How to Cancel Chatbase

A 11-step walkthrough with real screenshots from the live cancel flow.

~2 minutes Time
1 week ago Updated
Verified Working flow
Open Chatbase Cancel Page Read the 11 steps See Chatbase pricing & tiers

Quick answer

Open Workspace settings → Plans, click Cancel plan under your active plan, type I understand in the box, then click the red Cancel plan button. Canceling disables auto-renewal — your plan stays active until the renewal date, then your workspace drops to the free plan. Chatbase doesn't state a refund policy for the current period.

Wondering if you're paying more than you used to? how subscription prices have changed since 2021.

See Chatbase's pricing, tiers, and difficulty score in one page. Chatbase ranks #53 of 101 by cancellation difficulty.

Step-by-step instructions

1

Open Workspace settings and go to Plans

Sign in to your Chatbase dashboard. In the left sidebar, expand Workspace settings and click Plans. Your active plan appears in a card at the top with its monthly price and a Cancel plan button on the right.

Chatbase Workspace settings Plans page showing the current Hobby plan at $40 Per Month with a Cancel plan button on the right
2

Check what you're giving up (optional)

Click View Features on the plan card to expand the full feature list — message credits, AI agents, members, integrations, and analytics. This is worth a glance so you know exactly what drops when the plan ends.

Expanded Hobby plan features showing access to all models, 1,500 message credits/month, 1 AI agent, 1 member, API access, and basic analytics
3

Click Cancel plan

Click the Cancel plan button on your active plan card. A "Cancel Plan ?" confirmation dialog opens, explaining you'll lose your plan features at the end of the current billing cycle and that any add-ons stay active until that cycle ends.

Cancel Plan confirmation dialog warning that the subscription will be canceled and plan features lost at the end of the billing cycle, with a disabled red Cancel plan button
4

Type "I understand" to enable the button

The red Cancel plan button stays disabled until you type the exact phrase I understand into the confirmation field. Type it, and the button activates. Click it to confirm the cancellation.

Cancel Plan dialog with "I understand" typed into the confirmation field and the red Cancel plan button now active
5

Skip or fill the feedback survey

Chatbase shows a "We're sorry to see you leave" survey with checkboxes (missing a feature, found a better product, unresolved issues) and a free-text box. This is optional — you can answer it or close it with the × in the corner. The cancellation is already recorded either way.

Chatbase cancellation feedback survey with checkboxes for missing feature, better product, and unresolved issues plus a What could we have done better text field
6

Submit or dismiss the survey

If you choose to answer, tick a reason and click Submit. If you'd rather not, click the × to dismiss it. Neither choice changes the outcome — your plan is already set to cancel at the renewal date.

Feedback survey with the "I had unresolved issues" checkbox selected and the green Submit button active
7

Confirm the "Active until" date

Back on the Plans page, your plan card now shows an "Active until" badge with the renewal date — for example "Active until Mar 20, 2026". You keep full access until that date, after which the workspace automatically drops to the free plan so you aren't charged again.

Chatbase Plans page after canceling, the Hobby plan card showing an Active until Mar 20, 2026 badge next to the plan name
8
If this applies to you

Consider downgrading instead of canceling

If you still need Chatbase but want to pay less, downgrade rather than cancel. Per Chatbase's docs, a downgrade (say Standard to Hobby) takes effect immediately and you get a prorated credit for the unused time, applied to your new plan and future invoices. A cancel just disables renewal — it doesn't refund or credit the current period.

9
If this applies to you

Cancel add-ons separately if you have them

Extra AI agents, auto-recharge credits, custom domains, and "remove Powered by Chatbase" are add-ons billed on top of your plan. Canceling the plan leaves add-ons active until the end of the billing period, then removes them. Canceling an add-on on its own removes it immediately and credits your account for the remaining days — handle those from the Plans page.

10
If this applies to you

If you're on a legacy plan, you can't go back

Workspaces on an older "legacy" pricing package see an extra warning in the cancel dialog: the plan is no longer available, so once you cancel you cannot re-subscribe to it. If your legacy price is better than the current public plans, weigh that before canceling — you'd have to move to a current plan to come back.

11
If this applies to you

Heads up: free-plan agents get deleted after inactivity

After canceling you drop to the free plan. Chatbase deletes AI agents on the free plan after 14 days of inactivity. If you want to keep an agent's configuration or training data, export or document it before — or shortly after — the cancellation takes effect.

Frequently Asked Questions

No. Clicking Cancel plan disables auto-renewal, so Chatbase won't bill you again. Your plan stays active until the current renewal date shown on the "Active until" badge, then your workspace automatically downgrades to the free plan. Check your card statement after the renewal date to confirm no further charge went through.

Chatbase's help docs don't state a refund policy for the current billing period — canceling stops future charges but doesn't refund the period you've already paid for, and you keep access until it ends. The proration Chatbase documents applies to downgrades and add-on cancellations, not to canceling a plan outright. If you were billed in error or right after an unwanted renewal, contact Chatbase support directly to ask about a refund; EU/UK users may also have a statutory withdrawal right shortly after a charge.

When your plan ends you drop to the free plan, which has much lower limits (50 message credits/month, smaller training size, fewer agents). On the free plan, Chatbase deletes AI agents after 14 days of inactivity — so an agent you stop using can be removed. Export or back up any agent configuration and training sources you want to keep before, or soon after, the cancellation date.

No. Chatbase is a web app billed by card through the dashboard, not via an app store. There's no Apple or Google Play subscription to cancel — everything happens at Workspace settings → Plans → Cancel plan. Manage your payment method and invoices from the Billing tab in the same settings area.

Canceling disables auto-renewal and drops you to the free plan at the end of the current period — no credit for unused time. Downgrading (for example Standard to Hobby) takes effect immediately and gives you a prorated credit for the remaining time, applied to the cheaper plan and future invoices. If you still want a paid plan but lower spend, downgrade instead of cancel.

Yes, for current plans — you can subscribe again to Hobby, Standard, or Pro at any time from the Plans page. The exception is legacy pricing: if your workspace was on an older plan that's no longer offered, the cancel dialog warns that you won't be able to re-subscribe to that legacy plan, and you'd have to move to a current plan to return.
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