How to Cancel Zoom

A 10-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
3 weeks ago Updated
Verified Working flow
Open Zoom Cancel Page Read the 10 steps See Zoom pricing & tiers

Quick answer

Sign in at zoom.us/billing, click Manage next to your plan, then Cancel Plan in the pop-up, and confirm with Confirm Your Cancellation. Your subscription runs to the end of the current billing period — Zoom's policy is that charges already processed are non-refundable.

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Step-by-step instructions

1

Download your cloud recordings first

Cloud recordings are permanently deleted 30 days after cancellation. Before you cancel, open Recordings & Transcripts in the Zoom web portal and download anything you want to keep. Once the 30-day window passes, Zoom cannot restore them.

2

Sign in and open Plans and Billing

Go to zoom.us/billing (or sign in at zoom.us and click Plans and Billing then Plan Management in the left sidebar). Depending on your account age, you may see it under Account Management then Billing instead — both open the same page. Only account owners, admins, and roles with billing privileges can cancel; regular members won't see these controls.

Zoom Plans and Billing page on the Plan Management tab, showing a Zoom Workplace Pro subscription with renewal date and a Manage button, plus a Zoom Scheduler free trial row below it
3

Click Manage, then Cancel Plan

To the right of the plan you want to cancel, click Manage. The Manage Plan window opens with Upgrade Plan and Cancel Plan buttons. Click Cancel Plan.

Zoom Manage Plan modal for the Zoom Scheduler free trial showing plan details, a proration notice, and Upgrade Plan and Cancel Plan buttons at the bottom
4

Confirm in the "Please Note" dialog

Zoom shows a warning that you'll lose access when the current period ends and states the exact cancellation-effective date. Click Confirm Your Cancellation (or Cancel Free Trial if you're canceling a trial). A confirmation email follows.

Zoom "Please Note" dialog warning that you will lose access when the free trial period ends, with the exact end date and Cancel Free Trial and Go Back buttons
5

Verify the Pending Cancellation badge appears

The plan row updates with an orange Pending Cancellation badge and "Cancellation effective on [date]" beneath the plan name. Screenshot this — Zoom Community has multiple 2026 threads from users whose cancellations "were never processed" and who got charged again a year later. Your badge and the email are your proof.

Zoom Plan Management page after cancellation showing a green success toast reading "Your Zoom Scheduler free trial has been cancelled" and a Pending Cancellation badge with the cancellation-effective date on the plan row
6

Note what you keep on Basic after the term ends

Once the current period expires, your account converts to Zoom Workplace Basic (free): unlimited meetings, up to 100 participants, but a 40-minute cap on group meetings and no cloud recording. Meetings, contacts, and settings stay in place. If you want the account gone entirely rather than downgraded, you have to delete it separately (Basic accounts have no subscription to cancel).

7
If this applies to you

Cancel each add-on separately, before the base plan

Zoom enforces this order: if you have active add-ons — Large Meetings, Webinar, Zoom Phone, Zoom Scheduler, AI Companion — you must cancel them first, and each one independently. Same Manage → Cancel Plan → Confirm Your Cancellation flow, one row at a time.

8
If this applies to you

If you signed up through Apple or Google Play

Zoom Support cannot cancel or refund App Store or Google Play billed subscriptions. Cancel on iPhone: Settings > [your name] > Subscriptions > Zoom. Cancel on Google: play.google.com/store/account/subscriptions. Refund requests also route through Apple/Google, not Zoom.

9
If this applies to you

Direct-quote, Events, or Webinars Plus plans: contact Sales

If you bought via a signed quote or you're on Zoom Events or Zoom Webinars Plus, the Cancel Plan button won't work. Email your dedicated Account Executive or open the Zoom Virtual Agent (support.zoom.com/hc/en/contact?id=contact_us) and type "cancel". Direct-quote changes take effect at the end of the term listed on the quote — you can't exit early.

10
If this applies to you

Change your mind? Reactivate before the effective date

Any time before the cancellation-effective date, the pending row shows a Reactivate button. Click it and confirm Proceed & Reactivate in the pop-up to resume auto-renewal on the same plan. After the effective date passes, your account is Basic and you re-subscribe like a new signup.

Frequently Asked Questions

No — auto-renewal stops the moment the Pending Cancellation badge appears. Your existing paid term keeps running until the effective date shown on the plan row, then the account converts to Zoom Workplace Basic (free). If you see a charge after that date, screenshot the badge and email confirmation and dispute it via the Zoom Virtual Agent — multiple Zoom Community threads document cancellations that silently didn't stick.

Zoom's published policy is no — the help center article on cancellations (KB0083524, updated 2026-07-31) states plainly: "Subscription charges that have already been processed are non-refundable according to Zoom's Terms of Service." Two exceptions exist. First, the EU/UK cooling-off period: Zoom's Terms of Service acknowledge that customers with a statutory right of withdrawal "may…receive a pro rata refund of any prepaid and unused Charges." Second, discretionary one-time exceptions: a Zoom rep commented on r/Zoom that "As long as there's no usage on the acc and you tried cancelling through the web before sending an email…we usually do a refund." No guarantee — Zoom pushes back by default.

Cloud recordings are permanently deleted 30 days after cancellation — download them first from Recordings & Transcripts. Meeting history, contacts, scheduled meetings, and your personal meeting ID stay attached to the account on Basic. You just lose the paid-plan features (cloud recording, 40+ minute group meetings, larger participant limits, add-ons).

You must cancel through whichever platform bills you — Zoom Support explicitly cannot cancel or refund third-party charges. On iPhone: Settings > [your name] > Subscriptions > Zoom > Cancel Subscription. On Google Play: play.google.com/store/account/subscriptions > Zoom > Cancel. Apple and Google run their own refund flows — Zoom won't intervene either way.

Four common reasons: (1) You're on a direct-quote, multi-year, or enterprise contract — Zoom disables self-service cancel on those and routes you to your Account Executive; (2) You're on Zoom Events or Zoom Webinars Plus, which require a Sales contact; (3) The account has an unpaid invoice — pay it via Plans and Billing > Payment History > Pay Open Invoices, then retry; (4) You're not the account owner or admin. Regular members never see billing controls at all.

Yes. Before the cancellation-effective date, the pending row shows a Reactivate button — one click resumes auto-renewal on the same plan with no re-signup. After that date the account converts to Basic; you can re-subscribe at zoom.us/pricing any time, and your meetings, contacts, and settings are still attached. New plans start a fresh billing term, so you may see promo pricing for returning customers.
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