How to Cancel Dialpad

A 7-step walkthrough with real screenshots from the live cancel flow.

~5 minutes Time
1 week ago Updated
Verified Working flow
Open Dialpad Cancel Page Read the 7 steps See Dialpad pricing & tiers

Quick answer

If you're on a month-to-month plan with 10 licenses or fewer (or still in your free trial), cancel yourself: Admin Settings → Billing → Billing Summary, then click the small "Click here" link next to "Would you like to cancel your Dialpad service?". Pick a reason, skip the 30%-off save offer, and confirm. On an annual plan or managing more than 10 licenses, you cannot self-cancel — you must email Dialpad's Customer Success Team. Refunds only happen within 3 days of a charge; after that Dialpad doesn't prorate or refund. Port any phone numbers out before you cancel.

Wondering if you're paying more than you used to? check the latest price for Dialpad.

See Dialpad's pricing, tiers, and difficulty score in one page. Dialpad ranks #60 of 101 by cancellation difficulty.

Step-by-step instructions

1

Check whether you can self-cancel

Dialpad only lets you cancel in-app if you're on a month-to-month plan with 10 licenses or fewer, or still inside your free trial. If you're on an annual plan or manage more than 10 licenses, skip to the last step — you have to go through Dialpad's Customer Success Team instead. You also need admin (not just member) access to see the billing pages.

2

Open Billing Summary in Admin Settings

Sign in to Dialpad on the web, open Admin Settings (the gear icon), pick your office/company from the dropdown, then go to Billing → Billing Summary. This page shows your current plan, payment card, and billing history. If you're still on a trial it shows how many days are left and the trial end date.

Dialpad Billing Summary page showing Current Plan Pro, a free trial with days remaining, the saved Visa card, and a "Would you like to cancel your Dialpad service? Click here." link at the bottom
3

Pick a cancellation reason

You land on the Cancel Account page ("We're sorry to see you go!"). Choose an answer in the "Why are you cancelling your service?" dropdown. The feedback box below it is optional — you can leave it blank. On the right, Dialpad lists everything you'll lose: unlimited calls, SMS/MMS, your phone numbers, call records and transcripts, contacts, message history, and analytics.

Dialpad Cancel Account page with a "Why are you cancelling your service?" dropdown, an optional feedback box, a "Cancel my service" button, and a "Here's what you'll lose" list on the right
4

Ignore the 30%-off save offer

Once you pick a reason like "Too expensive," Dialpad slides in a retention offer: "We'd hate to see you leave! Get 30% off for the next six months" with a Claim Promo button. If you actually want to keep Dialpad cheaper, that's your call — but if you're leaving, just ignore it and move on. It doesn't block the cancellation.

Dialpad cancel page after selecting Too expensive, showing a purple "Get 30% off for the next six months" save offer with a Claim Promo button
5
If this applies to you

Port your numbers out first (if you need them)

Click "Cancel my service" and Dialpad shows a confirmation modal: "Are you sure you want to cancel?" It warns that everyone in the office loses service, team members get an email saying their service ended, and — importantly — "If you would like to port your number out of Dialpad, please do so before cancelling." If you want to keep a business number, start the port-out with your new carrier before you finish this step.

Dialpad "Are you sure you want to cancel?" modal warning that all users lose service and to port numbers out before cancelling, with Keep my account and Cancel Account buttons
6

Confirm the cancellation

In the modal, click the red "Cancel Account" button (not "Keep my account"). Dialpad finalizes the cancellation and shows "Your account is cancelled." Your data is kept for 180 days, after which it's deleted — you can contact support to reactivate within that window to retain your phone number and account info.

Dialpad confirmation screen reading "Your account is cancelled" and explaining data is kept for 180 days before deletion
7
If this applies to you

On an annual plan or 10+ licenses? Email Customer Success

The self-service flow above is blocked for annual plans and for accounts with more than 10 licenses. To cancel one of those, email Dialpad's Customer Success Team at customersuccessteam@dialpad.com and ask them to process the cancellation. Be aware annual plans are non-refundable mid-term, so you're effectively stopping the auto-renewal rather than getting money back.

Frequently Asked Questions

It depends on your plan. If you're on a month-to-month plan with 10 licenses or fewer (or still in your free trial), you can cancel entirely on your own from Admin Settings → Billing → Billing Summary. If you're on an annual plan or manage more than 10 licenses, Dialpad blocks the self-service flow and you have to email the Customer Success Team (customersuccessteam@dialpad.com) to cancel.

Only in a narrow window. Dialpad has a no-refund policy in its Terms of Service, with one exception: if you cancel within 3 days of a charge — for both monthly and annual billing on a credit card — a refund is processed. At 4 or more days into the billing cycle, no refund. Annual plans are described as "heavily discounted" and don't qualify for mid-term refunds at all. Unused licenses aren't refunded either; you're expected to remove the license instead.

You lose it unless you port it out first. The confirmation modal explicitly tells you to port your number out of Dialpad before cancelling. After cancellation, Dialpad keeps your account data (including the number) for 180 days, so you can contact support to reactivate within that window and retain the number. Once the 180 days pass, the data is deleted and the number is gone.

The trial cancels exactly like a paid month-to-month account: Admin Settings → Billing → Billing Summary → "Would you like to cancel your Dialpad service? Click here." The Billing Summary page shows how many trial days are left and the trial end date. Cancel before that date and you won't be charged.

Yes. The cancellation applies to the entire office, not just you. Dialpad's confirmation modal warns that all users in the office lose service and team members receive an email notifying them their service has ended. You'll also lose call records and transcripts, contacts, message history, and analytics, so export anything you need before confirming.

That's up to you. When you select a reason like "Too expensive," Dialpad offers 30% off for six months to keep you. If price was the only reason you were leaving and Dialpad otherwise works for you, it can be a genuine saving. If you're switching providers or no longer need the service, ignore it — claiming it just restarts your billing relationship rather than cancelling.
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