How to Cancel Check Pro

Step-by-step instructions

1. 1

   Open the app menu and tap My Check Pro

   Open the Check app and go to the menu, the screen that lists Ride credit, My rides, Invoices and Payment methods under Account. Tap My Check Pro, which sits just above Settings. There is no website route: ridecheck.app has no account login, so the app is the only place to cancel.

   

2. 2

   Tap Cancel membership (or Cancel subscription)

   My Check Pro shows how much you have saved on your rides, your Pro since date, the Renews on date and your monthly price, then a My benefits list. The red link below that list cancels Pro. In the app capture shown here it reads Cancel membership. Check's help center calls it Cancel subscription (Abonnement opzeggen in the Dutch app), so your version may use either label.

   

3. 3

   Confirm with Cancel Check Pro

   A sheet slides up headed Are you sure?, saying your exclusive benefits will be deactivated at the end of your current period, with the date. That is the last day of the period you have already paid for. Tap Cancel Check Pro to confirm. That is the only confirmation, with no save offer or reason survey. Close backs out and leaves the membership running.

   

4. 4

   Check that My Check Pro now says Expires on

   Back on My Check Pro, a red line reads Your membership will expire soon, the Renews on line changes to Expires on with your end date, and a Renew button replaces the cancel link. You keep every Pro benefit until then. If it still says Renews on, the cancellation did not go through, so tap the cancel link and confirm again.

   

5. 5
   If this applies to you

   If you looked for it in App Store or Google Play subscriptions

   You will not find Check Pro there. Check charges the membership to the payment method saved in your Check account (listed under Payment methods in the app menu), not through Apple or Google in-app purchase. For the same reason, deleting the app does not stop Check Pro. Only the cancel link inside My Check Pro does.

6. 6
   If this applies to you

   If a charge arrives after you cancel

   Check bills moped and e-bike rides in arrears: once a month by direct debit, between the first and fifth working day, or straight away once the total passes €25, plus a €1.25 transaction fee per invoice. Municipal fines are passed on with a €15 administration fee. So a charge after you cancel is usually last month's rides or a fine, not Pro. Open Invoices in the app menu to see what it was for. If an invoice is wrong, contact support@ridecheck.app or the in-app chat. Check asks you not to reverse the direct debit yourself, and its terms let it pass on bank and administration costs if you do.

   Heads up: Fines can turn up long after the ride. One rider on r/Amsterdam reported receiving two moped fines totalling €144 in mid-February for rides the previous September. Keep an eye on your bank statement for a few months after you stop riding.

7. 7
   If this applies to you

   If you cannot get into the app

   Reinstall Check on any phone and sign in to the same account, then cancel as above. If you cannot sign in at all, note that Check's help center only documents the in-app cancel. Email support@ridecheck.app or use the online complaint form on Check's support page, ask them to end your Check Pro membership, and keep their reply as your record.

8. 8
   If this applies to you

   Delete your Check account only if you are leaving Check entirely

   Cancelling Pro keeps your account for pay-per-ride use. Deleting the account is a separate request: open the app menu, go to Settings, tap Delete account and confirm. Check's support team then processes it, and Check says it may keep some personal data for legal reasons. Its general terms also give the account agreement a 30-day notice period. Cancel Pro first and settle any open invoices, because Check does not say whether deleting the account ends the membership.