BetterHelp

How to Cancel BetterHelp

Easy 3 minutes
Cancellation Steps
1

Sign in at betterhelp.com, go to Menu > My Account > Payment Settings

2

Click "Cancel Membership" (or "Change Plan/Quit Counseling")

3

Select the cancel/quit option from the pop-up and confirm

4

Canceling prevents future charges but does not refund the current billing period (billed every 4 weeks)

5

You lose access to your therapist and messaging after cancellation

6

Message history is retained unless you request data erasure via My Account > Personal Information > Request Erasure

7

BetterHelp offers financial aid for qualifying individuals - consider applying before canceling for cost reasons

8

You can also contact support at contact@betterhelp.com for cancellation assistance

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