How to Cancel Hootsuite

A 8-step walkthrough with real screenshots from the live cancel flow.

~5 minutes Time
1 week ago Updated
Verified Working flow
Open Hootsuite Cancel Page Read the 8 steps See Hootsuite pricing & tiers

Quick answer

Sign in, open Account → Billing & Payment, expand Manage my subscription, and click Cancel upcoming subscription. You'll click through a feature-loss warning, a required cancellation-reason survey, and a 25%-off save offer before it sticks. Your plan stays active until the renewal date shown on the page, and Hootsuite does not refund the unused portion of an annual term.

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See Hootsuite's pricing, tiers, and difficulty score in one page. Hootsuite ranks #12 of 101 by cancellation difficulty.

Step-by-step instructions

1

Sign in and open your Billing page

Log in at hootsuite.com, click your profile avatar in the bottom-left of the dashboard, then choose Account → Billing & Payment. You can also go straight there at hootsuite.com/billing. This is the only place the cancel control lives — there is no cancel button inside the main dashboard.

Hootsuite Billing History page showing the account holder name, selected Standard plan, billing history, and a Manage my subscription panel on the right
2

Expand "Manage my subscription"

On the right side of the Billing page, click the Manage my subscription panel to expand it. It shows your subscription Status, the Renews date, your current billing cycle, and a "Cancel upcoming subscription" link underneath the Change my plan button.

Expanded Manage my subscription panel showing Status, the Renews date, a Change my plan button, and the Cancel upcoming subscription link
3

Click "Cancel upcoming subscription"

Click the blue Cancel upcoming subscription link. Hootsuite opens a full-screen flow with the Owly mascot warning you what you'll "lose the ability to" do — scheduling, the AI assistant, cross-posting, best-time recommendations, and post analytics. This is a retention screen, not a confirmation. Click Next to continue.

Is this really a Goodbye? screen listing features you will lose, with "I don't want to cancel" and Next buttons
4

Pick a cancellation reason (required)

The next screen asks why you're cancelling and makes it mandatory — the Cancel subscription button stays greyed out until you select one of the ten radio options (Too expensive, No longer needed, Not using it enough, and so on). The "Any last feedback for us?" text box below is optional. Select a reason to unlock the button.

Cancellation reason survey with ten radio options and a greyed-out Cancel subscription button
5

Confirm your selection

Once you pick a reason — for example "Too expensive" — the radio fills in and the Cancel subscription button becomes active (it darkens from grey). Click Cancel subscription to proceed.

Survey with the Too expensive reason selected and the Cancel subscription button now enabled
6

Decline the 25%-off save offer

Hootsuite throws one last "Limited Time Offer" pop-up: 25% off your next invoice for the next six months. If you genuinely want out, click the grey Cancel subscription button on the right — not the dark "Get 25% Off at Renewal" button on the left, which keeps your subscription and applies the discount.

Limited Time Offer pop-up offering 25% off for six months with Get 25% Off at Renewal and Cancel subscription buttons
7

Confirm the cancellation went through

A final "All set!" screen confirms the cancellation and states the exact date your subscription stays active until (your current renewal date). Click Close. Your plan keeps working until that date, then it will not renew. There is no separate confirmation email step required — the on-screen date is your proof.

All set! confirmation screen stating the subscription has been canceled and will remain active until the renewal date
8
If this applies to you

If you signed up during a free trial

On a 30-day trial, the same flow applies — cancel before the trial end date shown under "Manage my subscription" and you won't be charged. If you let the trial lapse, it automatically converts to a paid subscription and you're into the paid-cancellation rules above (access until the next renewal, no refund of the term).

Frequently Asked Questions

Generally no. Hootsuite does not refund the unused portion of a subscription term. When you cancel, you keep access until the end of the period you already paid for — for an annual plan that can be many months away — and then it simply doesn't renew. Refund requests are handled case-by-case by support and are usually declined, so the practical move is to cancel before your renewal date rather than expecting money back.

You should not be billed again once the cancellation shows "All set!" with a future end date — that screen confirms the upcoming renewal is cancelled. If you are charged again afterward, it usually means the cancellation didn't complete (people often stop at the 25%-off save offer thinking it cancelled) or you cancelled after the renewal already processed. Keep the dated confirmation screen and dispute any charge dated after it.

You can cancel the renewal at any time, but on an annual plan you stay locked in — and billed — for the rest of the current 12-month term. The "Cancel upcoming subscription" link stops the next renewal; it does not end the term you're in or trigger a prorated refund. If you're mid-term, you keep full access until the term expires, then it lapses.

The button is disabled until you select a cancellation reason on the survey screen — it's a required field. Pick any one of the ten radio options (Too expensive, No longer needed, etc.) and the button activates. The free-text "Any last feedback" box below is optional and does not need to be filled in.

No. Clicking "Get 25% Off at Renewal" keeps your subscription active and applies a discount to your next six invoices — it cancels nothing. To actually cancel, you have to click the plain "Cancel subscription" button on that pop-up instead. Re-run the flow from Billing & Payment if you need to back out of the discount.

Cancelling your subscription stops the billing but leaves the account open. To remove the account itself, go back to the Billing & Payment page and use the separate "Delete my account" panel at the bottom. Delete the account only after the cancellation is confirmed — and after you've exported any scheduled posts, analytics, or reports you want to keep, since deletion is permanent.
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