How to Cancel Obvious

A 9-step walkthrough with real screenshots from the live cancel flow.

~2 minutes Time
3 weeks ago Updated
Verified Working flow
Open Obvious Cancel Page Read the 9 steps See Obvious pricing & tiers

Quick answer

Sign in at app.obvious.ai, open Settings → Workspace → Billing, scroll to Cancel subscription, then confirm with the red Cancel Subscription button. You keep access until the end of the current billing period — Obvious does not refund the period you already paid.

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Step-by-step instructions

1

Sign in and open Billing

Go to app.obvious.ai and sign in. Open Settings from the sidebar, then under Workspace click Billing (help docs also call this Billing & Spend). You'll see your plan (for example Personal at $25/month), payment method, credit balance, Auto-reload, and billing history.

2

Find Cancel subscription at the bottom

Scroll past Plan, Payment, Credits, Auto-reload, and Billing history. At the bottom of the page is a quiet Cancel subscription text link — that is the cancel entry point, not Manage Plan.

Obvious Billing page showing Personal Active plan at $25/month, payment and credits cards, Auto-reload, billing history, and a Cancel subscription link at the bottom
3
If this applies to you

Turn off Auto-reload credits

Before you cancel, click Configure next to Auto-reload credits and disable automatic purchases. Help docs say Auto-reload needs an active paid subscription — turn it off so you are not charged for credit packs while you still have access through the period end.

4

Click Cancel subscription

Click the Cancel subscription link. Obvious opens a Cancel Subscription confirmation modal — there is no pause offer or discount screen in this flow.

5

Confirm Cancel Subscription

Read the modal: you will retain access until the end of your billing period. Click the red Cancel Subscription button on the right. Keep Subscription closes the modal and leaves billing unchanged.

Cancel Subscription modal asking Are you sure you want to cancel your subscription with Keep Subscription and a red Cancel Subscription button
6

Verify the cancellation is scheduled

Back on Billing, a yellow banner says Subscription will be canceled and shows the exact end date, plus a Resume subscription button. A toast confirms the cancel is scheduled for the end of the billing period. You keep premium access until that date; after it, paid features stop.

Obvious Billing page after cancel with a yellow Subscription will be canceled banner naming the end date, a Resume subscription button, and a toast saying Subscription will be canceled at the end of the billing period
7
If this applies to you

Resume before the end date if you change your mind

Until the end date on the banner, click Resume subscription on Billing to undo the cancel and keep renewing. After that date, rejoin by starting a paid plan again from Billing — purchased credits you already bought stay on the account until used; included subscription credits refill only while a paid plan is active.

8
If this applies to you

If Billing is missing from Settings

Non-admins cannot manage subscriptions. Ask a workspace admin to open Settings → Workspace → Billing and cancel, or contact help@obvious.ai / the in-app chat for account access questions.

9
If this applies to you

Check your bank statement descriptor

Obvious's Terms name the provider as Flatfile, Inc. d.b.a. Obvious. Charges may appear under Obvious, Flatfile, or a Stripe descriptor. Canceling in-app is still the correct path — do not confuse the legal name with a different product.

Frequently Asked Questions

No further subscription renewals should bill after you confirm Cancel Subscription. You keep access until the end of the current billing period (the date on the yellow banner). Canceling mid-cycle does not refund that period. Also disable Auto-reload if it is on, so credit top-ups do not charge while access continues.

Obvious's Terms state that fees are non-refundable except as expressly provided in the agreement. Self-serve cancel keeps access until period end instead of issuing a prorated refund. For a disputed charge, contact help@obvious.ai or in-app chat — that is not a guaranteed money-back window. EU/UK consumers may have a 14-day withdrawal right on new distance contracts; check local rules if that applies.

You keep premium access until the cancel date on Billing. After that, paid features stop. Purchased credits stay until you use them; help docs note that subscription credits on Team plans expire at the end of each billing period. Terms say Customer Personal Data is deleted within 90 days after termination or expiration (subject to the DPA and legal holds) — canceling is not the same as an immediate wipe on click day.

Obvious Personal and Personal Pro plans are billed through the web app (Stripe), not the Apple App Store or Google Play. Cancel at app.obvious.ai under Settings → Workspace → Billing. If a charge on your statement is from a different app that happens to share a similar name, cancel that product through its own store subscription settings instead.

New workspaces get 25 starter credits that expire after 14 days (no card required for that free explore path). If you upgraded to Personal ($25/mo) or Personal Pro ($200/mo), cancel from Billing before the renewal date shown on the plan card to avoid the next charge. Starter credits alone do not create a recurring subscription.

Yes. Before the end date, use Resume subscription on the Billing banner. After the period ends, sign in and start a paid plan again from Billing. Your workspace and purchased credit balance remain available subject to Obvious's retention rules; contact help@obvious.ai if something looks wrong after a long gap.
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