How to Cancel CVS ExtraCare Plus

A 11-step walkthrough with real screenshots from the live cancel flow.

~5 minutes Time
3 weeks ago Updated
Verified Working flow
Open CVS ExtraCare Plus Cancel Page Read the 11 steps See CVS ExtraCare Plus pricing & tiers

Quick answer

Sign in at cvs.com/extracare/plus/cancel-start (or open Manage membership in the CVS app and tap Cancel ExtraCare Plus membership), finish the SMS and date-of-birth checks, then wait for Processing request. You keep Plus benefits until the end of the current cycle — CVS does not refund fees after a charge posts, and you cannot cancel in store. Cancel at least three days before renewal.

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Step-by-step instructions

1

Spend your $10 bonus before you leave

ExtraCare Plus loads a monthly $10 bonus reward to your ExtraCare account (use-it-or-lose-it; it expires at the end of the benefit month). Before you cancel, check Account for any available balance and redeem it in the app or at CVS.com — canceling stops future renewals, but an unused bonus still expires on its stated date.

Logged-in CVS.com mobile homepage showing the extracare+ banner, a Rewards card with $10.00 Total available, and a Shop now button
2

Open Manage membership

In the CVS Pharmacy app, open ExtraCare / membership settings until you reach Manage membership. You should see your plan (Monthly membership at $5 a month, or annual), payment method, and a Want to cancel your ExtraCare Plus membership? card. On the web, start at cvs.com/extracare/plus/cancel-start — CVS may route you through a login that still mentions the old CarePass path (`/carepass/cancelSubscription`).

CVS app Manage membership screen showing Monthly membership at $5 a month, a Switch to annual plan button, payment method Visa ending in 4211, and a blue Cancel ExtraCare Plus membership link under Want to cancel your ExtraCare Plus membership?
3

Tap Cancel ExtraCare Plus membership

Skip Switch to annual plan — that is an upsell to the $48/year plan, not cancellation. Tap the blue Cancel ExtraCare Plus membership link. If the app opens a browser sheet, stay signed into the same CVS.com account that holds the membership.

4

Sign in to your CVS.com account

If you are not already authenticated, CVS shows the Account sign-in screen. Tap Sign in (or Create an account only if you somehow enrolled without a CVS.com login — you still need the account linked to ExtraCare to finish cancel).

CVS.com mobile Account page with Sign in to your account, a red Sign in button, a Create an account button, and Track an order / Weekly ad links
5

Send the SMS passcode

CVS asks Just need to confirm it's you and offers to text a code to the phone number on file. Tap Send passcode. The code expires 30 minutes after it is sent.

CVS identity screen titled Just need to confirm it's you with We'll text a code to a masked phone number ending 1968 and a dark blue Send passcode button
6

Enter the passcode

On Enter the passcode we sent to…, type the code from the text message and tap Confirm passcode. Use Resend passcode only if the first message never arrives.

CVS passcode entry screen with Enter passcode field, Confirm passcode primary button, and Resend passcode secondary button for a masked number ending 1968
7

Verify your date of birth

Next, CVS shows Enter date of birth — “If you’re helping someone else, enter their date of birth.” Fill Month / Day / Year for the ExtraCare account holder and tap Verify date of birth.

CVS Enter date of birth card with Month 09, Day 01, Year 1995 filled in, Show date of birth checked, and a Verify date of birth button
8

Wait for Processing request — then confirm the end date

You should see Processing request / This may take a little time. Do not close the tab. When it finishes, note the date Plus benefits end (you keep delivery, 20% off CVS Health® brand, the Pharmacist Helpline, and similar perks until that cycle ends). CVS will not refund a fee that already posted.

CVS.com loading screen with a blue spinner, Processing request headline, and This may take a little time subtext
9
If this applies to you

If the site loops, call 1-800-746-7287

Phone cancel is an official path: 1-800-SHOP-CVS (1-800-746-7287), TTY 711 — Monday–Friday 9 AM–10 PM ET, Saturday–Sunday 10 AM–6 PM ET (except major holidays). Ask them to cancel ExtraCare Plus, confirm the last benefit date, and that no further renewals will charge. Keep the call reference until that statement clears.

10
If this applies to you

Saw “CarePass” on a statement or URL? Same membership

ExtraCare Plus is the current name for what CVS previously marketed as CarePass. Cancel links still use `/carepass/cancelSubscription`, and older packaging or bank descriptors may still say CarePass. Cancel through the ExtraCare Plus / CarePass membership tools — not by deleting the app or ignoring the charge.

11
If this applies to you

Signed up at the register without agreeing? Cancel immediately

If a pin-pad enrollment added ExtraCare Plus without a clear yes from you, run the online cancel flow the same day (or call 1-800-746-7287). Official policy still says no refunds after a recurring charge processes and no in-store refunds — so speed matters before the next renewal, and billing disputes with CVS or your bank are case-by-case after a charge posts.

Frequently Asked Questions

Not for a new renewal period if the cancel completed in time. CVS’s terms say membership automatically renews unless you cancel at least three days before the renewal date; the overview FAQ also says you can cancel online anytime or call no later than three days before renewal. After you cancel, you keep Plus benefits until the end of the current benefit cycle — then billing should stop. Watch the payment card on file around the old renewal date.

CVS’s published FAQ and ExtraCare Plus terms say there are no refunds for monthly or annual membership fees after the recurring charge is processed, and no refunds for cancelation during the initial month of membership. Canceling is not a prorated cash-back. ExtraCare Plus memberships also cannot be canceled or refunded in store. ExtraCare Plus is a US retail membership; there is no documented EU/UK 14-day withdrawal path on CVS’s ExtraCare Plus terms.

Paid ExtraCare Plus perks (free same-day delivery / shipping on qualifying $10+ orders, free Rx delivery where available, 20% off eligible CVS Health® brand items, 24/7 Pharmacist Helpline, and the monthly $10 bonus reward) continue until the end of your benefit cycle, then stop. Free ExtraCare® loyalty rewards and your ExtraCare card stay — canceling Plus is not the same as closing free ExtraCare. Use any remaining $10 bonus before it expires; unused remainder is not refunded as cash.

You almost certainly did not — ExtraCare Plus bills a credit or debit card on your CVS ExtraCare / CVS.com account, not an App Store or Google Play subscription. There is nothing to cancel under iPhone Settings → Subscriptions or Google Play → Subscriptions for ExtraCare Plus. Use cvs.com/extracare/plus/cancel-start, the app’s Cancel ExtraCare Plus membership link, or call 1-800-746-7287.

Yes — and you should before the promo ends. CVS has offered a first-month-free promo for new monthly enrollments in store (not always online), and terms say a discounted trial converts to full price unless you cancel no later than three days before the trial expires. The cancel flow is the same as a paid cancel. Once a regular recurring charge posts, CVS’s stated policy is no refund.

Yes. After Plus ends (or once CVS lets your account enroll again), upgrade from ExtraCare on cvs.com/extracare/overview or in store. Standard consumer pricing is $5/month or $48/year plus tax. Free ExtraCare should still be on the same card/account, so you are re-adding the paid tier rather than starting loyalty from scratch. Sponsored / employer ExtraCare Plus plans follow your sponsor’s eligibility rules instead of the consumer fee.
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