How to Cancel Clay

Step-by-step instructions

1. 1

   Sign in as a workspace admin

   Sign in at app.clay.com. Only workspace admins can reach billing: Clay's role docs say editors can't modify billing settings or purchase credits. If you're an editor, ask an admin to cancel or to change your role under Settings → Team. The plan belongs to the workspace rather than to you, so if you have more than one workspace, check each one.

2. 2

   Open Plans & billing

   Click your profile picture in the top-right corner and select Settings, then click Plans & billing in the left sidebar (one Clay page spells it Plan & billing). This is where the Switch plan, Update credit card, and Update email buttons live, and Clay shows your next payment date in your billing details. Note that date: you have until then to cancel without paying for another cycle. Older versions of the app opened the same details as a Billing Details window from the card icon near the bottom of the left sidebar, with a Change Plan button and a red Cancel Plan link. That older window is the one in the screenshot.

   

3. 3

   Click Switch plan and choose Free

   Click Switch plan (one of Clay's own help pages calls the same button Change plan, so look for either), pick the Free plan, and confirm the change. Clay's FAQ says the option to cancel lives in this Billing section, and the result is the same: you keep your plan's features until the next payment due date, and then the workspace moves to the free plan.

4. 4

   Check the switch to Free went through

   Reopen Settings → Plans & billing and make sure the change to Free registered. If it didn't, email support before your payment date (see the optional step below). Until that date you keep your plan's features and can spend the data credits left in your balance. After it, Clay stops billing the plan and the Free plan's limits apply: 500 actions and 100 data credits a month, and tables that run up to 200 rows.

5. 5
   If this applies to you

   If you use the Cancel Plan link instead of Switch plan

   Clay's docs treat a downgrade to Free and a full cancellation differently. A downgrade keeps your tables, workflows, and configurations intact. After a full cancellation the workspace goes to Free "temporarily", and long-term retention "isn't guaranteed after extended inactivity". If you see both options, pick the downgrade to Free unless you want the data gone. If you go ahead with Cancel Plan, Clay first asks "Are you sure you want to cancel your Clay subscription? We'd be sad to see you go and we have other plan options!" Click Yes, I want to cancel.

   Heads up: The green Explore other options button is the one that stands out, and it opens Clay's plans rather than the cancel. It's a single, mild prompt. Click Yes, I want to cancel to carry on.

   

6. 6
   If this applies to you

   Check the end date, then click Yes, cancel plan

   The next window, also titled "Are you sure?", gives the date your plan stays active until and says it "will then be canceled. You will then move to the Free Plan." The screenshot shows a free trial being canceled, so its first line names the Free Trial. Clay asks why you're canceling, with a dropdown that runs from "I'm not prospecting anymore" and "Too expensive" to "Other (Please explain below)", and has a box for anything else you want to say. Chat with us and View Plans don't cancel anything. Click Yes, cancel plan. The button reads Canceling… while it works. Then reopen your billing details and check the plan is set to end.

   

7. 7
   If this applies to you

   If the cancel fails or you can't find the option, email Clay

   Clicking Yes, cancel plan can return an error instead of a confirmation. The one in the screenshot reads "Your Free Trial could not be canceled. Please reach out to us at friends@clay.com for assistance." If you see an error like that, or the plan page won't let you switch to Free, the plan is still active. Clay's terms let you cancel "by emailing" support or "in your Clay account". Email support@clay.com, the support address in Clay's FAQ, or friends@clay.com, the address the error names and the contact address on Clay's website. Write from the workspace's billing address before your next payment date. Name the workspace, say you want the subscription canceled at the end of the current period, and keep the reply as proof.

   

8. 8
   If this applies to you

   If you have data credits left, use or export them before the cycle ends

   Once the billing cycle you have paid for ends, Clay cuts your data credit balance down to the Free plan's rollover limit, and Free only includes 100 data credits a month. Any enrichment you still want, run it before then. Then export the tables you care about to CSV: Clay says a CSV export uses no actions and no data credits. Credits earned through Clay's referral program are the exception: Clay says they aren't subject to the usual rollover rules and stay in your account until you use them.

9. 9
   If this applies to you

   If you have automatic top-ups on

   Go to Settings → Usage and switch off automatic top-ups. They buy data credits and charge the card on file whenever your balance falls to the threshold you picked, at a 30% premium over plan credits (50% on legacy plans). Clay caps them at $1,000 per top-up and $5,000 in any rolling 7-day window, and a table still running enrichments can set them off while your paid plan runs out.

10. 10
    If this applies to you

    If you bought domains or inboxes in Clay, or use your own API keys

    Sending domains and inboxes bought through Clay's Sequencer bill in data credits on their own schedule: domains yearly, email accounts monthly. Clay doesn't give partial refunds on a domain cancelled before its year is up. Review them in Campaigns → Email Accounts. Also check Settings → Connections: enrichments that run through your own OpenAI, Anthropic, or data-provider keys are billed by those providers, not by Clay, so turn off Auto-Update on tables you no longer need.

11. 11
    If this applies to you

    On a legacy Starter, Explorer, or Pro plan, leaving is one-way

    Clay replaced its old plans in March 2026. Its legacy-plans doc says that after April 10, 2026 "any plan change forces migration to modern plans. Legacy customers cannot switch between legacy plans or return to legacy plans once they leave." If you cancel a legacy plan and come back later, you'll pay Launch or Growth pricing, and Growth is $495 a month before you get the HTTP API or CRM sync.

12. 12
    If this applies to you

    On an annual plan or an Enterprise contract

    Clay's terms say a paid subscription continues for the length of your contract and then renews automatically, and that fees are non-refundable. So canceling an annual plan stops the renewal rather than refunding the months left. Annual plans only roll over 15% of unused data credits, and only when you renew on the same plan or a bigger one. Enterprise customers have a dedicated Growth Strategist: tell them and support in writing well before the renewal date.

13. 13
    If this applies to you

    Delete the workspace or your account only if you're done for good

    Deleting is not the same as canceling. Settings → Workspace settings → Delete workspace permanently removes every table, workflow, and configuration, and only works when you are the only member and there are no pending invites. Settings → Account → Delete account needs you to be the only member or a non-admin in every workspace. Both are permanent. Clay says both also delete the Stripe customer record "to prevent unexpected charges".