How to Cancel My Best Buy Membership

Step-by-step instructions

1. 1
   If this applies to you

   If you have Total, check which devices its protection plans cover first

   Cancelling Total ends the protection that came with it. Best Buy's Total terms say "Any cancellation of Total will result in the automatic, immediate cancellation of any Best Buy Protection or AppleCare+ plans that were provided under your Membership." Its FAQ adds that this covers products you gave as gifts, because those plans stay in your name. The plans issued under your membership are listed on the same Plans and Subscriptions page, so look there first and make any claim you need while the membership is still active. Rejoining later won't restore them: the terms say products bought before you enrol never get a plan. The terms also say that, at Best Buy's discretion, you may be offered the option to take over payment and keep a plan going, so ask before you confirm if there's a device you want covered. One member on r/Bestbuy who lost AppleCare+ on headphones this way says the Apple Store wouldn't let them add it again, so for an Apple device, check with Apple before you cancel.

2. 2

   Sign in on BestBuy.com with the account that holds the membership

   Go to BestBuy.com and sign in to the My Best Buy account your Plus or Total membership is on. If you've ever set up a second My Best Buy account, Best Buy's FAQ warns that the membership may not show under the one you're signed in to. In that case call 1-888-BEST BUY (1-888-237-8289): Best Buy merges accounts by phone only, and the same line can cancel the membership for you.

3. 3

   Open Plans and Subscriptions

   Select the greeting with your name ("Hi, ...") at the top of the page and choose Plans and Subscriptions from the menu, or go straight to BestBuy.com/Services/PlanList. That's the path Best Buy's Memberships Expert Team gives on Best Buy's own Q&A pages, and it's the page Best Buy names for cancelling online. For a Total member it also lists the protection plans issued under the membership.

4. 4

   Choose your membership and cancel it

   Select My Best Buy Plus or My Best Buy Total in the list and cancel it. Best Buy doesn't publish the button's wording; members on r/Bestbuy say it reads Cancel Membership, and that the Best Buy app has the same path under your account. Best Buy's FAQ describes cancelling, not a setting that only turns off auto-renewal, and its terms count any refund from the cancellation date, so this ends the membership now, not at your renewal date, and any refund is worked out from today. Best Buy's terms say it emails notices about your membership, cancellations included, to the address on your account, so keep that email.

5. 5
   If this applies to you

   If the online cancel fails, call or go to a store, not chat

   Best Buy's terms let you cancel Plus or Total by calling 1-888-BEST BUY (1-888-237-8289), at a Best Buy store, or online; its FAQ and terms don't list chat. Members on r/Bestbuy describe the website refusing to cancel and telling them to chat or call instead, most recently in September 2026, and one says chat and phone agents both told them in 2024 that Total was cancelled when it wasn't, so check Plans and Subscriptions afterwards. Store staff on r/Bestbuy say they can cancel a membership at the counter but are discouraged from it, and one former employee says co-workers were written up for doing it. The terms name a store visit as a way to cancel, so you can ask, but the phone line avoids the argument. If you bought the membership at a Magnolia Design Center inside a Best Buy store, the terms say you may need to go back to one to get any refund owed.

6. 6
   If this applies to you

   Ignore renewal emails and phone numbers that don't come from Best Buy

   Best Buy's scam-warning page uses a fake Geek Squad membership renewal notice as its example of a phishing email, and says that to be sure you're in contact with Best Buy you should call 1-888-BEST BUY (1-888-237-8289) or use a contact method found on BestBuy.com. Other numbers turn up even on Best Buy's own Q&A pages for the Total membership: in November 2026, answers there from users named "bestbuy" and "helpteam" gave other toll-free numbers as membership support lines, and those numbers aren't in Best Buy's membership FAQ or terms. Don't call a number from an email, a text or a Q&A answer. Best Buy asks you to report a suspected scam to abuse@BestBuy.com.

7. 7
   If this applies to you

   If a renewal just charged you, or a store signed you up at checkout

   Cancel within 60 days of the charge. Best Buy's 60-day window covers the first purchase and every renewal, and the deduction it describes is for benefits "already provided during the then-current term", which after a renewal points to what you've used since it renewed. One member on r/Bestbuy describes staff adding Plus to a PS5 purchase at checkout and calling it store policy; the same window applies to that first purchase. One member reports hearing different refund amounts from the phone line and from a store, so ask for the amount before you confirm, and keep the confirmation.

8. 8
   If this applies to you

   If you live in Puerto Rico

   Best Buy sells Plus and Total to Puerto Rico residents in stores only, with different benefits: on its Puerto Rico page, Total costs $149.99 a year and comes with 20% off Geek Squad Protection rather than included protection plans. The disclosures on that page give the same two ways to cancel, 1-888-BEST BUY (1-888-237-8289) or your account's Plans and Subscriptions page. The refund rules in this guide come from Best Buy's membership FAQ and the Plus and Total terms, which say those memberships aren't sold in Puerto Rico, so ask Best Buy which rules apply to yours.