How to Cancel BeenVerified

Step-by-step instructions

1. 1

   Sign in to your BeenVerified account

   Go to beenverified.com/login, or click Log In at the top right of beenverified.com, and sign in with the email address and password you signed up with. BeenVerified's help says cancelling while logged in gets the best results. Forgot the password? BeenVerified sends password reset emails, so use the reset option on the login page. If you subscribed in the BeenVerified app on an iPhone or Android phone, Apple or Google bills you and the cancel happens there: skip to that step below. Can't sign in at all? The email, Contact Us form and phone routes are below too.

2. 2

   Open My Account and select Cancel My Account

   Open the My Account page from the account menu at the top right or from the dashboard. Under Edit My Account Information, select Cancel My Account. BeenVerified calls this its one-touch cancel. The wording on the page can differ: the billing help calls the link Edit account info, at the bottom of My Account, and the terms say Edit Account Information. BeenVerified's help doesn't show the screens after this click, so if it asks you to confirm, confirm. BeenVerified says it emails a confirmation once the account is cancelled: keep it as your proof, and if none arrives after a few minutes, check your spam folder, then write to support@beenverified.com with your 9-digit Member ID asking them to confirm the cancellation before your next billing date. Its terms say the plan then won't renew and future recurring charges are cancelled, while charges for the current term stand. You can keep running reports until the term you've paid for ends, and the account isn't deleted: you can still log in to it later.

3. 3
   If this applies to you

   If you subscribed in the app through Apple or Google

   A subscription bought in the BeenVerified app is managed by Apple or Google, and BeenVerified says it has no access to those transactions. On an iPhone or iPad, open Settings, tap your name, then Subscriptions, tap the BeenVerified subscription and tap Cancel Subscription; if there is no Cancel button or an expiration message shows in red, it's already cancelled. On Android, open your subscriptions in Google Play, select BeenVerified, tap Cancel subscription and follow the instructions. Uninstalling the app doesn't stop the subscription. You keep access until the paid period ends, and refunds are requested from Apple or Google. Paid on the website with Apple Pay, Google Pay, PayPal or Venmo? BeenVerified's refund help treats those payments as its own, not Apple's or Google's, so cancel that membership on beenverified.com.

4. 4
   If this applies to you

   If you're on the $1 7-day trial

   BeenVerified sells a 7-day trial membership for $1.00 on its special-offer pages. The offer page says that unless you cancel, the trial ends on the date shown at checkout and you are charged the standard monthly rate of $36.89 plus applicable sales tax, then every 30 days until you cancel; the trial on its coupon page renews at $32.89. The same page lists three ways to cancel a trial: call 1-866-885-6480, email support@beenverified.com or use the Contact Us form. The Cancel My Account steps above work too, since the terms let you cancel any membership plan at any time. BeenVerified doesn't say whether a trial cancelled early keeps its remaining days, so run the reports you need first and cancel well before the end date. Its replies to trial complaints on the Better Business Bureau site read: "it appears we did not receive a request to cancel prior to the end of the trial". One App Store reviewer says they cancelled straight after starting the $1.00 seven day trial and were charged anyway, so keep that confirmation email.

5. 5
   If this applies to you

   If you can't sign in or can't find your Member ID

   You can cancel without signing in, but most routes ask for your 9-digit Member ID. It's at the top right of the Welcome to BeenVerified email, the email-verification email and any password-reset email; when you're signed in, it's at the top of the account menu, at the bottom of every page and in the Need assistance section of My Account. Then pick a route: the Contact Us form at beenverified.com/contact with the topic Cancel Account (the Member ID box is optional there); an email to support@beenverified.com giving your Member ID and saying you want to cancel; chat, which the contact page says is answered by an AI assistant 24 hours a day; or the toll-free line 1-844-823-2869. The contact page lists phone hours of Monday to Friday, 9am to 6pm Eastern, although the cancel article says to call "anytime". The terms say the phone works during posted hours, while online, email and Contact Us requests are taken around the clock. A complainant on the Better Business Bureau site wrote that the automated phone line "repeatedly required a Member ID", so find it before you call. No Member ID at all? BeenVerified's replies ask for the full name or the email address on the account instead. One member on r/datingoverfifty says they have always cancelled by email with their account number and email address and have "never had a problem".

6. 6
   If this applies to you

   If you're still charged after cancelling

   BeenVerified charges show on statements as BVD*BeenVerified.com, BVC*BeenVerified.com, BV*BeenVerified.com, BEENVERIFIED INC. or BeenVerified.com, and an older help article adds that the toll-free number 1-866-885-6480 may appear with them. Your order history (My Account, then show order history) lists every charge. Check the other places a membership can live. An app subscription keeps billing through Apple or Google until you cancel it there; BeenVerified told one App Store reviewer, "It is possible you still have an active subscription through Apple." If you paid with PayPal, open Settings, then Payments, then Subscriptions and saved businesses (or Automatic Payments) in PayPal, select BeenVerified and cancel the automatic payment; a member on r/FraudPrevention warns that cancelling on a company's own site "does't always remove the billing agreement on paypals end". A pending charge from a sign-up that didn't go through is an authorization, which BeenVerified says drops off within a few business days. A charge you don't recognise at all? BeenVerified says someone associated with you, such as family or a coworker, usually placed the order; email support@beenverified.com to have it traced. On r/datingoverfifty, one member's advice after cancelling is to "be sure to check that they're not still charging you".

7. 7
   If this applies to you

   If you want a refund

   BeenVerified has no fixed refund window. It handles refunds case by case: email support@beenverified.com (its help also names live chat) with your Member ID or the email address you signed up with, and say what went wrong. Its terms add that refunds are typically limited to one per subscription. BeenVerified says a refund is processed at once on its side but can take up to 10 days to reach your bank; the terms allow up to 30 days. Ask for the refund in so many words, because an email to support can come back as an automatic cancellation and nothing more. One r/questions member wrote: "I asked for a refund but they cancelled my account. Now, when I email them, all they say is my account is cancelled." Weigh a bank dispute carefully. BeenVerified says a dispute or chargeback can get the account permanently suspended and rules out a refund on that charge, though you can generally withdraw a chargeback within 10 days, depending on your bank. App Store and Google Play charges are refunded only by Apple or Google.

8. 8
   If this applies to you

   Separately: remove your own record from BeenVerified's search results

   Cancelling a membership doesn't remove anyone's data from BeenVerified, yours included, and opting out doesn't cancel a membership. To take your own record out of its People Search results, go to beenverified.com/svc/optout/search/optouts, search for your name, select your record and give an email address. BeenVerified emails a verification link; once you click it, a second email confirms the record has been opted out. It's free and you don't need to be a member. BeenVerified says the change usually shows within about 24 hours. The online form removes one record; for more than one, or for a record that comes back later, email privacy@beenverified.com. Property Search and Contact Search have their own opt-out links on the same page, and BeenVerified says your name may still turn up in its other search services. It can only remove records from its own site, so the same details may still be on other people-search sites. Outside the US, send a data subject request to privacy@beenverified.com with your full name and the information you want removed.