How to Cancel iFIT

Step-by-step instructions

1. 1

   Sign in at ifit.com and open Membership Plan

   Go to ifit.com/settings/membership-plan in a web browser and sign in with the iFIT account that pays for the membership. From the menu under your name, that's Settings, then Membership Plan. This is where to cancel any membership iFIT bills: one bought on ifit.com, nordictrack.com or proform.com, one included with a NordicTrack or ProForm machine, or one started with an activation code. iFIT's help says the steps differ if you signed up through a third party. A membership started in the iFIT app on an iPhone or iPad is billed by Apple. One bought through Google Play is billed by Google, one through Amazon by Amazon, and one in the iFIT TV app on a Roku by Roku. iFIT can't cancel those, so skip to that step below.

2. 2

   Tick the acknowledgement box, then select Cancel Membership

   On the Membership Plan page, iFIT's help says to check the box to accept the acknowledgement statement, then select Cancel Membership. Do it at least 24 hours before your renewal date: iFIT's refund policy says that's how you avoid the renewal charge. The cancellation takes effect at the end of your current period and you keep access until then, with no refund for the time left. A new annual or multi-year plan has a 30-day refund window, covered below. iFIT's help says you'll then be directed to a confirmation page: keep a screenshot of it.

   Heads up: Expect a retention screen. An r/iFit member reported in March 2026 that Cancel Membership led to four options: Call us, Keep membership (with the benefits list), I am injured and Pause membership. They said they "cannot find an actual cancel button". A reply said they "had no choice but to call", and the agent offered a cheaper plan before cancelling. Pause isn't a cancel: iFIT's help says it stops billing for 30, 60 or 90 days, then the membership resumes on the date shown. If the page leaves you no way to finish, cancel by phone (next step).

3. 3
   If this applies to you

   If there's no way to finish, or no confirmation, cancel by phone

   If you don't reach a confirmation page, or your account still shows a next billing date, call iFIT on (866) 608-1798 during regular Mountain Time business hours. iFIT's terms name that call as the other way to end a membership it bills. It does happen: an r/nordictrack member wrote in September 2026 that after going "through the cancellation steps on the website several times", the account "continues to say my next billing period is October 5th". On the phone, ask the agent to confirm the membership won't renew, and note the date and their name. For other questions, iFIT's help offers chat, and text at 79691.

4. 4
   If this applies to you

   If Apple bills you (iPhone or iPad)

   iFIT's help says a membership you signed up for through the Apple App Store is billed by Apple and auto-renews until you cancel it there. On the iPhone or iPad, open Settings, tap your name, then Subscriptions, select your iFIT subscription and tap the cancel button. iFIT's refund policy says App Store refunds are handled by Apple under its own policies, not iFIT's, so a refund request goes to Apple too.

5. 5
   If this applies to you

   If Google Play bills you (Android)

   iFIT's help says a membership bought through the Google Play Store is billed by Google and auto-renews until you cancel it. Open the Google Play app, tap the profile icon at the top right, then Payments & subscriptions, then Subscriptions. Select the iFIT subscription, tap Cancel subscription and follow the on-screen instructions. iFIT's refund policy says Google handles refunds under its own policies.

6. 6
   If this applies to you

   If Amazon bills you

   iFIT's help says a membership managed by Amazon can only be changed through Amazon. Sign in to amazon.com with the Amazon account that pays, hover over Account & Lists and choose Memberships & Subscriptions. Then select Manage Subscriptions and switch to the Active Subscriptions view to find iFIT. Turning off auto-renewal means the membership won't renew at the end of its term, and you can turn it back on before the renewal date. The billing and payment options also let you cancel the membership outright. iFIT's help adds that, per Amazon's subscription terms, you're only refunded if you cancel within 6 days of purchase.

7. 7
   If this applies to you

   If Roku bills you (the iFIT TV app)

   iFIT's help says a membership started in the iFIT TV app on a Roku streaming device is billed through Roku Pay. On the Roku, press Home on the remote, highlight iFIT TV and press the Star (*) button. Choose Manage Subscription, then Cancel subscription. If Manage Subscription isn't there, iFIT says to try the same steps on each Roku device you own. From a phone or computer, sign in at my.roku.com and choose Manage Your Subscriptions under Manage Account. Find iFIT TV under Active Subscriptions, select Cancel Subscription and confirm.

8. 8
   If this applies to you

   If your membership came with a NordicTrack or ProForm machine

   A new machine signs you up for iFIT. NordicTrack's product pages say the machine "includes a 30-day iFIT Pro Membership, renewing at $39/mo". iFIT's help says it asks for a credit card even to start a complimentary trial or redeem an activation code, and the membership renews on that card when the trial or code runs out. So the free month, or the free period on an activation code, becomes a paid membership unless you cancel on ifit.com as above. Do it at least 24 hours before it ends. iFIT's refund policy says the first month bundled with a machine bought on nordictrack.com or proform.com isn't charged separately, so there's nothing to refund for it. This catches r/iFit members out more than anything else. One wrote "I had a free membership for a year and wasn't aware of the auto renew". Another found "iFIT has been charging me for the past 7 months" after a new machine's trial ended.

9. 9
   If this applies to you

   If you bought an annual or multi-year plan in the last 30 days

   iFIT's refund policy gives a full refund on an annual or multi-year plan only if you cancel and request the refund within 30 days of the initial purchase. If the purchase followed a free trial or promotion, the 30 days start at the first charge. Cancelling alone doesn't trigger the refund. Cancel as above, then call Member Care on (833) 680-4348 (833-680-iFIT) to ask for it. iFIT aims to pay approved refunds to the original payment method within 15 business days. After 30 days nothing is refunded, and renewals never are. NordicTrack and ProForm sell 2-year and 3-year iFIT Pro plans as well as the 1-year, and iFIT's policy says multi-year plans renew automatically too, so check the renewal date on Membership Plan. Go by the written policy rather than what a sales call promises. One r/iFit member says a phone rep promised their 30 days "would only start once my iFIT subscription unpaused".

10. 10
    If this applies to you

    If you're on an older Individual or Family plan

    iFIT replaced its Individual and Family plans with Train and Pro on March 26, 2024, and kept existing members on their old plans. Its announcement says "Your subscription costs will remain unchanged as long as you continue to renew", and that new members join under the new tiers. iFIT doesn't say a cancelled grandfathered plan can be restored, so expect to rejoin at today's prices. Train ($15 a month) runs on a phone or tablet with equipment that has no built-in screen. A machine with a built-in touchscreen needs Pro ($39 a month).

11. 11
    If this applies to you

    If you share iFIT Pro with secondary users

    The up to four secondary users on your Pro plan lose iFIT when you cancel. iFIT's help says they "can access iFIT membership benefits as long as the primary user continues their iFIT Pro membership", so tell them first. Leaving to join someone else's Pro plan works differently. iFIT says a paying member removes their billing preferences, and once they accept the invitation their own membership is cancelled and they're added to the other account. When that primary account expires, both lose membership benefits. r/iFit members warn against buying a slot from a stranger, because the primary user can remove you at any time: "There is no limit to how often anyone can add or delete secondary users."

12. 12
    If this applies to you

    If you're still charged after cancelling

    Check every place iFIT can bill you: iFIT itself, Apple, Google Play, Amazon and Roku. Also check for a second iFIT account, such as one set up for a new machine or with an activation code. iFIT's terms say a billing error has to be reported within 30 days of the billing date, by calling (866) 608-1798 or through my.ifit.com. After that, they say, no credits or refunds are given except where the law requires. One member reports surprise charges after a renewal sales call; another describes a caller who knew their purchase and card details. One r/iFit member's advice: "Beware of them calling to renew your account". Make changes on ifit.com, or by calling iFIT's published numbers yourself. On a multi-year plan, check your statement around each anniversary.