How to Cancel 1Password

A 12-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
1 month ago Updated
Verified Working flow
Open 1Password Cancel Page Read the 12 steps See 1Password pricing & tiers

Quick answer

Sign in at my.1password.com, click Billing in the sidebar, click Billing Settings, then scroll past the Save Settings button to reveal the Unsubscribe (or Cancel subscription) button — it sits below the fold. Confirm with your account password. You keep access until the billing period ends, then your account freezes (read-only) — 1Password does not refund partial months. Export your vault first; you can sign in to a frozen account to view and export, but not to add or edit items.

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Step-by-step instructions

1

Export your vault before you cancel

Open the desktop app (Mac, Windows, or Linux) and unlock with your account password. Choose File → Export → your account, enter the password again, then pick 1PUX (preserves every field, including custom fields and security questions) or CSV (importable into most other password managers). Save the file somewhere safe. The export is plaintext — delete it once it's imported into your new manager. You can still export later from a frozen account, but doing it now means your new manager is set up before access becomes read-only.

2

Sign in to 1password.com and click Billing

Open my.1password.com in a browser and sign in. In the right-hand sidebar, click Billing. The page shows your current plan, next billing date, payment method, and the Billing Settings button in the Upcoming Invoice card.

The 1Password web app showing "Your subscription is active" for the Business Plan at $9.99/mo with a 14-day free trial banner, View Invoices and Billing Settings buttons in the Upcoming Invoice card, and Billing highlighted in the right sidebar
3

Click Billing Settings to open the modal

A Billing Settings popup opens with the Billing Cycle picker at the top (Monthly vs Annually), Invoice Settings fields below it, and a blue Save Settings button at the bottom. The cancel option is not on this screen yet — Save Settings only saves invoice changes, it does not cancel anything.

Billing Settings modal showing Billing Cycle with Monthly selected at $9.99/user and Annually at $95.88/user with a Save 20% pill, Invoice Settings with Invoice Recipients email field, Invoice Customization, Invoice Address, and Purchase Order Number fields, plus a blue Save Settings button at the bottom
4

Scroll past Save Settings to reveal Unsubscribe

Inside the same modal, scroll down past the Save Settings button. An Unsubscribe section appears with the warning "When your billing period expires, your account will be frozen" and an outlined Unsubscribe button. On consumer Individual and Families plans this is labelled Cancel subscription instead, but sits in the same place. This hidden-below-the-fold position is the single most reported reason people think 1Password "won't let you cancel."

Billing Settings modal scrolled to reveal the Unsubscribe section below the Save Settings button, with text reading "When your billing period expires, your account will be frozen" and a Learn more link, plus an outlined Unsubscribe button on the right
5

Click Unsubscribe and enter your account password

A confirmation modal opens reading "Are you sure you want to cancel your subscription? Any existing promotions or discounts may not be available later. To continue, enter your password and click Unsubscribe." Type your account password into the field. The Unsubscribe button stays disabled until the password field is filled.

Unsubscribe confirmation modal asking "Are you sure you want to cancel your subscription? Any existing promotions or discounts may not be available later." with an empty password field and a disabled grey Unsubscribe button below
6

Click the Unsubscribe button once it turns orange

After you fill the password, the previously greyed-out Unsubscribe button turns solid orange and becomes clickable. Click it once. There is no second confirmation — the next screen confirms the cancellation went through.

Same confirmation modal with a filled password field (shown as dots) and the Unsubscribe button now active in solid orange
7

Watch for the green "Canceling Subscription" confirmation

A small modal appears reading "Canceling Subscription" with a green checkmark. That is your only on-screen confirmation. 1Password also sends a confirmation email to your account address — keep it for your records in case the bill shows up anyway.

A confirmation modal displaying the heading "Canceling Subscription" with a green checkmark icon to the right
8

Verify the post-cancel state on the Billing page

The Billing page reloads. If you cancelled during a free trial, the header changes to "Your account is currently in trial" with the days remaining counter. If you cancelled a paid subscription, the header shows the date your account will be frozen. The plan cards underneath now show Subscribe / Switch plan buttons — proof your account is no longer on the paid plan.

Post-cancellation Billing page reading "Your account is currently in trial. You have 12 days remaining in your free trial. Subscribe now." above an Available Plans grid showing Business with a Subscribe button, Teams Starter Pack with Switch plan, and Families and Individual cards below
9
If this applies to you

If you signed up through Apple (iPhone, iPad, or Mac App Store)

You cannot cancel an in-app subscription on 1password.com — the Unsubscribe button will not appear or will be disabled. Cancel through Apple instead: on iPhone or iPad, open Settings → tap your name at the top → Subscriptions → 1Password → Cancel Subscription. On Mac, open the App Store, click your profile picture in the sidebar, choose Account Settings, scroll to Subscriptions, click Manage, then Cancel next to 1Password. Apple processes any eligible refunds — not 1Password.

10
If this applies to you

If you signed up through the Google Play Store

Same restriction as Apple: 1password.com cannot cancel a Play Store subscription. Open the Play Store app on your Android device, tap your profile icon (top right), choose Payments & subscriptions → Subscriptions → 1Password → Cancel subscription. You can also cancel from a desktop browser at play.google.com/store/account/subscriptions. The 1Password billing page may show your subscription as active for up to a week after Google processes the cancellation — that lag is normal and you will not be charged again.

11
If this applies to you

Family organizer: do NOT use Delete Account to cancel

On a Families plan, deleting the organizer account also deletes every family member's vault — passwords, secure notes, attachments, all of it. 1Password keeps backups for around 30 days and support can usually restore an accidentally deleted family vault within that window, but it is the worst-case option. To cancel personally, either transfer the organizer role to another family member first (Settings → People → promote, then leave), or downgrade to Individual instead of canceling outright. Cancel ends billing safely; Delete Account is irreversible after the 30-day backup window.

12
If this applies to you

If your card already failed and the cancel button is gone

A common Catch-22: if a renewal payment failed (expired card, fraud block, insufficient funds), 1Password marks the subscription as inactive but keeps retrying the charge — sometimes for weeks. The cancel UI disappears because there is no "active" subscription to cancel from your side, even though the charge attempts continue. Two ways out: (1) email support+sales@1password.com and explicitly ask them to remove the payment method and confirm the subscription is closed — quote your account email and the dates of the failed charge attempts; (2) block 1Password as a merchant in your bank or card issuer's app while you wait for support to reply. Re-adding a working card to "cancel properly" is the wrong move — it just makes the next charge attempt succeed.

Frequently Asked Questions

You will not be charged at the next renewal — that is what the Unsubscribe button stops. You are not refunded for the remainder of the current billing period; your account stays active until that period ends, then freezes. Watch your bank statement for at least one full billing cycle after canceling: if a charge does appear, contact support+sales@1password.com immediately with the date and amount. A handful of users report repeat charge attempts after canceling, usually tied to a separate subscription on the same account or to a lapsed-payment loop — both fixable, but only by emailing support directly.

No. 1Password's refund policy states explicitly: "We're unable to issue refunds for past charges or for any time remaining on your account." This applies to monthly and annual plans, and to unused credits accumulated from billing-cycle switches. The only exception is the 14-day free trial — cancel during the trial and you are not charged at all. EU and UK consumers may have a 14-day right of withdrawal under local consumer law for new digital subscriptions; if that applies to you, contact support and cite the statutory right rather than the company refund policy.

At the end of your current billing period, your account is frozen — not deleted. You can still sign in to 1password.com or any 1Password app and: view every item, copy passwords and one-time codes, copy items into vaults outside your account (e.g. to a different password manager), and export the full vault as 1PUX or CSV. You cannot add new items, edit existing items, fill credentials in your browser, or invite anyone. Frozen accounts are preserved as long as you do not delete the account; deleted accounts are recoverable for about 30 days from 1Password's backups, then gone for good. Practical advice: export everything to your new password manager before the freeze so you are never depending on the read-only sign-in path.

1Password explicitly does not let you cancel in-app subscriptions on 1password.com — the Unsubscribe button will not appear, or will be disabled. On iPhone or iPad: Settings → your name → Subscriptions → 1Password → Cancel Subscription. On Mac: App Store → profile picture → Account Settings → Subscriptions → Manage → Cancel next to 1Password. On Android: Play Store app → profile icon → Payments & subscriptions → Subscriptions → 1Password → Cancel subscription, or visit play.google.com/store/account/subscriptions in any browser. Refunds for in-app purchases are handled by Apple or Google, not by 1Password. The 1Password billing page can lag a few days behind Google before reflecting the cancellation — that delay is normal.

Yes, and you will not be charged anything. 1Password's refund policy is explicit: "If you cancel during your trial period, you won't be charged." The cancel flow is identical to a paid cancellation — Billing → Billing Settings → scroll → Unsubscribe — so you can practice the path on a trial without committing money. First invoices land within 48 hours after the trial ends, so cancel a day or two before the trial expires if you are unsure; same-day cancellation also works but cuts it closer than it needs to.

Yes, at any time. Sign in to 1password.com — even on a frozen account — open Billing in the sidebar, and pick a plan. The account, your vaults, items, sharing relationships, and Watchtower history all come back exactly as you left them. There is no "returning customer" workflow; it just resumes. Two caveats: (1) any promotional discount you had originally — like the 50% loyalty discount being phased out for legacy customers — typically does not come back if you cancel and rejoin later. (2) If you delete your account instead of letting it freeze, you have roughly 30 days to ask support to restore it from backup; after that, restart means starting a new vault from scratch.
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