How to Cancel Bonsai

A 8-step walkthrough with real screenshots from the live cancel flow.

~4 minutes Time
1 week ago Updated
Verified Working flow
Open Bonsai Cancel Page Read the 8 steps See Bonsai pricing & tiers

Quick answer

Open Bonsai's Settings → Subscription tab, click cancel your subscription, then work through the prompts: Continue canceling → Continue to cancel (decline the 50% offer) → pick a reason → Cancel Subscription → submit the feedback. You keep access until the end of the billing period, and Bonsai gives a no-questions full refund within 14 days of any charge.

Wondering if you're paying more than you used to? the current price of every major subscription.

See Bonsai's pricing, tiers, and difficulty score in one page. Bonsai ranks #20 of 101 by cancellation difficulty.

Step-by-step instructions

1

Open the Subscription tab and click "cancel your subscription"

In the Bonsai web app, open Settings and go to the Subscription tab (or click your profile icon, then Subscription). In the Current Subscription summary, click the cancel your subscription link.

Bonsai Settings → Subscription page; the Current Subscription summary text includes a green "cancel your subscription" link alongside "manage your payment methods" and "upgrade plans"
2

Continue past the cancellation warning

A modal asks "Are you sure you want to cancel your subscription?" and lists what cancelling does — deactivates projects (clients can't sign contracts or pay invoices), restricts bookkeeping and dashboards, and drops any active promos. Click Continue canceling.

Bonsai "Are you sure you want to cancel your subscription?" modal listing consequences, a "pause your subscription" link, and two buttons: "I don't want to cancel" and "Continue canceling"
3

Decline the 50% off save offer

Bonsai offers a "One-time Special Offer" — 50% off for the next 3 months. To keep cancelling, click Continue to cancel (not Redeem Now).

Bonsai "One-time Special Offer: Get 50% off your subscription for the next 3 months" modal with a green "Redeem Now" button and a red "Continue to cancel" button
4

Pick a reason, then click Cancel Subscription

The "Why are you canceling?" screen shows a list of reasons (missing features, no work right now, couldn't use it, forgot to cancel the trial, too expensive, business no longer active). The Cancel Subscription button stays greyed out until you select one — pick the closest reason, then click it.

Bonsai "Why are you canceling?" screen with a reason selected ("My business is no longer active"), a "Pause Subscription" offer at the top, and an active red "Cancel Subscription" button
5

Answer the required feedback question

After Cancel Subscription, Bonsai asks one required question — "Was there anything we could have done to improve the product for you?" Type any short answer (even "No") and click Submit.

Bonsai post-cancellation screen reading "Your subscription is cancelled. Please help us improve" with a required text field and a green Submit button
6

Verify your cancellation date

Bonsai confirms with a "Thanks for your feedback!" screen, then returns you to the Subscription page. A banner reads "You've canceled your subscription and it will end after the current billing period on [date]." You keep full access until that date.

Bonsai Subscription page banner stating the subscription is canceled and will end after the current billing period, with a "click here" link to stop the cancellation
7
If this applies to you

Pause instead of cancel (if you might return)

On the warning and reason screens, Bonsai offers to pause your subscription for 1, 2, or 3 months. A pause stops billing for the chosen period, keeps all your data, and auto-resumes afterward — better than cancelling and rebuilding if you're just between projects.

8
If this applies to you

If you subscribed through Zoom

Bonsai is now "a Zoom company." If you bought your plan through Zoom rather than directly, the in-app Subscription page won't control it — manage or cancel it from your Zoom account instead. Bonsai bills directly through Stripe otherwise; there's no Apple App Store or Google Play subscription to cancel.

Frequently Asked Questions

No. Cancelling stops the auto-renewal, so you won't be billed again. You keep full access until the end of the current billing period, and even after that you can still log in to view your existing projects, client details, and documents — Bonsai preserves your historical work. The exact end date shows in the Subscription page banner right after you cancel.

Yes — Bonsai has a genuinely generous, documented refund policy. You can request a full refund within 14 days of any charge, no questions asked, on both monthly and yearly plans. After 14 days, refunds aren't issued, but you can still cancel to stop future charges and keep access for the cycle you paid for. Refund requests go to support@hellobonsai.com.

You keep access to your historical work — after cancelling you can still log in, view existing projects, and access client details and documents. What stops: active projects are deactivated (clients can no longer sign outstanding contracts or pay invoices through Bonsai), and bookkeeping and dashboards become restricted. Export anything you need to keep working with before your period ends.

If your work just ebbs and flows, pausing is usually the better move. Bonsai lets you pause for 1, 2, or 3 months with no charges during the pause, and the subscription automatically resumes afterward with all your data intact. Cancelling fully terminates the subscription instead. The pause option appears on the cancellation warning and the "Why are you canceling?" screens.

Yes. Bonsai gives a 7-day free trial (card required at signup) and won't charge you if you cancel before it ends. Use the same path — Settings → Subscription → cancel your subscription — before day 7. If you forget and get charged, the 14-day refund window still has you covered.

Bonsai was acquired by Zoom ("a Zoom company"). If you purchased your plan through Zoom rather than directly on Bonsai, you manage and cancel it from your Zoom account — the in-app Bonsai Subscription page won't control a Zoom-billed subscription. Direct Bonsai subscriptions are billed through Stripe, and there's no Apple or Google app-store subscription to cancel.
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