How to Cancel Deliveroo Plus

A 10-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
3 weeks ago Updated
Verified Working flow
Open Deliveroo Plus Cancel Page Read the 10 steps See Deliveroo Plus pricing & tiers

Quick answer

In the Deliveroo app, open Account → Deliveroo Plus, tap Cancel your subscription, then Continue to cancel (and Cancel free trial if you're still on a trial). The same path works on the website under Account. Cancel before your next billing date to stop the next charge — paid members keep Plus until the period ends; trial cancels end benefits immediately.

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Step-by-step instructions

1

Open Account in the Deliveroo app

Tap the person icon to open Account. Look for Deliveroo Plus in the menu — that's the subscription hub. If you also see "Get Plus Silver with Amazon Prime," that's a separate partner offer, not your paid Gold cancel path.

Deliveroo iOS Account menu showing Orders, Manage account, Deliveroo Plus with Upgrade now subtitle, Rewards, Payment methods, and Get Plus Silver with Amazon Prime free with Amazon Prime account
2

Tap Deliveroo Plus and check your next payment

Open Deliveroo Plus to reach your subscription page. You'll see your plan (for example Gold), trial or billing dates, payment method, and — at the bottom — Cancel your subscription. Note the next payment date before you continue.

Deliveroo Plus subscription screen showing Gold plan at £4.99 per month, 30 day free trial ends 17 Jul 2026, Next payment on 18 Jul 2026, Visa payment method, Manage payment methods, and Cancel your subscription row
3

Tap Cancel your subscription

Tap Cancel your subscription on the subscription page. Deliveroo opens a retention screen that compares your Plus perks with what you lose after cancelling.

4

Skip the perks comparison — tap Continue to cancel

The screen is headed "You'll lose these Plus Gold perks" with a table of free delivery and fee savings. The large teal button says Keep my subscription. Tap the red Continue to cancel link underneath it to proceed.

Deliveroo You'll lose these Plus Gold perks retention screen comparing free restaurant delivery, free shop delivery, service fee savings, and exclusive offers before and after cancelling, with a teal Keep my subscription button and red Continue to cancel link
5

Confirm Cancel free trial (or finish the cancel confirm)

On a free trial, Deliveroo shows "End free trial now" and warns that remaining trial days stop immediately if you cancel. Tap Cancel free trial — not Continue free trial. On a paid plan, confirm the cancel prompt instead; you keep Plus until the current billing period ends.

Deliveroo End free trial now screen stating you still have 30 days of free delivery left, with a teal Continue free trial button and an outlined Cancel free trial button below
6

Verify Your Plus subscription has been cancelled

A confirmation modal should read "Your Plus subscription has been cancelled." Tap Continue. Then reopen Account → Deliveroo Plus and confirm the next payment is gone (or that the status shows cancelled). If the UI only offered Switch plans and never cancelled, use Customer Care — see the optional step below.

Deliveroo Plus confirmation modal with purple header stating Your Plus subscription has been cancelled and We hope you come back soon, with a teal Continue button
7
If this applies to you

Cancel on the website if you prefer

Deliveroo's FAQ documents the same flow on web: Account → Deliveroo Plus → cancel. Sign in at deliveroo.co.uk, open Account, then Deliveroo Plus, and cancel before your billing date. Use this if the app menu is missing or the cancel control fails to load.

8
If this applies to you

Check Amazon Prime / Plus Silver before you panic

If you claimed free Plus Silver with Amazon Prime, you are not on paid Gold. Ending that offer is tied to the Prime partnership (and keeping Prime active), not the Gold cancel button. If you switched from paid Gold into the Prime Silver offer, Deliveroo's FAQ says you are switched back to your original Plus plan when the free year ends — cancel Gold after that switch-back if you do not want to keep paying.

9
If this applies to you

If you are on an annual plan

You can still cancel anytime so renewal stops. Annual members cannot switch to a monthly plan before the annual period ends. After cooling-off, cancelling mid-year does not refund unused months — you keep Plus until the annual period finishes.

10
If this applies to you

If Cancel is missing or only offers Switch plans

Contact Deliveroo Customer Care at deliveroo.co.uk/contact/ or email customersupport@deliveroo.co.uk with a clear request to cancel Deliveroo Plus. Within the cooling-off window (14 days from signup, or until a free trial ends), ask for the full refund Deliveroo's Plus terms describe. As a last resort, remove or block the card Deliveroo retries on failed Plus payments.

Frequently Asked Questions

Not for a new billing cycle, as long as you cancel before the end of your current period. Deliveroo's FAQ says you must cancel before that date to avoid the next charge. On a paid plan you keep Plus benefits until the period ends. On a free trial, canceling ends benefits immediately and stops the conversion to paid.

Deliveroo offers a full refund during the cooling-off period: within 14 days of initial signup, or until a free trial expires — whichever applies under their Plus terms. After that window, FAQ and terms say you will not get a change-of-mind refund; you keep access until the paid period ends instead. EU/UK consumer rights still apply where they give you stronger protection. Contact Customer Care (or customersupport@deliveroo.co.uk) to claim a cooling-off refund.

Your Deliveroo account stays open. You can still place orders — you just lose Plus perks like free delivery fees on eligible orders and the service-fee benefit. Order history, addresses, vouchers, and payment methods remain. Canceling Plus is not the same as deleting your account.

Deliveroo Plus is billed through your Deliveroo payment methods, even when the card entry is Apple Pay. Cancel in the app or website under Account → Deliveroo Plus. If there is no Deliveroo entry under Apple Settings → Subscriptions, App Store cancel will not stop Plus. If the in-app cancel control is missing, use deliveroo.co.uk/contact/ or email customersupport@deliveroo.co.uk.

Yes — use the same Account → Deliveroo Plus → Cancel your subscription flow. Confirm with Cancel free trial when you see End free trial now. Remaining trial days stop immediately. If you do nothing, the FAQ says the trial converts to a paid Plus plan automatically.

Yes. Sign up again from deliveroo.co.uk/plus or Account → Deliveroo Plus. Returning accounts may not get another free trial — Deliveroo reserves that for new or selected former members. Pricing and available tiers still depend on your country.
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