How to Cancel IPSY

Step-by-step instructions

1. 1

   Sign in at IPSY.com before the 25th

   IPSY's help says to cancel in your account on IPSY.com, and every cancellation has to be in by 11:59 p.m. Pacific time on the 25th to stop the next month's order. Cancel later and that order still bills and ships, with the cancellation taking effect the month after. Monthly plans bill on the last business day of the month, so the 25th is a cutoff set days before the charge. Sign in with the email address your subscription is under.

2. 2

   Open the subscription and select Cancel Subscription

   Click Menu in the top right corner, select Manage Account, then Your Subscriptions. Click the arrow below the subscription you want to cancel and select Cancel Subscription. IPSY is rolling out a new IPSY.com, so your account may still show the older layout: there, open the three-line menu (top of the page on a computer, bottom of the screen on a phone), choose Account, then View Membership under the subscription, and scroll down to the cancel link, which members on r/Ipsy call Cancel Membership. In IPSY's 2023 app, shown here, it read Help me stop my membership. Skip a Month and Adjust Frequency sit on the same page, but both keep the subscription running.

   

3. 3

   Follow the prompts, and pass on any offer to stay

   IPSY's help says only to follow the prompts on the page that opens. Members report being asked to sign in again at this point. In the 2023 app capture, the first prompt was a Don't Miss Out screen listing what the bag includes, with a large NEVER MIND button and a smaller Continue Cancellation link under it. Continue Cancellation is the one that keeps going. One member said in January 2025 that cancelling online takes two clicks now, so you may see fewer screens than this.

   

4. 4
   If this applies to you

   If IPSY asks why you're canceling, pick a reason and continue

   In the 2023 app capture, the next screen asked "Why Are You Canceling?" with "Pick up to 2 reasons." and twelve options, from "Product sizes are too small." to "Other". NEVER MIND was again the large button, and the button that carries on with the cancellation sat below it, cut off at the bottom of the capture. Pick a reason and use that lower button. IPSY's current help doesn't mention a reason question, so you may not see one.

   

5. 5

   Check the confirmation on screen and in your email

   IPSY's help says a successful cancellation shows a confirmation message on screen and sends one by email. The 2023 capture ends on a loading screen, so we can't show it. If no email arrives, check your spam folder, then open the subscription in your account and make sure it's no longer active. Keep the email. In December 2025 several members who had cancelled in time got a second email saying they'd missed the 25th, and the first confirmation was their proof. As one put it: "I have the original email from 12/22 acknowledging my cancellation."

6. 6
   If this applies to you

   Cancel Ultimate, Wellness and Beauty Boost separately

   IPSY says that with more than one subscription you cancel each one individually, and its terms bill each separately. Ultimate is a quarterly upgrade that needs an active Original or Extra, so if you're dropping your base plan, cancel Ultimate too; for a quarterly box, the terms set the deadline at 11:59 p.m. PT on the 25th of the month before the next box ships. Wellness is its own quarterly subscription and ships whatever your other plans do. Beauty Boost ends automatically when you cancel Extra. To drop only Beauty Boost, open your Account page, click View Membership under IPSY Extra, click Beauty Boost, then Cancel, by the 25th (IPSY's Beauty Boost help still uses the older layout's labels, so on the new IPSY.com look for it under Your Subscriptions); it can't be skipped, and one you've already paid for still ships. After cancelling Ultimate, check when your next Original or Extra is due: in October 2026 one member found that "it did cancel the ultimate but it didn't revert to getting the extra" and had to open a ticket.

7. 7
   If this applies to you

   If you're on an annual plan

   An annual plan is 12 months paid up front and renews automatically on the last day of the 12th month. IPSY's terms say an annual subscriber must cancel by 11:59 p.m. PT on the 25th of the month before the plan renews. Cancelling stops the renewal rather than the bags you've paid for: IPSY Care's official account on r/Ipsy said in September 2025 that "you'll receive the remainder of the 12 shipments you purchased, but your membership won't renew". Each Ultimate box pushes an annual member's renewal back a month, so check the renewal date in your account instead of counting from when you joined. IPSY's help also notes that annual members may not see every skip or frequency option on the site and should contact IPSY Care for those.

8. 8
   If this applies to you

   Skip a month instead, if you only want a break

   If you want time off rather than out, Skip a Month (before the 25th) and Adjust Frequency, which switches you to every other month, are on the subscription page, and Resume Your Membership undoes either. Neither one cancels: the subscription stays on file and bills again. One member found that out the hard way: "I thought I completely cancelled my membership in February but turns out I paused it for 3 months." IPSY also says pausing resets your IPSY Rewards streak, just as cancelling does.

9. 9
   If this applies to you

   If the cancel button fails or you're charged after cancelling

   IPSY's help says that if you cancelled before the 25th and were still charged, you should contact IPSY Care. There's no phone line. Use the Glam Bot on the help site (the pink question mark or ASK THE GLAM BOT), which opens a ticket for a person when it can't solve something, or IPSY Care on X or Facebook Messenger. Members report the cancel page asking them to sign in again, erroring on the night of the 25th, or sending a sign-in code by email that never arrived, so cancel a few days early and screenshot each screen. Taking your card or PayPal off the account isn't cancelling either: IPSY's terms let it charge any payment method on your account and keep retrying one that fails.