How to Cancel Ring

Step-by-step instructions

1. 1
   If this applies to you

   Download the videos you want to keep first

   Ring's cancel help is blunt: when you cancel your plan, you lose access to all your recorded videos, and past recordings can't be restored if you subscribe again. Its terms say recordings stay viewable until the paid period ends, but save what matters before you cancel rather than count on that. On a computer, sign in at ring.com, go to History, select Manage (the pencil icon), tick the videos and select Download. They arrive as a .zip of time-stamped .mp4 files, and how many fit in one download depends on their length. In the Ring app it's one video at a time: History, the three-dot menu on a video, then Download. Ring keeps cloud videos for up to 180 days, so older events are already gone.

2. 2

   Sign in at ring.com in a web browser

   Go to ring.com and sign in, on a computer or in your phone's browser. You can't cancel in the Ring app: Ring's help says you cannot manage your Ring subscription there. Use the account owner's login, because Shared Users can't manage subscription payments. If you can't get into the account, the last step below has Ring's phone numbers.

3. 3

   Select Plan on the top menu

   Plan lists the subscriptions on the account with their renewal dates, by location. Count them. A Ring Solo plan covers one device, so two cameras on Solo are two subscriptions, each cancelled on its own, while Ring Multi, Ring Pro and Virtual Security Guard each cover every device at one location. If you have more than one location, check each. Ring's help tells people billed through Amazon to click Move Now on this page, which moves the billing to ring.com and keeps the plan running. An Amazon-billed plan is cancelled on Amazon instead (step below).

4. 4

   Select the plan you want to cancel

   Choose the plan you're ending and its cancel option. Add-ons on that plan, such as Pro Intelligence or 24/7 Continuous Recording, stop with it. Virtual Security Guard adds two questions, when to cancel and why; its step is below.

5. 5

   Confirm the cancellation

   Confirm on the next screen. An r/Ring member describes a warning there that all their footage would be deleted, which matches Ring's help. The plan keeps working until the end of the billing period you've paid for, then doesn't renew. Ring's cancel help says refunds are not available unless required by applicable law, and its terms say you won't get back fees already paid. Then open Plan again and check that every plan you meant to end is cancelled, Solo plans especially.

6. 6
   If this applies to you

   If your plan is billed through Amazon

   Ring's terms say a plan bought on Amazon.com is cancelled in Your Memberships & Subscriptions on Amazon, and Amazon's help page for Ring Protect plans gives the steps. Sign in to the Amazon account that pays, open Your Memberships & Subscriptions, select Manage Subscription next to the Ring plan, then choose Turn Auto-Renew off to cancel at the end of the billing cycle, or End Subscription to cancel immediately. In the Amazon app: Menu, Your Memberships & Subscriptions, End Subscription. On refunds the two don't line up: Ring's terms say fees already paid aren't refunded, Ring's help on moving off Amazon says Amazon may give an eligible prorated refund, and neither says what End Subscription returns. Turning auto-renew off keeps the plan and its videos to the end of the cycle, so it's the safer pick unless you need billing stopped today. Download your videos first either way. New plans are sold only on ring.com, so an Amazon-billed plan is an older one. Ring offers 3 months of credit to move it to ring.com, but moving keeps you subscribed.

7. 7
   If this applies to you

   If you have Virtual Security Guard

   Virtual Security Guard is cancelled on ring.com too: Plan, select the plan, choose when to cancel (now or at the end of the billing cycle), confirm, then give a reason. Ring emails a confirmation, and agents stop monitoring your cameras. Ring's FAQ says you can cancel Virtual Security Guard for any reason for a prorated refund, which only matters if you cancel now. Ring's cancel article still says your Ring subscription stays active until you cancel it, and that Ring Alarm stays professionally monitored until you change your monitoring type, so check Plan afterwards for anything still renewing. Extra Events, if you opted in, are billed separately at the end of each billing cycle.

8. 8
   If this applies to you

   If you have Ring Alarm with 24/7 Professional Monitoring

   Ring Pro and Virtual Security Guard include 24/7 Professional Monitoring, and Ring requires a compatible subscription for it, so monitoring goes when the plan does. Without a plan you can self-monitor: the siren still sounds, but you call emergency services yourself, and arming or disarming from the app needs a subscription. If your home insurer gave you a discount for monitoring, Ring says the monitoring certificate becomes void when you unenroll or unsubscribe and you may lose the discount, so tell the insurer. To end monitoring yourself: Ring app, menu, Settings, Monitoring, Monitoring Type, Self Monitoring. If your town required an alarm permit, that sits with the town, not Ring, so close it there too.

9. 9
   If this applies to you

   If you're moving, selling or replacing a device

   Handing a device over doesn't stop the bill. Ring's help says transferring a device does not cancel its Ring subscription, and deleting a device does not cancel the attached subscription either. Subscriptions can't move between locations, so cancel the old address's plan on ring.com yourself. Deactivate rather than delete a device you're passing on if you still want its videos: Ring lets you view and download a deactivated device's videos until they expire, but a deleted device's Event History is gone at once. A Solo plan doesn't follow a replacement camera: Ring's help says to cancel it, subscribe again and set up the new device on the new plan. One r/Ring member who sold two properties found the old devices still being billed three months later: "It's only because I happened to click on the 'billing history' that I saw the charges."

10. 10
    If this applies to you

    If you're still charged, or can't get into the account

    On ring.com, Account, then Billing History lists your Ring subscription charges, and a plan bought on Amazon shows View on Amazon. Ring says repeat charges can be several Solo plans that started on the same date. An app connected through the Ring Appstore may have its own subscription: if it isn't on Ring's Plan page, cancel it with that developer. Removing your card isn't a clean exit, since without a valid payment method the plan expires and all recorded videos are deleted. Neither is deleting your Ring account, which is permanent, loses every video and needs every device removed first. If you can't sign in, Ring's contact page offers chat and phone, not email: 1-800-656-1918 in the US or 1-855-300-7289 in Canada, 24/7.