How to Cancel Zapier

A 11-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
3 weeks ago Updated
Verified Working flow
Open Zapier Cancel Page Read the 11 steps See Zapier pricing & tiers

Quick answer

Sign in at zapier.com/app/settings/billing, click Change plan, select Free, then Downgrade → skip the survey → confirm Downgrade plan. There is no separate Cancel button. You keep paid features until the end of the billing cycle — Zapier does not refund partial periods.

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Step-by-step instructions

1

Open Billing and usage

Sign in and go to zapier.com/app/settings/billing (Settings → Billing and usage). The Subscription tab shows your current plan, included tasks, and any pay-per-task usage. Canceling a paid Zapier plan means selecting Free — Zapier does not show a separate Cancel button.

Zapier Billing and usage Subscription page showing a Professional plan with included tasks progress and a Change plan button
2

Click Change plan

On the Your plan card, click Change plan. That opens the Select your plan and task tier screen with Free, Professional, and Team cards plus a subscription summary on the right.

3

Select Free and click Downgrade

Click the Free plan card so it highlights, then click the purple Downgrade button in the Your new subscription sidebar. The sidebar should show Free with 100 tasks and a $0 total before you continue.

Zapier Select your plan screen with Free highlighted at $0, Professional and Team cards visible, and a purple Downgrade button showing yearly total $0
4

Skip the downgrade survey

Zapier shows Downgrade to Free with Why are you changing plans? Eight optional reasons range from "I only needed Zapier temporarily" to "I'm downgrading for another reason." Click Skip survey to continue without answering, or pick a reason if you want.

Zapier Downgrade to Free survey listing eight change reasons with Cancel downgrade and Skip survey buttons
5
If this applies to you

Add optional feedback if you picked a reason

If you chose a reason, Zapier asks Tell us more about your situation and Any other feedback for us? Both fields are optional. Click Share feedback and continue — or use Cancel downgrade only if you want to keep the paid plan.

Zapier survey follow-up with I only needed Zapier temporarily selected, a short situation note filled in, and Share feedback and continue next to Cancel downgrade
6

Review changes and confirm Downgrade plan

The Review plan changes page states the exact date your plan becomes Free and that you keep current features until then. It also warns that pay-per-task overages in this final cycle can still bill, and lists paid features you will lose (including Multi-step Zaps and Premium apps). Click Downgrade plan to finish.

Zapier Review plan changes screen stating Free starts at end of billing cycle, pay-per-task warning, premium features list, and Downgrade plan button
7

Verify the Pending downgrade banner

Billing and usage should show a green confirmation that your paid subscription is canceled, plus a Pending downgrade box with the Free switch date. You can keep using paid features until that date. If you change your mind before then, click Cancel downgrade on this page.

Zapier Billing page after cancel with green Your Professional plan subscription is canceled banner, Pending downgrade to Free date, and Cancel downgrade button
8
If this applies to you

Cancel add-ons separately

Downgrading Platform Zaps to Free does not cancel Zapier Agents, Chatbots, or other add-ons. On Billing and usage, click Manage next to each paid add-on, select that add-on's Free plan, and confirm. Otherwise those line items keep renewing on their own.

9
If this applies to you

Prepare multi-step Zaps before Free starts

When Free takes effect, Zapier turns off workflows with more than one action step and holds runs that use premium apps. Before the Pending downgrade date, export or rebuild critical automations, or move them to another tool, so nothing silent-fails on the switch day.

10
If this applies to you

Team or Enterprise: shared connections disconnect

Only an account owner/admin can downgrade a multi-user plan. Moving from Team or Enterprise to Free disconnects shared app connections and drops team-only features (shared workspaces, app access policies). Members who need the Zaps should copy assets to their own accounts first.

11
If this applies to you

If you are on a trial that requires a card

New-user 14-day trials often need no payment method and drop to Free automatically. A 7-day re-trial that collected a card auto-upgrades to paid unless you downgrade to Free (or set Trial settings to Downgrade to the Free plan) before it ends. To remove a saved card after canceling, contact Zapier Support — self-serve removal is not always available.

Frequently Asked Questions

No new plan charges after a successful Free downgrade. You keep paid features until the end of the current billing cycle — the Pending downgrade date on Billing and usage. You may still see pay-per-task charges for extra tasks used in that final cycle. If charges continue after that date, confirm the green cancel banner appeared, cancel any add-ons, and check you canceled the correct account if you have more than one.

Zapier's published policy is that all sales are final — monthly and annual plans, renewals, upgrades, and add-ons are non-refundable once charged. Canceling mid-cycle keeps access until the period ends; it does not return unused time as cash. EU and UK consumers may still have a 14-day right of withdrawal under local law. Outside that, Support generally points people to the no-refund policy; some users escalate with their card issuer or PayPal.

Your account stays active on Free. Existing data is kept, but Free limits apply: multi-step Zaps turn off, premium apps become unavailable, and runs that need those features are held. Tables and Interfaces may lose paid-only capabilities. You can rebuild two-step Zaps within the Free task quota (100 tasks/mo) or upgrade again later — Zap history and assets remain on the account.

Zapier Platform subscriptions are billed on the web through Zapier's Billing and usage page, not through the Apple App Store or Google Play. Use the Free downgrade flow above. If a charge appears under a different descriptor, open the invoice on Billing and usage and contact Zapier Support with the receipt — do not look for an in-app Cancel on a mobile store subscription for the main Platform plan.

Yes. For a 14-day new-user trial with no card on file, you usually do nothing — the account moves to Free when the trial ends. If you added a card or started a 7-day re-trial, downgrade to Free (same Change plan → Free → Downgrade flow) or set Trial settings to Downgrade to the Free plan before the trial ends, or Zapier will charge and treat that charge as final under the refund policy.

Yes. Before the Pending downgrade date, Cancel downgrade restores the paid plan. After Free is active, open Billing and usage, Change plan, pick Professional or Team and a task tier, and checkout. Your Zaps and history stay on the account; multi-step workflows that were turned off need to be turned back on after you upgrade.
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