How to Cancel Care.com

A 9-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
2 months ago Updated
Verified Working flow
Open Care.com Cancel Page Read the 9 steps See Care.com pricing & tiers

Quick answer

Sign in, click Me then Account & Settings, scroll to My Plan, and click Cancel Subscription (or use Manage membership → Cancel subscription on your dashboard). Click through the "Don't lose your benefits" screen with Continue to cancel. You keep Premium until the end of your paid term, then drop to a free Basic account — Care.com does not give refunds, and a 3- or 12-month term won't be prorated if you leave early. Screenshot the confirmation and keep the email; users report being auto-renewed after canceling.

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See Care.com's pricing, tiers, and difficulty score in one page. Care.com ranks #195 of 235 by cancellation difficulty.

Step-by-step instructions

1

Open Account & Settings

Sign in at care.com, click the <strong>Me</strong> drop-down in the top-right, and choose <strong>Account &amp; Settings</strong> (some accounts label it "Settings & Privacy"). Scroll down to the <strong>My Plan</strong> section — it shows your member-since date, account status, plan type, next billing date, and next billing amount.

Care.com Account & Settings page with the My Plan section showing Monthly Premium, account status Active, and the next billing amount of $38.99
2

Click Cancel Subscription

In the My Plan section, click <strong>Cancel Subscription</strong>. If you're on the member dashboard instead, expand <strong>Manage membership</strong> on your profile card — you'll see <strong>Cancel subscription</strong> and a <strong>One Click Cancel</strong> button alongside your billing date and amount. Either path starts the same cancellation flow.

Care.com Manage membership panel showing account type Monthly, next billing date and amount, with Cancel subscription and One Click Cancel buttons
3

Get past the "Don't lose your benefits" screen

Care.com shows a retention page (labeled "Step 1 of 2") listing what you'll lose — background checks, booking babysitters, messaging caregivers. Ignore the <strong>Keep my plan</strong> button and click <strong>Continue to cancel</strong>.

Care.com Don't lose your benefits retention screen with Keep my plan and Continue to cancel buttons, marked Step 1 of 2
4

Confirm the cancellation

A green banner appears: "Your subscription has been canceled and you can continue to enjoy your paid benefits until [date]. We have sent you an email with the details." At this point you are already canceled — everything after this is optional feedback.

Green confirmation banner stating the Care.com subscription has been canceled with paid benefits continuing until a specified date, followed by a Did you find a caregiver question
5
If this applies to you

Skip the cancellation survey (optional)

Care.com asks "Did you find a caregiver on Care.com?" (Yes/No) and then "Why did you cancel your subscription?" with a list of reasons and an <strong>Other</strong> free-text box (200 character max). None of this is required — your cancellation is already confirmed. Pick a reason or just close the tab.

Care.com Why did you cancel your subscription survey with radio options including found care, too expensive, dissatisfied, and Other
6
If this applies to you

Skip the NPS and feedback prompts (optional)

If you continue, Care.com shows a "How likely are you to recommend Care.com?" 0–10 scale, then a "Your responses have been submitted" thank-you with an <strong>Ok, got it</strong> button. Purely optional feedback — you can close the tab at any point without affecting the cancellation.

Care.com How likely are you to recommend survey with a 0 to 10 rating scale and a Submit button
7
If this applies to you

Verify your plan shows as downgrading

Back in <strong>Account &amp; Settings → My Plan</strong>, the plan type should now read something like "Monthly Premium. Your account will be downgraded to a Free Account on [date]." You keep full Premium access until that date, then automatically move to the free Basic tier — no further charges.

8
If this applies to you

If the web flow glitches, use live chat

Some users hit a bug where clicking cancel forces a re-login and dumps them back on the homepage, or the page won't load at all. If you can't complete the cancellation on the site, contact Care.com support through the in-app live chat (or Help Center) and ask them to cancel — get the cancellation confirmed in writing.

9
If this applies to you

Cancel any add-ons separately

Canceling your Premium membership does <strong>not</strong> cancel paid add-ons like "Feature your job post." Those are billed separately — cancel them from the same Account & Settings area if you don't want them to keep recurring.

Frequently Asked Questions

No. Care.com does not refund Premium or Complete memberships, background checks, or add-ons — its refund policy is "no refunds, no matter what." When you cancel you keep your benefits through the end of the paid term, then downgrade to a free Basic account. That remaining access is the closest thing to a refund you'll get.

You still keep Premium access until the end of the term you already paid for, but Care.com will not prorate or refund the unused months. The lower per-month rates on the 3-month ($25.99/mo) and 12-month ($12.99/mo) plans are a commitment in exchange for the discount — you can stop the auto-renewal, but you can't exit the current term for a partial refund.

Two common causes. First, paid add-ons (like Feature your job post) bill separately and aren't canceled when you cancel the membership — cancel those from Account & Settings too. Second, some users report auto-renewal charges after they thought they'd canceled, sometimes because the web flow glitched mid-cancellation. Always confirm you saw the green "subscription has been canceled" banner and keep the confirmation email; if you're charged anyway, dispute it with that proof.

<strong>Cancel Subscription</strong> stops the paid Premium plan and downgrades you to a free Basic account — your profile, messages, and history stay. <strong>Close Account</strong> (a separate link in Account & Settings) deletes your entire Care.com account. If you just want to stop paying, use Cancel Subscription, not Close Account.

For families, Premium is $38.99 for one month, $78 total for three months ($25.99/month), or $156 total for twelve months ($12.99/month) — the longer the commitment, the lower the per-month rate. The Basic membership is free but only lets you post jobs and browse profiles; messaging caregivers and running background checks require Premium.

The web flow above (Me → Account & Settings → My Plan → Cancel Subscription) is the most reliable. If you subscribed through the Apple App Store or Google Play, you may need to cancel through that store's subscription settings instead. If the Care.com site or app glitches during cancellation, fall back to live chat support and ask them to cancel for you in writing.
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