How to Cancel Givingli

Step-by-step instructions

1. 1

   Open Subscriptions in iPhone Settings

   Open the Settings app, tap your name at the top, then tap Subscriptions. This is the route Givingli's own Premium Guide gives, because Premium bought through the App Store is billed by Apple, not by Givingli. On a Mac, open the App Store, click your name, then Subscriptions. From any browser, sign in at account.apple.com and open Subscriptions.

2. 2

   Tap Givingli in the list

   Tap the Givingli row to open its subscription screen, which shows your plan and the date it renews. If Givingli isn't listed, Apple isn't billing you on this Apple Account. Search your email for "receipt from Apple" to find the right account, or use the optional step below if the charge on your statement comes from Givingli itself.

3. 3

   Tap Cancel Subscription, then Confirm

   Scroll down if you don't see the button. During the free trial it reads Cancel Free Trial instead. Apple asks you to confirm and shows the date your access runs to, so tap Confirm. Givingli's help centre says Premium stays active until the end of the period you paid for. One App Store reviewer says the benefits went the moment they cancelled, so send any card you've built on a Premium design first.

4. 4

   Check for the red expiration message

   Apple's own test for a finished cancellation: the Givingli screen shows an expiration message in red text and no Cancel button. Screenshot the date. No renewal charge follows it, and because Givingli doesn't refund unused time, you have nothing else to do before then.

5. 5
   If this applies to you

   If Givingli bills your card, open Payment & Subscription in the app

   A Givingli charge on your card statement, with no Apple receipt, points to Givingli's own billing. Open the app, tap Profile (bottom right), then the gear icon, then Payment & Subscription. Your card sits under Payment methods, and Givingli Premium is listed under Subscriptions with its price and renewal date. Tap Cancel Subscription at the bottom. If the button isn't there, email help@givingli.com.

   

6. 6
   If this applies to you

   Tap Confirm Cancellation on the "Are you sure?" sheet

   A sheet slides up asking "Are you sure you want to cancel your Givingli Premium subscription?" The big black Keep Subscription button backs out. Confirm Cancellation, the plain text link under it, is the one that continues.

   Heads up: The sheet says you'll "lose access to premium features immediately". Givingli's refund article says the opposite, that benefits last until the end of the billing period, and two screens later this same flow says you keep Premium until your renewal date. Treat it as pressure copy, not policy. Send any Premium-design card first in case it is true.

   

7. 7
   If this applies to you

   Pick a reason and tap Submit Feedback

   "Why are you leaving?" lists eight reasons, from Too expensive for me to Other. Submit Feedback stays greyed out until you pick one, and any reason moves you on. Upgraded by accident is on the list, but Givingli's refund article says accidental purchases aren't refunded, so choosing it won't get you money back.

   

8. 8
   If this applies to you

   Skip the 50% offer: tap I still want to cancel

   Next comes a "One-time offer" screen with half off Premium for a year and a list of what you'll lose: Premium Cards & Templates, No Fees on gifts and Cash Back Bonus. Tap I still want to cancel at the bottom. Claim 50% Off keeps you subscribed at the discounted price.

   Heads up: This screen is a retention play. "This 50% offer expires when you leave this page" is pressure copy, and the offer "renews automatically" at the full yearly price after the first year. Claim 50% Off keeps you subscribed. I still want to cancel is the way out.

   

9. 9
   If this applies to you

   Check that the row reads "Cancelled, ends on"

   Back on Payment & Subscription, the Givingli Premium row should now say "Cancelled, ends on" followed by your renewal date instead of "Renews". That date is when Premium stops, and no renewal charge follows it. Screenshot it in case a charge shows up later.

   

10. 10
    If this applies to you

    If you signed up on Android through Google Play

    Givingli has an Android app with in-app purchases on Google Play. If your receipt came from Google Play, open play.google.com/store/account/subscriptions, select Givingli, tap Cancel subscription and follow the prompts. Google says uninstalling the app doesn't cancel the subscription, and you keep what you paid for until the period ends.

11. 11
    If this applies to you

    Don't rely on removing your card or deleting your account

    Removing the card under Payment methods is not a cancellation: in captured app screens the Givingli Premium row still said "Renews" after the card was gone. Deleting the account (Profile → Settings → Edit Info → Delete Account) is permanent and wipes your profile, gift history, saved cards and card creations. Givingli asks you to finish pending gifts and use up any remaining balance first. Cancel the subscription, then decide about the account.