How to Cancel Jira

A 9-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
1 week ago Updated
Verified Working flow
Open Jira Cancel Page Read the 9 steps See Jira pricing & tiers

Quick answer

There is no "cancel" button for a paid Jira plan — you downgrade to Free. Sign in as a billing admin at admin.atlassian.com, go to Billing, click Manage on the Jira row, open Change plan, pick Downgrade to Free, tick the agreement box, and Confirm. Your paid plan runs until the end of the current billing period, then drops to Free — remaining days are not refunded (outside the 30-day money-back window).

Wondering if you're paying more than you used to? the full subscription pricing table.

See Jira's pricing, tiers, and difficulty score in one page. Jira ranks #13 of 101 by cancellation difficulty.

Step-by-step instructions

1

Open Billing from the settings menu

In Jira, click the gear (Settings) icon at the top right. In the dropdown, under "Atlassian admin settings," choose Billing — "Update your billing details, manage subscriptions." This takes you to admin.atlassian.com. You must be a billing admin or org admin to see this option.

Jira top-right settings dropdown open, showing the Billing option under Atlassian admin settings with the label Update your billing details, manage subscriptions
2

Find Jira and click Manage

The Billing preview page lists every Atlassian app on your site — Jira, Confluence, and any others — with their plan, user count, site, next price estimate, and billing cycle. Find the Jira row and click the Manage button on the right.

Atlassian Billing preview page listing Jira (Premium), Projects, Goals, and Confluence with a Manage button on each row
3

Open Change plan on the subscription details page

The Subscription details page shows your Jira plan (e.g. Premium), the number of active users, your billing cycle, next bill date, and next bill estimate. Click Change plan in the top right (or the "…" overflow menu beside it) to see your plan options.

Jira Subscription details page showing the Premium plan, active users, billing cycle, next bill date, and a Change plan button with an overflow menu beside it
4

Choose Downgrade to Free

On the "Select a plan for your team" page you'll see Free, Standard, Premium, and Enterprise cards. Click Downgrade to Free on the Free card. (You can also drop to a cheaper paid plan here instead of going all the way to Free.)

Jira Select a plan page with Free, Standard, and Premium cards; the Free card shows a Downgrade to Free button
5

Read the warnings and accept the agreement

The "Downgrade to Jira Free" page tells you the exact date your Free plan starts (the end of your current paid period) and lists what changes: you lose Premium features, any remaining days in the billing cycle are non-refundable, and any sandbox instances are removed and their data deleted. Tick the "I agree to the Atlassian Customer Agreement and acknowledge the Privacy Policy" checkbox — this is required to continue.

Downgrade to Jira Free confirmation page listing the warnings about losing Premium features, non-refundable remaining days, and sandbox data deletion, with the agreement checkbox unticked and Confirm greyed out
6

Click Confirm

Once the agreement box is ticked, the Confirm button turns blue. Click it to schedule the downgrade. The Subscription details panel on the right confirms "Free | (your users)" and "Due today USD 0.00."

Same downgrade page with the agreement checkbox now ticked and the blue Confirm button enabled
7

Confirm the plan change

A "Your plan has been changed — You're now on Jira Free" page appears, and Atlassian emails a confirmation to all billing admins on the account. Click Close. Back in Jira, you'll now see an "Upgrade" button in the top bar, confirming you're on the Free plan.

Confirmation page with a green check reading Your plan has been changed and You are now on Jira Free, with a Close button
8
If this applies to you

If you signed up through a mobile app store

If your Jira subscription is billed through Apple or Google rather than Atlassian, the downgrade controls may not appear in the billing page. Cancel through the store instead — Apple: Settings > [your name] > Subscriptions; Google Play: play.google.com/store/account/subscriptions.

9
If this applies to you

Delete the site entirely (optional)

Downgrading to Free keeps your site and data alive on the Free plan. If you want to remove Jira completely, an org admin can delete the product or the whole Atlassian site from admin.atlassian.com under the product's settings — this is permanent and erases the data, so export anything you need first.

Frequently Asked Questions

Jira Cloud has no standalone "cancel" button for a paid plan — you downgrade to the Free plan. Sign in as a billing admin at admin.atlassian.com, open Billing, click Manage on the Jira row, choose Change plan, select Downgrade to Free, accept the Atlassian Customer Agreement, and click Confirm. Your paid plan stays active until the end of the current billing period, then switches to Free automatically.

Only inside the 30-day window. Atlassian's Customer Agreement gives a 30-day money-back guarantee from your initial order of a product — cancel within 30 days for a full refund. After that, fees are non-refundable: the downgrade screen states plainly that "any remaining days in the billing cycle will be non-refundable." You keep paid access until the period you already paid for ends, then drop to Free.

No. Downgrading to Free keeps your site, projects, boards, issues, and history — you simply lose paid features and are capped at 10 users and 2 GB of storage. The one exception called out on the downgrade page is sandbox instances: those are removed and their data deleted, so back them up first. Data is only fully erased if an org admin deletes the product or the whole Atlassian site.

The billing controls only show for billing admins and org admins. If your billing page is blank or the Downgrade-to-Free option is greyed out, you're likely signed in as a regular user or looking at the wrong organization. Ask whoever owns the account to grant you billing admin rights, or have them run the downgrade. Atlassian is also rolling out a redesigned billing experience, so the exact layout can differ — the path is still Billing > Manage > Change plan > Downgrade to Free.

A paid Jira plan starts on a 30-day free trial. If you do nothing, Atlassian asks for payment to continue at the end of the trial. To avoid any charge, downgrade to Free before the trial ends using the same Billing > Manage > Change plan > Downgrade to Free flow — the confirmation will show "Due today USD 0.00."

Jira has a free plan for up to 10 users. For small teams (the 1-10 user bracket), Standard is about $9.05 per user/month and Premium about $18.30 per user/month when billed monthly; annual billing is a flat fee for the bracket (roughly $900/year Standard and $1,850/year Premium for up to 10 users, saving up to ~17%). The per-user price drops as your team grows, and Enterprise is custom-priced for large orgs (801+ users, annual only). Prices verified June 2026 from atlassian.com; always check the live pricing page for your team size and region.
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