How to Cancel Clay

A 12-step walkthrough.

~5 minutes Time
12 hours ago Updated
Open Clay Read the 12 steps See Clay pricing & tiers

Quick answer

Sign in at app.clay.com as a workspace admin, click your profile picture, then Settings → Plans & billing → Switch plan, and move the workspace to the Free plan. You keep your paid features until the next payment date, then the workspace drops to Free. Clay's fees are non-refundable, so do it before renewal, and switch off automatic top-ups under Settings → Usage first.

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Step-by-step instructions

1

Sign in as a workspace admin

Sign in at app.clay.com. Only workspace admins can reach billing: Clay's role docs say editors can't modify billing settings or purchase credits. If you're an editor, ask an admin to cancel or to change your role under Settings → Team. The plan belongs to the workspace rather than to you, so if you have more than one workspace, check each one.

2

Open Plans & billing

Click your profile picture in the top-right corner and select Settings, then click Plans & billing in the left sidebar. This is where the Switch plan, Update credit card, and Update email buttons live, and Clay shows your renewal timestamp in your billing details. Note that date: you have until then to cancel without paying for another cycle.

3

Click Switch plan and choose Free

Click Switch plan (one of Clay's own help pages calls the same button Change plan, so look for either), pick the Free plan, and confirm the change. Clay's FAQ says the option to cancel lives in this Billing section, and the result is the same: you keep your plan's features until the next payment due date, and then the workspace moves to the free plan.

4

Check the switch to Free went through

Reopen Settings → Plans & billing and make sure the change to Free registered. If it didn't, email support before your payment date (see the optional step below). Until that date you keep your plan's features and can spend the data credits left in your balance. After it, Clay stops billing the plan and the Free plan's limits apply: 500 actions and 100 data credits a month, and tables that run up to 200 rows.

5
If this applies to you

If Clay shows a full cancel option as well as Switch plan

Clay's docs treat a downgrade to Free and a full cancellation differently. A downgrade keeps your tables, workflows, and configurations intact. After a full cancellation the workspace goes to Free "temporarily", and long-term retention "isn't guaranteed after extended inactivity". If you see both options, pick the downgrade to Free unless you want the data gone.

6
If this applies to you

If you can't find the option, cancel by email

Clay's terms let you cancel "by emailing" support or "in your Clay account". If the plan page won't let you switch to Free, email support@clay.com from the workspace's billing address. Name the workspace, say you want the subscription canceled at the end of the current period, and keep the reply as proof.

7
If this applies to you

If you have data credits left, use or export them before the cycle ends

Once the billing cycle you have paid for ends, Clay cuts your data credit balance down to the Free plan's rollover limit, and Free only includes 100 data credits a month. Any enrichment you still want, run it before then. Then export the tables you care about to CSV: Clay says a CSV export uses no actions and no data credits. Credits earned through Clay's referral program are the exception: Clay says they aren't subject to the usual rollover rules and stay in your account until you use them.

8
If this applies to you

If you have automatic top-ups on

Go to Settings → Usage and switch off automatic top-ups. They buy data credits and charge the card on file whenever your balance falls to the threshold you picked, at a 30% premium over plan credits (50% on legacy plans). Clay caps them at $1,000 per top-up and $5,000 in any rolling 7-day window, and a table still running enrichments can set them off while your paid plan runs out.

9
If this applies to you

If you bought domains or inboxes in Clay, or use your own API keys

Sending domains and inboxes bought through Clay's Sequencer bill in data credits on their own schedule: domains yearly, email accounts monthly. Clay doesn't give partial refunds on a domain cancelled before its year is up. Review them in Campaigns → Email Accounts. Also check Settings → Connections: enrichments that run through your own OpenAI, Anthropic, or data-provider keys are billed by those providers, not by Clay, so turn off Auto-Update on tables you no longer need.

10
If this applies to you

On a legacy Starter, Explorer, or Pro plan, leaving is one-way

Clay replaced its old plans in March 2026. Its legacy-plans doc says that after April 10, 2026 "any plan change forces migration to modern plans. Legacy customers cannot switch between legacy plans or return to legacy plans once they leave." If you cancel a legacy plan and come back later, you'll pay Launch or Growth pricing, and Growth is $495 a month before you get the HTTP API or CRM sync.

11
If this applies to you

On an annual plan or an Enterprise contract

Clay's terms say a paid subscription continues for the length of your contract and then renews automatically, and that fees are non-refundable. So canceling an annual plan stops the renewal rather than refunding the months left. Annual plans only roll over 15% of unused data credits, and only when you renew on the same plan or a bigger one. Enterprise customers have a dedicated Growth Strategist: tell them and support in writing well before the renewal date.

12
If this applies to you

Delete the workspace or your account only if you're done for good

Deleting is not the same as canceling. Settings → Workspace settings → Delete workspace permanently removes every table, workflow, and configuration, and only works when you are the only member and there are no pending invites. Settings → Account → Delete account needs you to be the only member or a non-admin in every workspace. Both are permanent. Clay says both also delete the Stripe customer record "to prevent unexpected charges".

Frequently Asked Questions

Not for the plan, as long as you switch to Free before your next payment date. Clay keeps your paid features until that date and then moves the workspace to Free. Three things can still charge you. Automatic top-ups charge your card whenever your credit balance falls to the threshold you set. Sending domains and inboxes bought through Clay bill in data credits on their own yearly and monthly schedule. And an annual plan or Enterprise contract runs to the end of its term. Turn off auto top-ups in Settings → Usage before you cancel. Clay's terms say a subscription renews unless you cancel before the renewal date, so after your next payment date, check the card statement for a plan charge and the billing email set under Settings → Workspace settings for receipts. The company behind Clay is Clay Labs Inc.

Clay's terms say "Except as set forth in the Agreement, all fees are non-refundable," and its billing docs don't offer prorated refunds for a plan canceled mid-cycle. You keep what you paid for until the next payment date instead. Domains bought through Clay aren't partially refunded either. The one refund Clay does describe is in credits, not cash: when a data provider refunds Clay for invalid data, Clay returns those data credits to you. For a charge you think is wrong, email support@clay.com. EU and UK cooling-off rights cover consumers, so a workspace bought for a business usually doesn't qualify.

Your tables, workflows, and configurations stay in the workspace, but Free-plan limits apply: 500 actions and 100 data credits a month, and tables that run up to 200 rows. Actions never roll over. Leftover data credits can be used until the paid cycle ends, then the balance is cut to the Free plan's rollover limit. Clay also warns that after a full cancellation, long-term retention "isn't guaranteed after extended inactivity", so export anything important to CSV first.

Downgrading to a cheaper paid plan, Launch instead of Growth or a lower credit tier, keeps billing you at the new price. Moving the workspace to Free stops billing at the end of the cycle and keeps your data. A full cancellation also drops you to Free, but Clay says long-term retention isn't guaranteed after extended inactivity, which is why it recommends the downgrade instead. Deleting the workspace or your account is permanent and wipes every table and workflow. If Clay is too expensive rather than useless to you, a smaller plan or a lower data-credit tier may be the better move.

Clay's sign-up doesn't ask for a credit card, so a trial on its own has nothing to bill. Clay's docs say trial data credits expire when the trial ends, and only 100 of them carry over. If you added a card and upgraded to Launch or Growth during the trial, that's a paid plan: cancel it through Settings → Plans & billing → Switch plan like any other.

Yes. Your workspace stays on the Free plan, and Clay's FAQ says you can subscribe again whenever you like from the Upgrade Plan button that replaces Billing. Upgrades take effect immediately and start a new billing cycle. The catch is for legacy customers: once you leave a Starter, Explorer, or Pro plan you can't go back to it, so you'd come back on Launch or Growth pricing.
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