Zoom

How to Cancel Zoom

Easy 3 minutes
Cancellation Steps
1

Sign in at zoom.us, go to Plans and Billing > Plan Management

2

Click "Manage" on your plan, then "Cancel Plan" > "Cancel Subscription"

3

Select a reason and click "Continue" to confirm

4

Your account reverts to the free Basic plan (40-minute group meetings, 100 participants, no cloud recording)

5

Cloud recordings are permanently deleted 30 days after cancellation - download any recordings you want to keep BEFORE canceling

6

Only account admins/owners can cancel - regular members cannot modify billing

7

Annual plans may qualify for a prorated refund within 30 days of renewal - refunds take 5-10 business days

8

If subscribed through Apple or Google Play, cancel through that platform instead

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