How to Cancel Prime Video

A 11-step walkthrough.

~3 minutes Time
12 hours ago Updated
Open Prime Video Cancel Page Read the 11 steps See Prime Video pricing & tiers

Quick answer

Sign in at amazon.com → Memberships & Subscriptions, find Prime Video, select Manage Subscription, then Cancel Subscription and confirm. Prime Video Ultra (the ad-free add-on) and any channels you added through Prime Video bill separately, so cancel each of those too. If nothing has been watched on your account since the last charge, Amazon's terms give you a full refund. If you pay for full Amazon Prime instead, Prime Video comes with it and you need the Amazon Prime cancellation guide.

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Step-by-step instructions

1

Sign in to amazon.com with the account that pays

Prime Video runs on your Amazon login, so open amazon.com in a web browser and sign in with the account that's being charged. If you have more than one Amazon account (an old email address, a work login, a partner's account on the TV), make sure you're in the one that holds the membership. Amazon's help page for canceling Prime Video sends you to the website; it doesn't document a cancel option for the membership inside the Prime Video app.

2

Open Memberships & Subscriptions

Go to amazon.com/hz5/yourmembershipsandsubscriptions, or open the Account & Lists menu and choose Memberships & Subscriptions. The page lists your active, canceled and expired subscriptions with each one's renewal date and price, including Prime and Prime Video.

3

Select Manage Subscription next to Prime Video

Find the Prime Video membership in the list and select Manage Subscription. If the list shows Amazon Prime and no separate Prime Video entry, you're a Prime member, and Prime Video can't be canceled on its own. See the Amazon Prime step below.

4

Click Cancel Subscription and confirm

Amazon's help puts the cancel control under Advanced Controls, labeled Cancel Subscription. Select it and follow the prompts through to Amazon's confirmation. If the option isn't there, Amazon's membership fee page names Manage Prime Membership (amazon.com/gp/primecentral) as the place to cancel "any of your Amazon Prime memberships", and the same page lists the Prime Video membership price. Afterwards, reload Memberships & Subscriptions, check that Prime Video now shows as canceled rather than active, and keep any confirmation email. Amazon's help doesn't say in writing whether the video-only membership keeps streaming until the paid month runs out, so go by the date the confirmation shows.

5
If this applies to you

If you're not sure which "Prime Video" charge you have

Four different Amazon charges can look like "Prime Video", and each one cancels separately: the standalone Prime Video membership ($8.99 a month in the US), full Amazon Prime (which includes Prime Video and can't be split from it), Prime Video Ultra (the ad-free add-on), and channels such as Paramount+ or HBO Max bought inside Prime Video. If the amount on your statement isn't the membership price, it's probably Prime or an add-on rather than the membership. Memberships & Subscriptions lists every one of them with its price and renewal date, so check there before you assume which is which.

6
If this applies to you

If you want a full refund, cancel before you watch anything

Amazon's Prime Video terms give two routes to a full refund on a video-only membership. Cancel within 3 business days of signing up, or of a free trial converting to paid, and Amazon refunds the fee, though it may deduct the value of anything watched in that window. At any other time, you get the full fee back only if nothing included with the membership has been watched on your account since the last charge. The terms test whether content was "accessed through your account", not whether you personally watched it, so someone else streaming on your login counts. If you're canceling right after a renewal you didn't want, don't press play first.

7
If this applies to you

If you have Amazon Prime, not just Prime Video

Prime Video is included in Amazon Prime ($14.99 a month or $139 a year in the US), so a Prime member can't drop only the video part. Ending Prime ends Prime Video with it, and the Amazon Prime cancellation guide on this site covers that flow. If you find you're paying for Prime and a standalone Prime Video membership at the same time, cancel the standalone one: Prime already gives you the same Prime Video.

8
If this applies to you

If you added Prime Video Ultra (no ads)

Ultra is a separate subscription ($4.99 a month in the US) with its own cancel button. On the web, open Prime Video Settings, then Your Account (amazon.com/gp/video/settings/your-account), select Cancel Ultra and confirm. In the app on Fire TV, smart TVs, game consoles and set-top boxes, go to Settings, then Prime, then Cancel Ultra. On Android, iOS and Fire tablets, go to Settings, then Prime & Subscriptions, then Cancel Ultra. Ads come back once the current billing cycle ends.

9
If this applies to you

If you pay for channels through Prime Video

Channels such as Paramount+, HBO Max or Apple TV bought inside Prime Video are add-on subscriptions billed on top of the membership. Go to Manage Your Subscriptions (amazon.com/myac), select Subscriptions from the top menu, find the channel, then select Unsubscribe and confirm. If Amazon offers you a self-service refund and you accept it, the channel ends immediately. Otherwise it runs to the end date on the confirmation screen, and you can reverse the cancellation until then.

10
If this applies to you

If you signed up through Apple or your phone carrier

Amazon can't cancel a subscription someone else bills. If Apple bills your Prime Video subscription, cancel it on iPhone in Settings, then your name, then Subscriptions. Amazon's help says Apple-billed Ultra and channel subscriptions must be canceled at least 24 hours before they renew, or you may be charged again. If Prime Video came with a mobile or broadband plan, Amazon says billing, subscription and cancellation questions go to that provider.

11
If this applies to you

If you're still charged after canceling

Check your statement around the date the membership would have renewed. Amazon's help and forum answers point to three usual sources of a charge that survives a cancellation: Ultra or a channel billing on its own, a subscription on another Amazon account that uses your card, or a membership billed through Apple or your phone carrier (see the steps above). If the subscription isn't listed anywhere in your account, an Amazon staff member answering exactly that on the Amazon forum said the charge may come from a different Amazon account that has your card on file, and that customer service has to trace it for you. Removing your card from Amazon doesn't cancel anything: the terms let Amazon charge any payment method it has on file if the main one fails, and one Reddit user found charges kept coming on a replacement card.

Frequently Asked Questions

Not for the membership, once the cancellation is confirmed. Amazon's terms say a subscription renews automatically unless you tell Amazon before a charge that you want to cancel, so cancel before your renewal date rather than on it. If charges keep coming afterwards, the likely sources are Ultra, a channel bought through Prime Video, a subscription on another Amazon account using your card, or billing through Apple or your phone carrier. Check Memberships & Subscriptions on every Amazon account you use.

Sometimes. For a video-only membership bought directly from Amazon, the terms promise a full refund if you cancel within 3 business days of signing up or of a free trial converting to paid (Amazon may deduct the value of what you watched), or at any time if nothing included with the membership has been watched on your account since the last charge. In the UK and EU the window is 14 days from the subscription confirmation. Outside those cases, the terms promise no refund for a part-used month. Channels sometimes come with a self-service refund offer when you cancel them. If Apple or a carrier bills you, their refund policy applies instead.

They stay. Amazon sells and rents titles to customers with no membership at all, and your purchases and rentals remain in Purchases & Rentals on your Amazon account. What you lose is the catalog included with the membership. The only way to lose bought titles is to close the Amazon account itself, which Amazon says can't be undone.

Cancel with whoever bills you. Amazon's terms say a membership bought through a third party is canceled through your account with that third party, and its cancellation and refund terms apply. For Apple, that's Settings, then your name, then Subscriptions on an iPhone; Amazon's help says Apple-billed Ultra and channel subscriptions need canceling at least 24 hours before renewal. For a mobile or broadband provider, contact the provider, since Amazon says it handles those billing and cancellation questions.

Yes. Amazon's terms say trial members can choose, through Your Account, not to continue to a paid membership at the end of the trial, which means canceling the same way as above. If the trial has already turned into a paid month, you have 3 business days from that conversion to cancel for a full refund, though Amazon may deduct the value of anything watched in that time.

Prime includes Prime Video, so paying for both means paying twice for the same streaming. To keep Prime's shipping, cancel only the standalone Prime Video membership. To leave both, cancel each one. Several Reddit users report exactly this double charge, and one traced it to the two being on different email addresses, so check every Amazon account you might have used. Amazon's terms only promise the refunds described above, so ask customer service about the overlap rather than expecting it back automatically.
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