How to Cancel Prime Video

Step-by-step instructions

1. 1

   Sign in to amazon.com with the account that pays

   Prime Video runs on your Amazon login, so open amazon.com in a web browser and sign in with the account that's being charged. If you have more than one Amazon account (an old email address, a work login, a partner's account on the TV), make sure you're in the one that holds the membership. Amazon's help page for canceling Prime Video sends you to the website; it doesn't document a cancel option for the membership inside the Prime Video app. The iPhone app has shown its own cancel button for memberships Apple bills, which is a different case covered in the Apple steps below.

2. 2

   Open Memberships & Subscriptions

   Go to amazon.com/hz5/yourmembershipsandsubscriptions, or open the Account & Lists menu and choose Memberships & Subscriptions. The page lists your active, canceled and expired subscriptions with each one's renewal date and price, including Prime and Prime Video.

3. 3

   Select Manage Subscription next to Prime Video

   Find the Prime Video membership in the list and select Manage Subscription. If the list shows Amazon Prime and no separate Prime Video entry, you're a Prime member, and Prime Video can't be canceled on its own. See the Amazon Prime step below.

4. 4

   Click Cancel Subscription and confirm

   Amazon's help puts the cancel control under Advanced Controls, labeled Cancel Subscription. Select it and follow the prompts through to Amazon's confirmation. If the option isn't there, Amazon's membership fee page names Manage Prime Membership (amazon.com/gp/primecentral) as the place to cancel "any of your Amazon Prime memberships", and the same page lists the Prime Video membership price. Afterwards, reload Memberships & Subscriptions, check that Prime Video now shows as canceled rather than active, and keep any confirmation email. Amazon's help doesn't say in writing whether the video-only membership keeps streaming until the paid month runs out, so go by the date the confirmation shows.

5. 5
   If this applies to you

   If you're not sure which "Prime Video" charge you have

   Four different Amazon charges can look like "Prime Video", and each one cancels separately: the standalone Prime Video membership ($8.99 a month in the US), full Amazon Prime (which includes Prime Video and can't be split from it), Prime Video Ultra (the ad-free add-on), and channels such as Paramount+ or HBO Max bought inside Prime Video. If the amount on your statement isn't the membership price, it's probably Prime or an add-on rather than the membership. Memberships & Subscriptions lists every one of them with its price and renewal date, so check there before you assume which is which.

6. 6
   If this applies to you

   If you want a full refund, cancel before you watch anything

   Amazon's Prime Video terms give two routes to a full refund on a video-only membership. Cancel within 3 business days of signing up, or of a free trial converting to paid, and Amazon refunds the fee, though it may deduct the value of anything watched in that window. At any other time, you get the full fee back only if nothing included with the membership has been watched on your account since the last charge. The terms test whether content was "accessed through your account", not whether you personally watched it, so someone else streaming on your login counts. If you're canceling right after a renewal you didn't want, don't press play first.

7. 7
   If this applies to you

   If you have Amazon Prime, not just Prime Video

   Prime Video is included in Amazon Prime ($14.99 a month or $139 a year in the US), so a Prime member can't drop only the video part. Ending Prime ends Prime Video with it, and the Amazon Prime cancellation guide on this site covers that flow. If you find you're paying for Prime and a standalone Prime Video membership at the same time, cancel the standalone one: Prime already gives you the same Prime Video.

8. 8
   If this applies to you

   If you added Prime Video Ultra (no ads)

   Ultra is a separate subscription ($4.99 a month in the US) with its own cancel button. On the web, open Prime Video Settings, then Your Account (amazon.com/gp/video/settings/your-account), select Cancel Ultra and confirm. In the app on Fire TV, smart TVs, game consoles and set-top boxes, go to Settings, then Prime, then Cancel Ultra. On Android, iOS and Fire tablets, go to Settings, then Prime & Subscriptions, then Cancel Ultra. Ads come back once the current billing cycle ends.

   Heads up: Canceling only Ultra keeps the membership, with ads. If ads were your only complaint, that's the cheaper fix.

9. 9
   If this applies to you

   If you pay for channels through Prime Video

   Channels such as Paramount+, HBO Max or Apple TV bought inside Prime Video are add-on subscriptions billed on top of the membership. Go to Manage Your Subscriptions (amazon.com/myac), select Subscriptions from the top menu, find the channel, then select Unsubscribe and confirm. If Amazon offers you a self-service refund and you accept it, the channel ends immediately. Otherwise it runs to the end date on the confirmation screen, and you can reverse the cancellation until then.

   Heads up: Don't count on the membership taking its channels with it. Amazon's Prime Video cancel page says add-ons tied to your membership don't renew once the membership ends, while its Prime cancel page says channels like Paramount+ continue after Prime ends. When Amazon's own pages disagree, cancel each channel yourself.

10. 10
    If this applies to you

    If you signed up through Apple or your phone carrier

    Amazon can't cancel a subscription someone else bills. To check who bills you from an iPhone, open Settings in the Prime Video app, then Prime & Subscriptions. Under Your subscription it lists the membership, its renewal date and price, and a Payment method line. If that line says Apple in-app purchase, Apple bills you: tap Edit in the App Store, or go to iPhone Settings, then your name, then Subscriptions, and cancel Prime Video there. Amazon's help says Apple-billed Ultra and channel subscriptions must be canceled at least 24 hours before they renew, or you may be charged again. If Prime Video came with a mobile or broadband plan, Amazon says billing, subscription and cancellation questions go to that provider.

    

11. 11
    If this applies to you

    If you use the app's Cancel Subscription button, check Apple afterwards

    The same page has shown a Cancel Subscription button even for an Apple-billed membership. Tapping it opened a Cancel Prime Video prompt giving the date access would end, with Close and Cancel Prime Video buttons, and afterwards the page read Ends on, followed by that date, with a Restart subscription button. Amazon's help doesn't describe this button, and its terms say a subscription bought through a third party is canceled through that third party. So if you use it, open iPhone Settings, then your name, then Subscriptions, and make sure Prime Video shows as canceled there before the renewal date.

    Heads up: These screens date from early 2024. If the app no longer shows Cancel Subscription for your Apple-billed membership, cancel through Apple as in the step above.

    

12. 12
    If this applies to you

    If you're still charged after canceling

    Check your statement around the date the membership would have renewed. Amazon's help and forum answers point to three usual sources of a charge that survives a cancellation: Ultra or a channel billing on its own, a subscription on another Amazon account that uses your card, or a membership billed through Apple or your phone carrier (see the steps above). If the subscription isn't listed anywhere in your account, an Amazon staff member answering exactly that on the Amazon forum said the charge may come from a different Amazon account that has your card on file, and that customer service has to trace it for you. Removing your card from Amazon doesn't cancel anything: the terms let Amazon charge any payment method it has on file if the main one fails, and one Reddit user found charges kept coming on a replacement card.

    Heads up: Don't close your Amazon account to stop the charge. Amazon says a closed account can't be restored and everything accessed through it stops working on every Amazon site, including movies and shows you bought, and it won't stop a charge coming from another account, Apple or a carrier. One Reddit user closed every Amazon account they had, was still being debited, and then had no account left to contact support from.