How to Cancel Blink

Step-by-step instructions

1. 1

   Check where your plan was bought

   A Blink plan can only be cancelled where it was bought: Blink.com, Amazon, or, for older plans, Apple. In the Blink app, tap Settings, then Blink Subscription Plans; the plan details show the Subscription Channel. Blink says this screen only appears for current subscribers. A Blink.com plan carries on with the next three steps. For Amazon or Apple, skip to that step below, and a 30-day no-cost trial ends in the app instead (also below). Blink.com cancelling is open in the US, Canada, the UK, Germany, France, Italy, Spain, Austria, Ireland, Belgium and the Netherlands; everywhere else plans are bought and cancelled on Amazon. Don't rely on email: one r/blinkcameras member emailed Blink support to cancel and never got a confirmation, and the replies in the thread all pointed them to the self-serve steps.

2. 2

   Sign in at blink.com

   In a web browser, go to blink.com and sign in with the same email and password you use for the Blink app. The sign-in page asks for your email first, then Continue. If Blink asks you to verify, enter the code it sent by text message, WhatsApp or email and click Verify Code. No code? A Resend Code button appears after 90 seconds.

3. 3

   Click My Plan, then Cancel My Plan

   Click My Plan at the top of the page. Under Plan Details, click Cancel My Plan; Blink's FAQ places the link at the bottom of the page. My Plan also shows the plan's renewal date, which is when it will end.

4. 4

   Click Cancel Plan to confirm

   The next page lists the cameras and doorbells that will lose plan coverage. Click Cancel Plan. A confirmation page says the plan is cancelled and Blink sends a confirmation email, so keep it. The plan keeps working until its next renewal date and you aren't charged again. Blink says no refunds are provided for cancelled Blink.com plans. Until the renewal date you can reactivate the plan; after it, you buy a new one.

5. 5
   If this applies to you

   If you bought the plan on Amazon

   Go to Your Memberships & Subscriptions on amazon.com and sign in with the Amazon account that bought the plan. In the Amazon app, open the menu, then Account (or Your Account), and scroll to Memberships & subscriptions. Select Cancel Subscription next to the Blink plan. Amazon asks whether to cancel immediately or on your next renewal date: pick one, select Confirm cancellation, choose a reason and select Submit cancellation reason. A confirmation email follows. On a monthly or yearly plan, cancelling immediately ends the plan's features at once and Amazon refunds the unused time (Blink says yearly plans are prorated in monthly increments); cancelling on the renewal date keeps everything working until then. A 2- or 3-year plan bought on Amazon runs to the end of its billing cycle with no refund. Basic and Basic ai plans cover one camera each, so if you bought one per camera, cancel each one you don't want.

6. 6
   If this applies to you

   If you subscribed in the Blink app on an iPhone or iPad

   Blink's purchase help now names only Blink.com and Amazon, but a plan bought earlier in the iOS app is still billed by Apple; the Blink app shows Apple as its Subscription Channel. On the iPhone or iPad, open Settings, tap your name, then Subscriptions, find Blink and tap Cancel Subscription. You may need to scroll down. If there is no Cancel button, or an expiration message shows in red, it's already cancelled. The plan stays active until the end of the billing period, and Blink's terms say a plan bought through a third party is refunded, if at all, under that party's policies. Blink won't sell you a Basic ai or Plus ai plan while an Apple plan is active: cancel it and wait for it to expire first.

7. 7
   If this applies to you

   If you're on the 30-day no-cost trial

   Blink starts a 30-day no-cost trial when you set up a new eligible camera, and adding another new device extends it by 30 days. Blink says the trial does not automatically enroll you in a plan, so it ends on its own without a charge. To end it early, open the Blink app, tap Settings, then Blink Subscription Plans, select Cancel Trial at the bottom of the screen and tap End My Free Trial; the app shows Free trial cancelled. If you bought a plan during the trial, that purchase is billed when the trial ends, so cancel it on Blink.com or Amazon as above.

8. 8
   If this applies to you

   Before the plan ends, save the clips you want

   Cancelling doesn't wipe your saved clips. Blink's FAQ says they stay in the Blink app, where you can view, download and share them, until your Auto Delete setting removes them, and a deleted clip can't be restored. Download the ones you need. When the plan ends, cloud recording of new clips stops, along with person and vehicle detection, Blink Moments, extended live view and the ai features. Live view, motion alerts and two-way audio keep working without a plan. To keep recording, Blink supports local storage on a Sync Module 2 with a USB drive or a Sync Module XR or XR+ with a microSD card; the Sync Module Core has none. Local clips stay until you delete them or the drive fills, and then new recordings stop. Members on r/blinkcameras who switched say it works but feels slower: one said that apart from the lost features and "the significantly slower load speeds", they hadn't had problems.

9. 9
   If this applies to you

   If your Plus or Plus ai plan includes the extended warranty

   Plus and Plus ai include extended warranty coverage on eligible Blink cameras and Sync Modules in the US and Canada; in the US it is an Allstate Protection Plans service contract, paid for out of the plan price. Blink's FAQ says cancelling a Plus or Plus ai plan may void it; accessories aren't covered either way. If a camera is faulty, sort out the claim before the plan ends. Blink describes eligible devices as ones within their 1-year manufacturer's warranty period that are added to an active plan, so subscribing again later may not bring an older camera back under cover. Amazon sells standalone device protection plans as a separate product.

10. 10
    If this applies to you

    If you're still charged, or want a refund

    Check every place a plan can live: Blink.com, Amazon (on each Amazon account you use) and Apple. Blink.com and Memberships & Subscriptions both list a plan's status as active, canceled or expired. Two things that look like cancelling but aren't: unlinking your Amazon and Blink accounts in the Blink app pauses an Amazon plan rather than ending it (Blink refunds a paid plan only after it has stayed paused for 12 months or more), and deleting your Blink account permanently erases your cloud clips while Blink's deletion help says nothing about cancelling a plan. Cancel first. For anything else, Blink support takes chat from any help page and calls 24 hours a day at 1-833-392-5465 (toll free, US and Canada). Don't count on a refund outside the published rules, and remember that plans bought on Amazon are refunded through Amazon.