How to Cancel Javvy (formerly Javy)

Step-by-step instructions

1. 1

   Sign in to the Javvy customer portal with an email code

   Go to javvycoffee.com/portal. There's no password: enter the email address you used to place your order and Javvy sends a login code to it, and by text as well if it has your phone number on file. Type the code in to open your account. Javy Coffee renamed itself Javvy, but it's the same company and the same portal, so a subscription you started as Javy is in here, and portal links in older emails on javycoffee.com still redirect to it.

2. 2

   Open Manage Subscriptions and your subscription

   Javvy's help article says to click Manage Subscriptions once you're logged in, on the right-hand side of the page. The FAQ inside the portal then says to scroll down and click Manage this Subscription. Check the next order date while you're there: Javvy's Terms of Sale say you must cancel three days before your next billing date not to receive that order. Skip Next Order and Reschedule only move your next box, and the subscription keeps billing after it.

3. 3

   Click Cancel subscription and pick a reason

   The cancel link sits at the bottom of the subscription's options, below Skip Next Order, Reschedule and the flavor and quantity edits. It takes you to a separate cancellation page run by Recharge, the subscription platform behind Javvy's portal, which asks why you're leaving. Pick the reason that fits. Recharge's documentation describes this page as its cancellation-prevention flow: the reason you choose decides which retention offer you see next.

4. 4

   Turn down the offers and confirm

   Recharge builds this page to keep subscribers, and its documentation lists discounts, product swaps and order delays as the offers it shows. Taking any of them keeps the subscription running. Javvy's own instructions, in a reply to a BBB complaint, are to follow the flow until you find the option to cancel subscription, so keep declining until the page says the subscription is cancelled. One subscriber told the BBB in October 2026 they had to "hit cancel hidden on pages 5 to 6 times before I was able to cancel." Back in Manage Subscriptions, the plan should now sit at the bottom of the page, where Javvy's reactivation article says past subscriptions are listed.

   Heads up: These are retention offers, not steps in canceling. A delay or swap only changes the next box, and a discount only lowers orders you'd still be paying for. If you want the charges to stop, the only choice that does it is the one that cancels.

5. 5
   If this applies to you

   If your next order is less than 3 days away, or already charged

   Cancel anyway, so the orders after it stop. Javvy's Terms of Sale say you must cancel three days before your next billing date not to receive that order, and its refund policy says a renewal has to be cancelled before your payment method is charged: once the payment is processed and the order is in progress at the warehouse, it isn't eligible for a refund. Javvy's returns article does accept returns within 30 days of delivery, but only with a Javvy-issued return label, and it won't accept or refund a return sent without approval. So don't mail the box back on your own. Use the contact form, include your order number and ask for a return label. In replies to BBB complaints Javvy has sent return labels for unwanted subscription orders. Shipping fees aren't refunded.

6. 6
   If this applies to you

   If the portal can't find your account

   The portal only knows the email address on your order. If the login says it can't find your account, or shows "No Recharge Customer Detected" (a message in the portal's own code that one BBB complainant quoted), you're probably using a different address. In replies to BBB complaints Javvy has traced several subscribers' trouble to an order placed under another or mistyped email. Search every inbox for Javvy or Javy order confirmations, including ones from before the rename, and log in with the address they went to. If you can't find it, send the contact form with your name, shipping address and order number and ask Javvy to cancel for you.

7. 7
   If this applies to you

   Cancel by email or the contact form if you can't use the portal

   Javvy's Terms of Sale say you can also cancel by emailing support@javvycoffee.com. The contact form at the bottom of each help page has a subject for it, "I think I'd like to cancel my subscription", and Javvy's help says its team typically replies within 48 hours, Monday to Friday. There's no support phone line: in an August 2025 reply to a BBB complaint, Javvy said it didn't have a working phone number because its support team works remotely. Write from the email on your subscription, ask for written confirmation that it's cancelled, and send it well before the 3-day cutoff, since a reply can take two business days.

8. 8
   If this applies to you

   Check that every subscription is cancelled

   One account can hold more than one subscription, and canceling one leaves the others billing. In a September 2026 reply to a BBB complaint, Javvy said a subscriber was charged again because they had multiple subscriptions and another was still active after they cancelled one. Look through Manage Subscriptions until nothing is listed as active, keep the cancellation email, and check your card statement after the next billing date. A new card number won't stop a forgotten plan: Javvy's Terms say it may use an account updater to bill your updated card. One member on r/LowCalFoodFinds, checking on a cancellation a week later, wrote: "the act of logging in prompted a message 'Thank you for resubscribing'. We had to cancel again". If you log back in, check the status before you leave.

9. 9
   If this applies to you

   If you subscribed through Amazon

   Javvy also sells its concentrate on Amazon, and the listings there offer Amazon's own Subscribe & Save. Amazon bills that subscription, so it doesn't appear in Javvy's portal and Javvy can't cancel it. Cancel it in your Amazon account: Amazon's help says to go to Your Subscribe & Save Items, select the subscription, select Cancel Subscription and then Cancel my subscription.