How to Cancel Coda

A 12-step walkthrough with real screenshots from the live cancel flow.

~5 minutes Time
3 weeks ago Updated
Verified Working flow

Quick answer

Sign in at coda.io (or docs.superhuman.com), open Workspace settings → Billing, click Change plan, hit Downgrade under Free, then Downgrade anyway and confirm. Canceling is a downgrade to Free — you keep paid features until the end of the current billing period.

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Step-by-step instructions

1

Remove paid Packs and features before you cancel

Canceling Coda (now Superhuman Docs) means downgrading the workspace to Free — not deleting it. After Free takes effect you get a 14-day grace period to strip paid-only items (locking, paid Packs, custom icons). If you miss that window, oversized or Pack-locked docs can go read-only and stay stuck until support helps. Also cancel any separate Pack subscriptions under Workspace settings → Packs; those do not stop when you leave Pro or Business.

2

Open Workspace settings → Billing

Sign in at coda.io or docs.superhuman.com, select the paid workspace, then open Workspace settings (gear) and the Billing tab. You should see your current plan (for example Pro), billing email, payment methods, and invoice history. Newer Superhuman Docs UI may label this Admin settings → Workspace plan under Billing — same hub.

Coda Workspace settings Billing tab showing Pro plan at $12 per month per Doc Maker, Change plan link, billing email, Visa payment method, and invoice history
3

Click Change plan

Next to your plan name, click Change plan (help docs may say Compare plans). Coda opens the Plans page with a Maker Billing explainer: you only pay for Doc Makers; Editors and Viewers stay free.

Coda Plans page with Maker Billing headline Only pay for Doc Makers, cards for Doc Makers Paid, Editors Always free, and Viewers Always free
4

Click Downgrade under Free

Scroll to the Pricing plans cards. Under Free, click the Downgrade button. Do not click Continue on your current paid plan or Upgrade on a higher tier. Enterprise is sales-led — Free is the self-serve cancel path.

Coda pricing cards for Free, Pro, Team, and Enterprise with a Downgrade button under Free and Continue under the current Pro plan
5

Click Downgrade anyway

The Are you sure? screen compares your current plan to Free and lists what you lose (docs that may become read-only, lower automation quota, Packs disabled or quota-cut). Under Yes, I'm sure, click Downgrade anyway. Contact support and View plans are exits off the cancel path.

Coda Downgrade confirmation titled Are you sure? showing Pro to Free cards, warnings about read-only docs and Packs, and a Downgrade anyway button
6

Pick a reason you are downgrading

Coda shows We're sorry to see you downgrade with reasons like cost, features, or Something else. Pick one (or type a short note under Something else). A peach warning reminds you how many docs may become read-only and that you lose Pro features after the period ends.

Coda downgrade survey titled We're sorry to see you downgrade with seven reason buttons, a warning about docs becoming read-only, and a Downgrade button
7

Click Downgrade to confirm

With a reason selected, click Downgrade. The button may briefly show Processing…. That schedules the workspace onto Free at the end of the current billing cycle — it does not wipe the workspace.

Coda downgrade survey with Something else text filled in, the read-only warning banner, and the Downgrade confirmation button
8

Verify the Free plan badge and end date

Return to the workspace home — a yellow Free plan badge should appear next to the workspace name once the downgrade is complete (or after the scheduled date). Until then, Billing should show the day paid access ends. You can reverse a pending Free downgrade with Cancel downgrade on the Workspace plan / Billing page.

Coda workspace home for JD Doe with a yellow Free plan badge next to the workspace name, sidebar Workspace settings link, and recent docs list
9
If this applies to you

If you are on a Superhuman bundle

If Change plan / Compare plans sends you to Superhuman instead of the Docs pricing cards, the workspace is linked to a Superhuman suite bundle. Docs self-serve downgrade does not apply — cancel or change the plan in the Superhuman Admin Hub (settings.superhuman.com/billing or the Subscription page help links to). That path is separate from Superhuman Mail alone.

10
If this applies to you

Cancel paid Pack subscriptions separately

Third-party or paid Packs bill on their own line. Open Workspace settings → Packs (not only Billing) and cancel each Pack subscription there. Removing a Pack from one doc does not always stop the Pack charge.

11
If this applies to you

If docs go read-only after Free starts

Use the 14-day grace to remove paid Packs and other paid-only features while you can still edit. Past the grace period, a doc can lock as View only with Upgrade to restore access — and you may need the ? help widget (or support) to unlock removal. Prefer fixing Packs before the Free date lands.

12
If this applies to you

Enterprise or Business → Pro needs support

Enterprise workspaces are not self-serve Free cancels — contact your account team or Docs support. Downgrading from Team/Business to Pro (not all the way to Free) may also prompt you to contact support instead of finishing in the UI.

Frequently Asked Questions

Once you schedule a downgrade to Free, Coda does not start a new paid cycle for that workspace after the current period ends. You keep Pro or Business features until that end date, which appears on Billing. Failed payments are different: after a 7-day payment grace, the workspace can auto-downgrade to Free.

Official Docs billing help states a no-refund policy in the Terms of Service for Pro and Team/Business. Unused time is typically applied as a prorated credit on the billing account for a future re-upgrade, not as a cash refund. EU/UK 14-day withdrawal rights may still apply depending on where and how you subscribed. For credit or invoice issues, use the ? support widget in a doc.

Downgrading keeps the workspace and its docs — it does not delete your account. After Free begins, docs that exceed Free limits or still use paid features can become read-only after a 14-day grace period. All members of that workspace are affected. Deleting a workspace is a separate admin action and requires the workspace to be emptied and already off a paid plan.

Docs workspace plans are billed on the web (card and other methods in the billing hub), not as an Apple App Store or Google Play subscription. Cancel by downgrading under Workspace settings → Billing. If a charge looks wrong while Billing already shows Free, treat it as a Docs billing/support case — or check for a separate Pack subscription — rather than an app-store cancel.

There is always a Free tier. If you never upgraded, there is nothing to cancel — you are already on Free. If you are on a paid trial or promotional paid period, use the same Downgrade to Free flow before the first paid renewal so the next cycle does not bill. Doc Maker role trials inside a paid workspace are a separate seat-approval setting, not the workspace cancel path.

Yes. From Billing / Workspace plan, upgrade back to Pro or Business (or connect a Superhuman bundle if eligible). Any prorated credit left on the billing account can apply to the next paid invoice. Docs and workspace membership remain; you may need to re-enable Packs and paid features after upgrading.
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