How to Cancel Wix

Step-by-step instructions

1. 1

   Open Premium Subscriptions in a web browser

   Wix says plans can't be cancelled in the Wix app, so use a browser on a computer. Sign in to the Wix account that bought the plan, then go to Premium Subscriptions in your Wix account (the button on this page opens it). The page lists every paid service, the Premium plan, domains, business email and apps, each with an Upcoming payment date and a Status. Note the plan's Upcoming payment date: auto-renewal has to be off before then.

2. 2

   Click More Actions next to your Premium plan, then Cancel plan

   Find the row that says Premium plan, with your plan name under it, and click the round three-dot More Actions icon at the end of the row. Choose Cancel plan. The same menu holds Unassign plan and Upgrade plan. Leave both alone: Wix says unassigning a plan does not cancel it, and an upgrade keeps you paying.

3. 3

   Click Cancel Now in the pop-up

   Wix's help says to click Cancel Now in the pop-up to confirm. A Wix forum member who pasted the box in 2025 quoted it as listing what happens to your site: a free Wix domain, Wix branding, and lower storage and bandwidth limits. Those changes come when the plan ends. After your first 14 days, cancelling only turns off auto-renewal, and Wix says the plan stays active until the end of the current subscription period. Within the first 14 days of a new plan, it ends at once and you get a full refund.

   Heads up: The same paste says these changes "will occur immediately". After the 14-day refund window they don't: the plan runs to its expiration date. An r/WIX member who asked whether the warning meant an immediate cancel was told: "It's just a scary message, cancel freely".

4. 4

   Give your feedback, skip any renewal offer and click Cancel Now

   Wix then asks why you're leaving. Its help says to confirm the cancellation by clicking Cancel Now after providing your feedback, so pick a reason and click Cancel Now again.

   Heads up: Some r/WIX members say Wix offered a discount on the next renewal at this point ("It will ask you why, then offer the discount for the next renewal"), while others say no offer appeared. A discounted renewal is still a renewal, so take it only if you meant to stay another term.

5. 5

   Check that the Status says Auto renew off

   Back on Premium Subscriptions, Wix's help screenshot shows a cancelled plan with an AUTO RENEW OFF badge and a Turn On link in the Status column, and "Auto renew off" next to the end date under Upcoming payment. That's your confirmation, so take a screenshot of it. If the menu then shows no Cancel plan, that's not a failed cancel: an r/WIX member who asked about exactly that was told "you just need to have auto renew off" and the plan ends with the period. To undo it before then, click Turn On.

6. 6
   If this applies to you

   Cancel the domain, business email and apps separately

   Wix says cancelling your site plan "does not cancel any domain, business email, or app subscriptions", and each renews on its own schedule: domains and business email up to 30 days before they expire, paid apps on the expiration date. All of them are in the same Premium Subscriptions list. For a domain, click More Actions, Cancel domain, select Cancel auto renew and click Submit; the domain stays yours until its term ends. For business email, click More Actions, then Cancel subscription, and follow the prompts; the mailbox works until the end of the period. For a paid app, click More Actions, Cancel App, select Cancel auto renew and click Cancel now. Wix says domains and Google Workspace business email are non-refundable. If you keep the domain, it disconnects from your site when the plan expires.

7. 7
   If this applies to you

   If you can't find Cancel plan

   It's a common complaint on r/WIX. One member wrote that before a multi-year renewal "There was no option anywhere to cancel the renewal". Check three things first. The Status column: if it already says AUTO RENEW OFF, there's nothing left to cancel. The account: Wix's billing help says to "make sure you are signed in to the account which contains your site plan", so sign in with the account that paid. The device: the Wix app can't cancel plans, so use a browser. If the option still isn't there, contact Wix Customer Care before the Upcoming payment date and keep screenshots of the page. Another member who got through: "It is oddly placed and you have to go through strange menus in your dashboard, but you can cancel."

8. 8
   If this applies to you

   Know what the alternatives on Wix's cancel page do

   Wix's cancel help puts its alternatives before the steps: switching to a monthly billing cycle, hiring a Wix Partner, its SEO checklist, moving the plan to another site or account, and switching to another plan. None of them stops the billing. Change Billing Cycle, in the same More Actions menu, starts the new cycle when the current one ends, so a yearly plan switched to monthly keeps billing every month after that. Some r/WIX members use it as a bridge while they move their site elsewhere, but it's still a subscription you have to cancel later.

9. 9
   If this applies to you

   Decide what happens to the site before the plan ends

   When the plan expires, the site stays online on a free wixsite.com address with Wix ads, and its content isn't deleted. If you don't want it public, Wix says to unpublish it or hide it from search engines. Cancel before you delete: Wix says to cancel or unassign the plan first, then delete the site. One r/WIX member who trashed their website said Wix "still charged me for months afterwards", for a business email they hadn't cancelled. If you want to leave Wix entirely, you can close your account as soon as auto-renew is off on everything and any outstanding charges are paid, without waiting for the plan to expire. Closing an account can't be undone.