How to Cancel BJ's Membership

Step-by-step instructions

1. 1

   Sign in on BJs.com

   Go to BJs.com in a browser and sign in to your online account. BJ's help describes turning off Easy Renewal on the website. Use the Primary Member's account if you can: BJ's terms say the Primary Member can always opt the membership in or out of Easy Renewal, and a household member who turned it on can turn it off too.

2. 2

   Open Account Information, then My Membership

   Hover over your name in the top right corner, select Account Information, then My Membership. Your expiration month and year are shown here and on your register receipts, and BJ's says the membership expires on the last day of that month. Note the month: Easy Renewal charges before it starts.

3. 3

   Click Turn Off Easy Renewal before the first of your expiration month

   Scroll down and click the red Turn Off Easy Renewal button, then click Turn Off Easy Renewal again on the popup to confirm. (BJ's payment-card help also mentions a Manage Easy Renewal button on this page; if you see that first, open it.) Easy Renewal charges the then-current fee for every membership on your account on the first day of the month your membership expires, so BJ's terms say to turn it off before that day. Removing a card won't do it: BJ's can charge any payment method on record, including cards used to shop in-club, and its terms say opting out is the only way to clear them all. Your membership stays active to the end of the month and then expires. This refunds nothing for the year you've paid; for that, see the next step. If the button doesn't respond, which a few members on r/BJsWholesaleClub report, use chat at BJs.com/help, email CustomerCare@bjs.com, call 800-BJS-CLUB or ask at a member services desk.

4. 4
   If this applies to you

   To cancel now and get your fee back, go to a member services desk or send a letter

   BJ's money-back guarantee says Primary Members who are dissatisfied may cancel at any time and request a refund of the membership fees paid for the current membership period. Its terms and help name two ways to do it: at any BJ's club, or by letter to BJ's Wholesale Club, Inc., Attn: Membership, P.O. Box 9157, Marlborough, MA 01752. BJ's cancel article also lists email (CustomerCare@bjs.com), chat at BJs.com/help and phone (800-BJS-CLUB), but its refund wording names only the club and the letter, so use one of those if you want the money back. The refund is paid only to the Primary Member, and BJ's won't pay one for a second or later cancellation, so this works once. Upgrade fees and add-on fees, such as Same-Day Select, pickup and delivery fees, aren't refunded. Cancelling also cancels the household and supplemental memberships. If you're on Club+, spend your rewards first: cancelling forfeits the whole balance, and rewards can be used once the balance reaches $10, on a purchase of at least $10.

   Heads up: Members on r/BJsWholesaleClub, including one who says they work a membership desk, say desk staff are trained to upsell. If you're there to cancel, say so and ask for the refund under the money-back guarantee.

5. 5
   If this applies to you

   If Easy Renewal already charged you

   The charge lands on the first day of your expiration month, not the last, which catches people who wait for the end of the month. One member on r/BJsWholesaleClub turned Easy Renewal off about two weeks before a late-February expiry and found the charge had already gone through at the start of February. Turn it off anyway so next year doesn't repeat. For the money, the route BJ's publishes is the money-back guarantee in the step above: a member services desk or a letter, and only on a first cancellation. BJ's terms also let it retry a declined renewal for up to 30 days on any payment method on record, so blocking one card may not stop it.

6. 6
   If this applies to you

   If you're charged after turning it off, or on a card you didn't set up

   Open My Membership and check that Easy Renewal still shows as off. Members on r/BJsWholesaleClub say the self-checkout screen asks whether to turn Easy Renewal on and that it's easy to tap OK without reading it; others say it was back on with no idea how. BJ's terms count any card used for a BJ's purchase, in-club, online, in the app or at BJ's Gas, as a payment method on record, and about 90 days before your expiration month BJ's adds those cards to your Easy Renewal wallet. Members report renewals charged to a household member's or a friend's card that was only used at checkout, and one to a checking account on a membership paid in cash. Ask at a member services desk to have the card removed and Easy Renewal turned off, and ask for the charge back there.

7. 7
   If this applies to you

   If you have a BJ's One Mastercard

   Easy Renewal can charge your BJ's One card, and BJ's says cardholders in good standing can't change the Easy Renewal payment method, though they can turn Easy Renewal off. The card is a separate account: BJ's One terms say that if you don't renew but keep the card account in good standing, you keep earning and can still redeem rewards, but only in-club, and every purchase carries the 20% non-member surcharge. Closing the card is a separate request to the bank; BJ's help sends card account questions to Capital One.

8. 8
   If this applies to you

   If you're on Club+ and want to keep shopping, switch to Club at renewal

   BJ's terms only allow a move from Club+ to Club at renewal time, by phone with Member Care, on BJs.com or at a member services desk; its help says you can't do it before then. You keep the rewards already earned to spend, but stop earning new ones from the date of the change. Cancelling outright forfeits the whole rewards balance instead.

9. 9
   If this applies to you

   If the Primary Member has died

   BJ's help says it will cancel the membership for you if you call Member Care at 800-BJS-CLUB, email CustomerCare@bjs.com, or write to BJ's Wholesale Club, Inc., Attn: Membership, P.O. Box 9157, Marlborough, MA 01752. Member Care answers the phone Monday to Friday 8am to 7pm, Saturday 8am to 6pm and Sunday noon to 6pm Eastern.