How to Cancel Hims

A 11-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
7 hours ago Updated
Verified Working flow
Open Hims Cancel Page Read the 11 steps See Hims pricing & tiers

Quick answer

In the Hims app (or signed in at hims.com), open Subscriptions, tap Manage on the plan, choose End subscription under "Cancel plan" and tap Yes, confirm — then keep declining through the retention screens until you select Yes, I would like to cancel on the "Confirm your request" screen. Do it at least 48 hours before your next order's processing date — canceling does not stop an order that is already processing or shipped.

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See Hims's pricing, tiers, and difficulty score in one page. Hims ranks #9 of 133 by cancellation difficulty.

Step-by-step instructions

1

Check your next processing date first

Hims asks you to make subscription changes at least 48 hours before your next order date. Open the app (or sign in at hims.com), go to Subscriptions, and note the next processing date on the plan you want to cancel — if an order has already begun processing, canceling the subscription will not stop it, and prescription products cannot be returned.

2

Open Manage your subscription

In the app, tap the account icon, open Subscriptions, select the plan, and open Manage subscription. The page says "Update your plan to fit your needs" and lists three choices: "Take a break — Snooze your next order", "Manage subscription — Add/remove items from order", and "Cancel plan — End subscription", with Need help instead? cards below.

Hims Manage your subscription page with a Snooze your next order option under Take a break, an Add/remove items from order option under Manage subscription, an End subscription option under Cancel plan, and a Need help instead? card for chatting with a provider
3

Tap End subscription, then Yes, confirm

Under "Cancel plan", tap End subscription. A sheet asks "Are you sure you want to cancel?" and notes that once you confirm, your plan will end on the last day of your current subscription period. Tap Yes, confirm.

Hims Are you sure you want to cancel? sheet explaining the plan will end on the last day of the current subscription period, with No, don't cancel and Yes, confirm buttons
4

Turn down the "give it more time" pitch

The first retention screen is personalized — "You've only had [your] treatment for 1 month. Want to give it some more time?" — and explains how long results typically take. To keep canceling, choose I'd still like to cancel.

Hims retention screen headed Hey Alex - You've only had skincare treatment for 1 month. Want to give it some more time?, with Ok, I'll stick with the treatment and I'd still like to cancel options
5

Decline the pause offer

Next, Hims asks "Would you like to pause your subscription?" with options to pause for 180, 90, 60, or 30 days, each showing the date your next order would ship. To keep canceling, choose No thanks at the bottom of the list.

Hims pause save offer headed Would you like to pause your subscription?, with Yes, pause for 180, 90, 60, or 30 days options showing next order ship dates and a No thanks option at the bottom
6

Answer the exit questions and confirm your request

Hims may ask a quick exit question or two, like "Has your treatment been ineffective?" — one tap each, and your answers don't affect the cancellation. You then land on "Confirm your request", which explains you'll no longer receive new shipments and can reactivate anytime through the Account tab. Select Yes, I would like to cancel.

Hims Confirm your request screen explaining that canceling stops new shipments and the subscription can be reactivated through the Account tab, with radio options Yes, I would like to cancel and No, I still want my subscription
7

You're done — the feedback box is optional

The next screen is labeled "Subscription cancelled" and asks "Anything else we should know?" with a free-text box. The cancellation is already complete — Submit is optional. Tap Go to Subscriptions to verify.

Hims Subscription cancelled screen headed Anything else we should know? with an optional feedback text box, a Submit button, and Go to Subscriptions and Go home links
8

Verify the plan shows as Cancelled under Inactive

On the Subscriptions page, the plan should now sit under Inactive with a "Cancelled" label, and Active should show no subscriptions (unless you have others). If the status hasn't changed, the cancellation didn't go through — run the flow again or message support.

Hims Subscriptions page showing No active subscriptions at this time under Active and a Custom Acne Cream plan marked Cancelled under Inactive
9
If this applies to you

Canceling from the website instead

The web flow is the same account, same subscription: sign in at hims.com, open Subscriptions from the top menu, click Manage on the plan, then choose the cancel option ("End Subscription" or "Cancel Subscription", depending on plan type) and confirm with "Yes, confirm" through the same retention prompts. Hims bills through its own checkout — there is no Apple or Google subscription behind it, so the account flow is the only cancel path on web and in the app alike.

10
If this applies to you

Weight Loss members: cancel the membership AND the medication plan you mean to

The Hims Weight Loss subscription has two parts billed separately: the $149/month membership and your medication plan. Under Manage subscription, choose "Stop auto-renew on my medication or membership" and pick which renewal to end. Canceling the membership also cancels any active medication plan and your access to care; canceling only the medication keeps the membership billing every month until you cancel it too.

11
If this applies to you

On a prepaid multi-month plan? Ask about a partial refund

ED and hair plans are often billed 3, 6, or 12 months upfront. Canceling stops future shipments, and support has refunded the unshipped portion case by case — but note that some multi-month plans ship the entire supply in the first box, leaving nothing unshipped to refund. Message support through your account's secure messaging portal promptly; current and former subscribers can use it.

Frequently Asked Questions

Not for future orders — canceling stops the auto-renewal, and your plan runs to the last day of the current subscription period. The catch is timing: Hims asks for changes at least 48 hours before your next order's processing date, and canceling does not stop an order that has already begun processing or shipped. That order still bills and ships. Check the next processing date before you start, and keep the confirmation.

Prescription products can't be returned, and Hims doesn't promise refunds — they're handled case by case through support. Prepaid multi-month plans are the main exception: subscribers have been refunded the portion never shipped. But some multi-month plans ship the full supply in one box, and in that case there's nothing unshipped to refund. Message support through the secure messaging portal promptly, before the next shipment processes.

No. Hims bills through its own checkout, not Apple or Google — you won't find it under your App Store subscriptions. The in-app cancel flow and the hims.com account flow manage the same subscription, so either one is the complete, self-serve path.

They're separate. Under Manage subscription, choose "Stop auto-renew on my medication or membership" and pick which one to end. Canceling the membership cancels the medication plan with it. Canceling only the medication leaves the $149/month membership active and billing monthly — a common surprise charge, so if you want out entirely, make sure the membership itself shows as canceled.

Yes — the cancel flow's save offer pauses for 30, 60, 90, or 180 days, and there's a "Snooze your next order" option on the Manage subscription page. Pausing pushes your next order and its charge out to the date shown and keeps your prescription active for future refills. It resumes automatically, so set a reminder for the resume date if you take it.

Yes — the cancel flow itself says you can reactivate anytime through the Account tab, and depending on your treatment and how long you've been away, you may need to redo the medical intake so a provider can re-approve the prescription. One caution from subscriber reports: check your Subscriptions page after canceling and keep proof of the Cancelled status, since a reactivated plan bills immediately and disputed charges are easier to win with evidence.
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