How to Cancel Hers

A 10-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
1 day ago Updated
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Open Hers Cancel Page Read the 10 steps See Hers pricing & tiers

Quick answer

Sign in at forhers.com, open Subscriptions, click Manage on the plan, then choose Cancel Subscription under "Discontinue plan" and click No thanks through the pause and provider save offers. Do it at least 48 hours before your next order's processing date — canceling does not stop an order that is already processing or shipped.

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See Hers's pricing, tiers, and difficulty score in one page. Hers ranks #21 of 133 by cancellation difficulty.

Step-by-step instructions

1

Check your next processing date first

Hers asks you to make subscription changes at least 48 hours before your next order date. Sign in at forhers.com, open Subscriptions from the top menu, and note the next processing date on the plan you want to cancel — if an order has already begun processing, canceling the subscription will not stop it, and prescription products cannot be returned.

2

Open Manage subscription for the plan

Click Manage on the subscription to reach its details page, then open Manage subscription. The page says "Update your plan to fit your needs" and shows two choices: "Take a break — Snooze your next order" and "Discontinue plan — Cancel Subscription", with Care Team and customer support cards below.

Hers Manage your subscription page with a Snooze your next order option under Take a break, a Cancel Subscription option under Discontinue plan, and Need help instead? cards for Message your Care Team and Contact customer support
3

Click Cancel Subscription

Under "Discontinue plan", click Cancel Subscription. Hers routes you into its cancellation flow, which opens with two save offers before anything is final.

4

Decline the pause offer

The first screen asks "Would you like to pause your subscription?" with options to pause for 180, 90, 60, or 30 days, each showing the date your next order would ship. To keep canceling, click No thanks at the bottom of the list.

Hers pause save offer headed Would you like to pause your subscription, with Yes, pause for 180, 90, 60, or 30 days options showing next order ship dates and a No thanks button at the bottom
5

Skip the "message my provider" screen

The second screen, "Let your provider know what's going on", offers a chat with a provider who "can help make adjustments or find another treatment if needed." The big black button is Message my provider — the way forward is the small underlined No thanks link underneath it.

Hers retention screen headed Let your provider know what's going on with a Chat with a provider card, a black Message my provider button, and a small underlined No thanks link below it
6

Confirm the cancellation in the final prompts

Follow the remaining prompts — Hers may ask for a cancellation reason — and confirm with Cancel Subscription or "Yes, confirm" on the last screen. You're done when the flow returns you to your subscription page.

7

Verify the subscription shows as canceled

Back on the Subscriptions page, confirm the plan no longer shows a next processing date, and keep the cancellation confirmation email. If the status hasn't changed, the cancellation didn't go through — run the flow again or message support.

8
If this applies to you

Weight Loss members: cancel the membership AND the medication plan you mean to

The Hers Weight Loss subscription has two parts billed separately: the $149/month membership and your medication plan. Under Manage subscription, choose "Stop auto-renew on my medication or membership" and pick which renewal to end. Canceling the membership also cancels any active medication plan and your access to care; canceling only the medication keeps the membership billing every month until you cancel it too.

9
If this applies to you

On a prepaid multi-month plan? Ask about a partial refund

If you prepaid for a 3, 6, or 12-month medication supply, canceling stops future shipments, and support has refunded the unshipped portion — one subscriber on a $1,980 annual plan reported getting $990 back for the six months never shipped. Message support through your account's secure messaging portal to request it; refunds are handled case by case.

10
If this applies to you

If you can't cancel online, message support

Hers bills through its own web checkout, so there is no Apple or Google subscription to cancel — the account flow above is the only self-serve path on web and in the app alike. If the cancel option is missing or an order is stuck processing, sign in and send a message through the secure messaging portal (Support in the top menu); current and former subscribers can use it.

Frequently Asked Questions

Not for future orders — canceling stops the auto-renewal. The catch is timing: Hers asks for changes at least 48 hours before your next order's processing date, and canceling does not stop an order that has already begun processing or shipped. That order still bills and ships. Check the next processing date before you start, and keep the confirmation email in case of a dispute.

Prescription products can't be returned, and Hers doesn't promise refunds — they're handled case by case through support. The real exception is prepaid multi-month medication plans: subscribers have been refunded the unshipped portion (one reported $990 back on a $1,980 annual plan for the six months never shipped). Message support through the secure messaging portal promptly, before the next shipment processes.

Canceling ends your refill shipments and, for Weight Loss members, canceling the membership also ends your active medication plan and access to care through the platform. Your account itself stays open, so order history and receipts remain available. If you're stopping because of side effects or cost, the cancel flow's own provider-chat offer exists for exactly that conversation — worth having before stopping a prescription, though it's entirely optional.

They're separate. Under Manage subscription, choose "Stop auto-renew on my medication or membership" and pick which one to end. Canceling the membership cancels the medication plan with it. Canceling only the medication leaves the $149/month membership active and billing monthly — a common surprise charge, so if you want out entirely, make sure the membership itself shows as canceled.

Yes — the cancel flow's first save offer pauses for 30, 60, 90, or 180 days, and there's a "Snooze your next order" option on the Manage subscription page. Pausing pushes your next order and its charge out to the date shown and keeps your prescription active for future refills. It resumes automatically, so set a reminder for the resume date if you take it.

Yes, but not always with one click. You can resubscribe from your account, and depending on your treatment and how long you've been away, you may need to redo the medical intake so a provider can re-approve the prescription. Subscribers whose plans lapsed have reported filling out the questionnaire again. If you expect to come back within a few months, pausing preserves the plan and skips the re-intake.
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