How to Cancel Asana

A 12-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
1 month ago Updated
Verified Working flow
Open Asana Cancel Page Read the 12 steps See Asana pricing & tiers

Quick answer

Sign in as a billing owner, admin, or super admin at app.asana.com/admin/billing, click Cancel plan under Plan details, pick a reason, check the acknowledgement box, then click Continue to cancel and confirm on the summary screen. Your plan stays active until the current billing period ends — Asana does not issue prorated refunds for self-cancellations.

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Step-by-step instructions

1

Confirm you have billing admin access

Only a billing owner, admin, or super admin sees the Cancel plan link. Regular members and guests have no way to cancel — they have to ask whoever runs Billing. If you're not sure of your role, open the Admin console and check whether the Billing tab appears in the left sidebar. If it doesn't, cancellation isn't going to work from your account.

2

Open the Admin console

Sign in to Asana in a web browser, click your profile photo in the top-right corner, and select Admin console. The cancel flow is web-only — the iOS and Android apps do not show a Billing tab. Deleting the Asana app does not cancel anything.

3

Open the Billing tab and click Cancel plan

In the Admin console left sidebar, select Billing. In the Plan details card at the top, you'll see three inline links: Change plan · Switch to an annual plan · Cancel plan. Click Cancel plan (or Cancel trial if you're inside a trial period).

Asana Admin console Billing page with the Plan details card at the top showing "Change plan · Switch to an annual plan · Cancel plan" as inline text links, plus seat utilization, payment info, invoices, and Contact support cards on the same page
4

Pick a cancellation reason

Asana shows a "We're sorry to see you go / Would you tell us why?" screen with six radio options: We do not have a business need, We need features Asana doesn't have, Asana is too expensive, We intend to use a different tool, I couldn't get my team to adopt Asana, or Other. You must pick one — Continue stays greyed out until a radio is selected. Pick the option that fits and click Continue.

Asana reason survey headed "We're sorry to see you go" with six radio options, the Other option selected, and the blue Continue button active at the bottom
5

Read the "Don't lose your features" warning

The next screen enumerates every paid feature you'll lose: Private projects and teams becoming inaccessible, projects with custom fields getting hidden, loss of rules, loss of Customer Success and priority support, and hidden start dates on tasks. Scroll through so you know what to expect, but nothing is deleted — the data is preserved and the features unlock again if you resubscribe.

Asana retention page headed "Don't lose your Asana Starter features / By canceling your trial, you'll lose access to key features, which might disrupt your work" listing consequences: private projects becoming inaccessible, custom fields hidden, and loss of rules
6

Check the acknowledgement box and click Continue to cancel

At the bottom of the warning page, check the box labelled "I acknowledge that [your workspace] will lose access to all Asana [tier] features at the end of my trial/subscription." The dark Continue to cancel button turns blue and clickable once the box is checked. Click Keep Asana Starter (or your tier) if you change your mind — that returns you to Billing untouched.

Bottom of the retention page with the acknowledgement checkbox checked and the blue "Continue to cancel" button now active alongside the neutral "Keep Asana Starter" button
7

Review your downgraded plan

Asana shows a "Your new plan will be" summary: the workspace name, the number of members that will remain on the free tier, and the new cost ($0.00 if you're downgrading to Personal). A dated notice tells you exactly when you lose paid features — that's the end of your current billing period, not today. Confirm the date matches what you expect.

Asana "Your new plan will be" summary showing Workspace: My Company, Members: 10 Free, Cost: $0.00, with a dated notice "You will lose your Asana Starter features on Sep 27, 2024" and a red Cancel your trial button
8

Confirm cancellation and verify the end date

Click Cancel your subscription (or Cancel your trial). Asana returns a "Your subscription/trial is canceled" confirmation, and the Billing page updates to show your new tier and the end date. A confirmation also lands in the billing owner's email. If either the on-page confirmation or the email doesn't appear, do not close the tab — check the Billing tab again and, if Cancel plan is still there, start a chat before you leave.

Asana confirmation screen with the headline "Your trial is canceled" and body text explaining paid-feature access ends on the expiration date, with a Continue button
9
If this applies to you

Reduce seats first if you're paying for extras

Multiple r/Asana users report signing up for two seats and being billed for five or ten. Unused seats on the just-canceled billing period are not refundable, so open the Members section before you click Cancel plan and drop the seat count to what you actually use. If the Billing UI won't let you go straight to the number you want, the reduction sometimes needs two or three saves to reach the floor — one user reported having to drop from 10 → 7 → 5 → 2 across separate visits.

10
If this applies to you

Manually invoiced customers: use Contact billing instead

If your organization is on manual (offline) invoicing rather than a card-on-file subscription, the Cancel plan link is replaced with Contact billing. Open Billing → Contact billing to file a support case for cancellation at your next renewal. This is not a workaround — it's the documented path for invoiced plans, and cancellation still takes effect at the next renewal, not immediately.

11
If this applies to you

Trials without payment info: no cancel required

If you started an Asana trial without adding a credit card, the trial expires on its own and you are never charged. Asana's own documentation confirms this — you can safely close the tab and forget about it. The Admin console cancel flow is only required for trials where you added payment details, or for paid subscriptions.

12
If this applies to you

Cancel your plan — do not delete your Asana account

Canceling a paid subscription drops you to the free Personal plan and preserves every task, project, and workspace you've ever created. Deleting your Asana account is a separate, permanent action from a different Admin console screen — it destroys your history and cannot be undone. If your only goal is to stop the bill, use the Cancel plan flow above; leave the account alone.

Frequently Asked Questions

No new charges after the cancellation confirms, but the current billing period is not refunded. Your plan stays fully active until the end date shown on the confirmation screen — that's the date to check against your next credit card statement. If a charge appears after that date, keep the on-screen date and the confirmation email as evidence for a support ticket or bank chargeback; multiple r/Asana users describe post-cancel charges that took email escalation to resolve.

Asana's Subscriber Agreement is explicit: self-initiated cancellation earns no refund for the most recently charged fees. You keep access until the paid period ends and that's the entire remedy. EU and UK users have a 14-day right of withdrawal on new subscriptions under consumer law. Outside that window, the only documented path is contacting support by email — most confirmed refund successes on Reddit are trial-to-paid conversions caught within a few days, not annual-plan mid-cycle refunds, so set expectations accordingly. Unused seats on a canceled billing period are not refundable either — reduce seats before canceling.

Your data is preserved. Downgrading does not delete anything — every task, project, subtask, comment, and file attachment stays exactly where it was. What changes is feature access: on the free Personal plan you lose rules, portfolios, goals, custom fields, and start dates, and projects that use those features become read-only or hidden. You can export any locked project or task to CSV before or after the downgrade. Downgrading from Advanced to Starter (rather than all the way to Personal) keeps Starter-tier features on — only Advanced-only features go away.

Only a billing owner, admin, or super admin. A regular member or guest can't see the Billing tab in the Admin console, let alone the Cancel plan link. If you're not the billing owner, you have two options: identify who is (Billing tab → Billing owner card) and ask them to cancel, or ask them to reassign the billing-owner role to you via Change billing owner. On manually invoiced plans, any admin can file a Contact billing support case to start the cancellation.

Yes, if you cancel on or before the trial expiration date. There are two paths depending on how you started the trial: if you never added payment info, the trial simply expires on its own — no manual cancel needed and no charge. If you did add a card, open Admin console → Billing → Cancel plan (or Cancel trial) before the expiration date. You'll still have paid-feature access for the remainder of the trial period, then automatically drop to the tier you were on before starting the trial.

Yes, at any time. Your data stays intact on the free Personal tier, and upgrading is one click from the same Billing page — Change plan → pick a tier → confirm payment. Your projects, tasks, and workspace membership pick up exactly where they left off, with paid-only features (rules, portfolios, goals) reactivating on any project that had them. Asana occasionally offers returning-customer discounts via email; if you're not in a rush to come back, waiting a couple of weeks and checking for a logged-in promo banner is worth it.
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