom, then the subscription and Cancel subscription twice. These plans are one per camera, so cancel each one, and unpairing a camera doesn't stop its plan. Google gives money back from the day after you cancel to the end of the billing period, unless the plan was prepaid. A cancelled 1st gen plan can never be bought again. If your plan isn't on the Nest Store, look on the Google Store page. Google's help still links the Nest Store page, but in November 2026 it showed Page Not Found to a signed-out visitor; if it won't load for you, use the Nest app route above or contact Google Nest support.

8. 8
   If this applies to you

   If ADT or another partner sells you the plan

   Google can't cancel or change a subscription bought from a partner, so contact the partner. On store.google.com/subscriptions such a plan is labelled Subscription managed by and the partner's name, with an alphanumeric subscription ID you may need when you call; an old 1st gen partner plan reads Nest Aware via and the partner's name. Google warns that partners' cancellation policies may differ from its own, so ask what happens if you cancel mid-cycle. It also says a cancelled partner subscription can't be reversed, and all video history, settings and preferences tied to it are erased.

9. 9
   If this applies to you

   If you're moving or the camera is gone

   Google applies the subscription to a home, not to a device, so it keeps renewing for that home until you cancel it. The one exception Google prints is for a plan that came as a trial with a new camera or doorbell: its fine print says returning the device may result in cancellation of the subscription. Google's help says unpairing a device from a 1st gen plan won't stop that plan either. To keep paying at a new address, transfer the plan in the Google Home app (your profile picture, Settings, Subscriptions, Google Home Premium, Transfer subscription): Google says the billing date doesn't change and your video history and face library are deleted. To stop paying for the old address, cancel that home's plan on the Google Store page, picking the old home from the drop-down. A Google Home Community member who moved asked how to cancel the plan on the doorbell at his previous home, and a Google Community Specialist sent him a form so the team could follow up by email.

10. 10
    If this applies to you

    If you're still charged or can't find the subscription

    Check every place Google bills from: the Google Store and Google Play subscription pages, the Nest Store for 1st gen plans, and the Payments & subscriptions page in your Google Account, which Google says lists all subscriptions tied to the account. Your bank statement shows which account pays. Being billed for both plans after switching is a long-running complaint: one r/Nest member wrote, "Every year, since migrating to the Google Home subscription, I have gotten charged twice." Google's help says you get a prorated refund for the old plan's unused time when you switch, so a second charge after that is worth raising. Google points to the Google Nest support contact page (support.google.com/googlenest/gethelp), though one Community poster said it "continuously redirects me to knowledge base articles". Where the cancel page was greyed out and wouldn't load, Google's Community Specialists have asked people to fill in a form so the team can reach them by email.