How to Cancel GoDaddy

A 9-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
1 week ago Updated
Verified Working flow
Open GoDaddy Cancel Page Read the 9 steps See GoDaddy pricing & tiers

Quick answer

Sign in at account.godaddy.com/myrenewals, select Manage Subscriptions, open the product's three-dot menu, and choose Turn off Auto-Renew (then Cancel Renewal / Confirm Cancel). The product keeps working until its expiration date, then it's deleted. Turning off auto-renew does not refund you — a refund is a separate request to GoDaddy support and only inside the refund window (30 days for annual plans, 45 days for a one-year domain auto-renewal).

Wondering if you're paying more than you used to? compare your subscription costs.

See GoDaddy's pricing, tiers, and difficulty score in one page. GoDaddy ranks #73 of 117 by cancellation difficulty.

Step-by-step instructions

1

Decide: turn off auto-renew, or delete now

For GoDaddy products, cancelling means turning off auto-renew — the product stays active until its paid term ends, then GoDaddy deletes it and the associated data. Deleting a product instead removes it immediately and forfeits any remaining time, "even if there's time remaining in the subscription." Turning off auto-renew is the safer default; only delete if you want it gone now.

2

Open Renewals & Billing, then Manage Subscriptions

Sign in and go to account.godaddy.com/myrenewals (Account name in the top-right > Renewals & Billing), then select Manage Subscriptions. The Subscriptions tab lists every product with its status — "Auto Renews" plus the next billing date means it will charge you again.

GoDaddy Manage your Billing page on the Subscriptions tab, listing products such as Websites + Marketing Basic, a domain, GoDaddy Auctions Membership and Microsoft 365 Email Plus, each showing "Auto Renews" with a billing date and payment method
3

Open the product menu and select Turn off Auto-renew

Find the subscription you want to stop and click the three-dot menu (the vertical "..." icon) on its row. The menu shows Renew Now, Edit your plan, Update Payment Method, and Turn off Auto-renew. Select Turn off Auto-renew.

GoDaddy subscription row three-dot menu expanded showing Renew Now, Edit your plan, Update Payment Method, and Turn off Auto-renew options
4

Pick a cancellation reason, then Continue to Cancel

GoDaddy asks why you're cancelling the auto-renewal. Select any reason (it doesn't affect the outcome) and select Continue to Cancel. The reason survey is for GoDaddy's analytics — it is not a required hoop to clear.

5

Confirm the cancellation

A confirmation appears — in some accounts it's a "Sorry this didn't work out for you" dialog with a red Cancel Renewal button; in others it's a "Confirm your cancellation" screen with a Confirm Cancel button. Either shows the date your subscription will be cancelled and a note that after that date your product and data are deleted. Select Cancel Renewal (or Confirm Cancel).

GoDaddy "Sorry this didn't work out for you" confirmation dialog with a note that you become responsible for manual payments, a red Cancel Renewal button, a Remind Me Later button, and a Delete My Product link
6

Verify the status now reads "Cancels [date]"

Back on the Subscriptions list, the product's status changes from "Auto Renews" to a red "Cancels [date]". That date is the last day the product works — you keep using it until then, and no further charge will be taken. If it still says "Auto Renews", the cancellation didn't go through; repeat the steps.

GoDaddy Subscriptions list showing the Websites + Marketing Basic product status changed to a red "Cancels 12/09/2025" instead of "Auto Renews", confirming auto-renew is off
7
If this applies to you

Request a refund separately, if you're inside the window

Turning off auto-renew does not refund a charge that already went through. Refunds are a separate request — contact a GoDaddy Guide (godaddy.com/help/contact-us) and ask. Annual plans are refundable within 30 days of the transaction; monthly (and any term under a year) within 48 hours; a one-year domain auto-renewal within 45 days. Some products (Cloud Servers, Premium Domains, Auctions Memberships, many country-code domains) are never refundable.

8
If this applies to you

If the product has Domain Protection

Cancelling or deleting a domain that has Domain Protection requires identity verification. GoDaddy sends a code by SMS or authenticator app (if 2-step verification has been on for over 24 hours), or a one-time password to your account email. Select Yes, Delete this product, then Verify and delete to finish.

9
If this applies to you

Refund first, then close the account

If you intend to close your GoDaddy account entirely, request any refund you're owed BEFORE closing. GoDaddy's policy is explicit: "upon account closure you will no longer be eligible for a refund." You also have to delete every product before the account can be closed.

Frequently Asked Questions

No. Once auto-renew is off, GoDaddy won't charge you on the next billing date — the status flips to "Cancels [date]" and the product runs until that date, then is deleted. Turning off auto-renew does not reverse a charge that already happened; for that you need a separate refund request inside the refund window. Watch your statement around renewal time anyway — GoDaddy users report being charged a higher "regular" renewal price than the discounted rate shown on the renewal notice.

Sometimes, but it isn't automatic — you have to request it from GoDaddy support, and only within the refund window. Annual plans: 30 days from the transaction. Monthly plans (and any term under a year): 48 hours. A one-year domain auto-renewal: 45 days; a new domain registration or multi-year renewal: 5 days. Microsoft 365 and Websites + Marketing annual plans have just a 7-day window. Many products are never refundable, including Cloud Servers, Premium Domain Names, Auctions Memberships, and a long list of country-code TLDs (.DE, .FR, .NL and others). Request the refund before closing your account, or you forfeit it.

It stays active until the cancellation date shown next to the product, then GoDaddy deletes it along with the associated data. For a domain, that means it enters expiration and could eventually be released for someone else to register. For a website or Microsoft 365 mailbox, the site/email and its data are removed. If you only turned off auto-renew, you can still manually renew before the expiration date to keep it.

You can't change it from GoDaddy's site — the billing belongs to the app store. On iPhone: Settings > [your name] > Subscriptions. On Android: Google Play > profile > Payments & subscriptions > Subscriptions. Cancel there, and your GoDaddy product runs until the end of the already-paid period.

Yes. Websites + Marketing (Website Builder) offers a 7-day free trial of the premium features, then downgrades you to the free version automatically if you don't upgrade — you keep the work you've done. If you did upgrade to a paid plan, turn off auto-renew the same way (Renewals & Billing > Manage Subscriptions > the plan's menu > Turn off Auto-renew) before the trial or term ends to avoid the next charge.

Go back to Renewals & Billing > Manage Subscriptions, open the product's menu, and select Turn on Auto-Renew (or Renew Now to renew immediately). If the product already expired, use Manually renew my products. You can only re-enable auto-renew while the product still exists — once it's deleted after expiry, you'd have to repurchase, and an expired domain may be gone.
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