How to Cancel Dropbox
A 8-step walkthrough from the live cancel flow.
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Step-by-step instructions
Go to dropbox.com/account/plan and sign in
Click "Cancel plan" or "Downgrade" next to your current plan
Work through 3-5 retention screens (discounts, plan changes, storage warnings) - decline all to proceed
Select a reason for canceling and click "Confirm change" to downgrade to Basic (free, 2GB)
Files are NOT immediately deleted - account becomes read-only if over 2GB (can download/delete but not upload)
After an extended period over the limit, Dropbox may remove files - download everything important before canceling
Dropbox generally does not offer refunds for partially used periods - some users report success contacting support directly
If billed through Apple or Google, cancel through those platforms instead
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