How to Cancel iFax

Step-by-step instructions

1. 1
   If this applies to you

   Port your fax number and download your faxes first

   Do this before you cancel if anyone sends you faxes. iFax's App Store listing says a fax number stays active only as long as the subscription does, and that once it's deactivated, faxes received to it may not be accessible. Its terms say iFax holds the numbers it provides and can reassign them. To keep your number, sign up with the new fax provider and ask them to start the port: iFax's terms say the receiving provider has to request it, and iFax's own porting FAQ warns that disconnected numbers cannot be ported. Then download the sent and received faxes you need, since the cancel warning lists Faxes and documents among what you lose.

2. 2
   If this applies to you

   Turn off Auto Top-Up

   iFax's terms say Auto Top-Up is on by default and adds credits, billed to your payment method, once you've used 95% of your plan's pages. It's charged on top of the plan fee. In the web app it has its own settings page under Account & Plan: switch the Auto Top-Up toggle off and click SAVE. iFax's 2025 help article describes an older route, through Edit Plan and the percentage in the Fax Pages (Monthly) field. iFax doesn't say whether cancelling stops top-ups for the rest of your period, so switch it off first.

3. 3

   Open Settings > Account & Plan on the web

   Sign in at web.ifaxapp.com with the account that pays, click Settings, then Account & Plan in the left menu, or go straight to web.ifaxapp.com/settings/plan. iFax's help article and FAQ still call this menu Plan & Account. Only a login with the Finance and plan management permission can open it; the account owner has it, and a team member without it gets a permission error. Do this at least 24 hours before your renewal date, the deadline in iFax's terms. If you pay through Apple, Google Play or Microsoft, use the app-store step below instead.

4. 4

   Click Change Plan, then DELETE ACCOUNT

   On the plan page, click Change Plan, the button with a pencil icon. If you're on Pro and can't see it, open the Edit Plan tab first, which is the route iFax's help article gives. The menu has two items: the first only changes your plan and keeps billing, and the second, DELETE ACCOUNT, is the one that cancels. There's no button called Cancel on this page. iFax's FAQ describes a Cancel Plan option instead; if your screen shows one, use it. One member on r/iphone put it this way: "The cancellation is three layers deep on their site."

5. 5

   Click DELETE MY ACCOUNT & SUBSCRIPTION

   A box headed Warning says that if you proceed with deletion you will lose access to your fax numbers, faxes and documents, team accounts, logs and reports, and account history. Click DELETE MY ACCOUNT & SUBSCRIPTION to go on; DO NOT DELETE backs out. iFax doesn't say whether you lose those at once or when the period you've paid for ends, so finish the porting and downloads in the first step before this click.

6. 6

   Answer the survey and turn down the gift

   A survey follows, and you can't skip its text boxes. Why do you want to cancel? needs an answer plus a comment of at least 10 characters. Did we do anything well? needs a pick, then a star rating or a comment. Is there anything else you would like us to know? needs a comment too. A short sentence is enough each time. The last screen, For our last try, how about a gift?, offers Free month of service, Free user license or Free training session: pick No thanks. Picking a gift closes the survey with your subscription still running.

   Heads up: The gift screen is iFax's retention play, and every option but No thanks keeps you subscribed. Watch the I DON'T WANT TO CANCEL button at the bottom of every survey screen as well: it closes the survey without cancelling, and you'd have to start again from Change Plan.

7. 7

   Click CANCEL SUBSCRIPTION and keep the confirmation

   The final screen reads We're sad to see you go. Click CANCEL SUBSCRIPTION. On a web plan a Subscription Canceled box should appear. It also advertises iFax's e-sign product, Fill, which you can ignore. Take a screenshot of that box before you move on. If you get an error message instead, see the step on errors below.

8. 8
   If this applies to you

   If you pay through Apple, Google Play or Microsoft

   iFax sells subscriptions inside its iPhone, iPad, Mac, Android and Windows apps, and its help article sends those subscribers to the store to cancel. Start the web flow anyway and, after the warning and the whole survey, it shows an Apple, Google or Microsoft Cancelation box saying iFax can't manage the subscription. iPhone or iPad: Settings > your name > Subscriptions > iFax. Mac: App Store > your name > Account Settings > Subscriptions. Android: Google Play > profile icon > Payments & subscriptions > Subscriptions > iFax. Windows: account.microsoft.com/services > iFax > Manage. Not sure where you pay? iFax's FAQ suggests signing in to the web app to look for an active subscription, trying any older email address you may have used, then checking the stores. Deleting the app cancels nothing.

9. 9
   If this applies to you

   If the cancel fails or the buttons aren't there

   Ask support in writing: use the web app's Contact Support form with the Cancellations subject, its Live Support chat, or email support@ifaxapp.com. iFax's support page lists no phone line and says it tries to reply within one business day, so don't leave this to the day before renewal. A Google Play reviewer, answered by iFax in October 2026, wrote that the website kept saying it "cannot process my request." Ask for written confirmation that the subscription is cancelled, and keep it.

10. 10
    If this applies to you

    If you want the account closed and your data deleted

    The cancel buttons say DELETE, but iFax's help centre separately says that to close your account or delete your application data, you contact iFax Support. Once you've cancelled and saved what you need, send a request through the web app's Contact Support form with the Delete Account subject, or email support@ifaxapp.com, and ask them to confirm when it's done.

11. 11
    If this applies to you

    If you only want to pay less

    The first item in the Change Plan menu, UPGRADE PLAN on Basic or DOWNGRADE PLAN on the larger plans, moves you to another plan and keeps billing. It isn't a cancellation. Basic and Plus come with smaller monthly page allowances, and the terms say unused pages don't roll over, so check your usage before you switch.