How to Cancel Square

A 11-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
3 weeks ago Updated
Verified Working flow
Open Square Cancel Page Read the 11 steps See Square pricing & tiers

Quick answer

Sign in at Dashboard → Pricing & subscriptions, click Manage or Unsubscribe on the plan you want to stop, then confirm with Unsubscribe. Paid features keep working until the end of the current billing cycle — this cancels Square software fees (Plus/Premium and add-ons), not payment processing itself.

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Step-by-step instructions

1

Know what you're canceling

This guide stops Square's seller software subscription (Free / Plus / Premium, or a legacy vertical plan like Appointments or Shifts) billed under Pricing & subscriptions. It does not close your Square payments account, and it does not stop per-transaction processing fees. Closing the whole Square account is a separate, harder-to-reverse action — skip it if you still need to take cards.

2

Open Pricing & subscriptions

Sign in to Square Dashboard, open Settings → Account & Settings, and click Pricing & subscriptions in the left sidebar. You can also go straight to app.squareup.com/dashboard/account/pricing.

Square Account & Settings sidebar with Pricing & subscriptions listed under Personal information and My business, while Sign in & security is open
3

Find the subscription row

On Pricing & Subscriptions, stay on the Subscriptions tab (not Domains). Each paid service or trial shows its price, trial end or next payment date, and a Manage or Unsubscribe link on the right. Cancel every row you do not want renewing — Square can list several at once.

Square Pricing & Subscriptions page listing Invoices Plus, Square Loyalty, Email Marketing, Shifts Plus, Square Online Plus, and other rows with Manage or Unsubscribe links and free-trial end dates
4

Click Manage or Unsubscribe

If the row shows Unsubscribe, click it. If it shows Manage, click Manage to open the Manage subscription modal with your current plan, any cheaper tier, and the cancel controls at the bottom.

Square Manage subscription modal for Shifts Plus showing Current free trial, a Shifts Free alternative, a Pause subscription link, and a red Unsubscribe button with access-until-billing-cycle copy
5

Skip Pause and plan switches

The Manage modal may offer Pause subscription or a lower tier (for example Free). Those are not the same as canceling: Pause removes paid features at period end and then auto-resumes; switching tiers still leaves you on a plan. Scroll to the Unsubscribe section and click the red Unsubscribe button.

6

Confirm Unsubscribe

Square opens an Unsubscribe from [plan] modal that repeats you keep advanced features until the end of the billing cycle and can resubscribe later. Click the blue Unsubscribe button in the top right. The feedback box is optional — leave it blank if you want.

Square Unsubscribe from Shifts Plus confirmation modal with billing-cycle access notice, optional What could we do to make this service work for you feedback field, and blue Unsubscribe button
7
If this applies to you

Add feedback only if you want

If you type a note under “What could we do to make this service work for you?”, it does not change the cancel outcome. Click Unsubscribe either way.

Unsubscribe confirmation modal with feedback filled in reading Good experience, I just don't necessarily need it right now, and the blue Unsubscribe button still available
8

Verify Subscriptions Updated

You should see a Subscriptions Updated dialog that says you canceled the plan and that canceled features downgrade at the end of the current billing cycle. Click Done, then scan the Subscriptions list again so no other paid row is still set to renew.

Square Subscriptions Updated modal stating You canceled Shifts Plus, with copy that canceled features downgrade at the end of the current billing cycle and a blue Done button
9
If this applies to you

Multiple locations or leftover add-ons

Unified Free / Plus / Premium pricing is billed per location per month. If you have more than one location — or leftover add-ons from before the plan unification — repeat Manage / Unsubscribe on each row you want stopped. Leaving one active row still bills.

10
If this applies to you

Keep taking payments on Free

After paid software ends, you can stay on Square Free with no monthly software fee and keep processing payments (you still pay the Free processing rates when a sale goes through). Only close or deactivate the Square account if you are done with Square entirely.

11
If this applies to you

If the row is missing or you need a cash refund

Self-serve cancel keeps access through the paid period and does not automatically refund unused time. If you cannot find the subscription under Pricing & subscriptions — common with some annual Square Online charges — or you need Support to review a refund, contact Square Support (community Champions cite 855-700-6000). EU/UK 14-day withdrawal may also apply to new subscriptions depending on your situation.

Frequently Asked Questions

Not for the next cycle of that software plan, once Unsubscribe is confirmed. Square keeps the paid features until the end of the current billing cycle, then downgrades them — the confirmation modal states this explicitly. Any other subscription rows you leave active still renew, and processing fees still apply whenever you take a payment.

The Dashboard cancel flow is built around access until period end, not an automatic prorated cash refund. Square's public pricing copy emphasizes cancel-or-switch anytime and free trials on Plus/Premium; cash refunds for annual or accidental charges usually go through Square Support. EU and UK users may have a 14-day right of withdrawal on a new subscription under consumer law — that is a legal path, not a guaranteed self-serve button.

Unsubscribing from a software plan does not delete your Square account, item catalog, customer directory, or past transactions. You lose the paid-plan features when the billing cycle ends and drop to whatever Free (or lower-tier) tools remain. Payment processing continues on Free unless you separately close the account or get deactivated for risk/compliance reasons.

No. Canceling Plus, Premium, or an add-on stops that software subscription fee. Processing rates (percentage + cents per transaction) are separate and still apply when you take a payment on Free. Closing the Square account is different from unsubscribing — only do that if you want to leave Square entirely.

Yes. Plus and Premium each advertise a 30-day free trial, and legacy vertical trials appear the same way on Pricing & subscriptions with a trial end date. Use Manage → Unsubscribe (or Unsubscribe directly) before that date so the trial does not convert to a paid renewal. The confirm screen still talks about the end of the billing cycle for feature access.

Yes. On Pricing & subscriptions, open Manage next to the ended plan and choose Reactivate Subscription (Square's help center documents this path). You can also switch tiers with Change plan / Manage. Your catalog and transaction history stay on the account unless you closed it.
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