How to Cancel Emergent

Step-by-step instructions

1. 1

   Spend leftover credits and export your apps first

   Canceling does not cut you off today. You keep the paid plan and remaining subscription credits until the billing date already on Plans & Invoices. Those monthly credits then expire. Top-up credits stay on the account. Help also says to save the repo to GitHub (Standard or Pro) and download anything you cannot rebuild. Each live deployment costs 50 credits per month and only stays up while the account still has 50 credits — even after you cancel.

   Heads up: If a production app is still on Emergent hosting, export the code and plan a new host before the paid period ends. A leftover top-up pool can keep a deployment alive; an empty balance will not.

2. 2

   Open Plans & Invoices

   Go to app.emergent.sh and sign in. Click your profile, then Account Settings. In the left sidebar, open Plans & Invoices. You will see the current plan (Free, Standard, or Pro), the next billing amount and date, and a Transactions list. Official help still says "Manage Plan" for this page — same place.

   Heads up: Switch to Annual 58% off is an upsell, not cancel. The standing yearly prices on emergent.sh/pricing are $17/month billed yearly for Standard ($204) and $167/month billed yearly for Pro ($2,004). Leave the toggle alone unless you actually want a year up front.

   

3. 3

   Click Manage Plan, then Cancel Subscription

   Click Manage Plan. The Manage your plan screen compares Standard and Pro and may flash a Limited offer to switch to annual. Scroll to the bottom-right and click Cancel Subscription. Help-center copy still says Cancel Plan — the live label is Cancel Subscription.

   Heads up: The Upgrade buttons and the 58% annual banner are stay-subscribed paths. The dollar figures on this overlay can be steeper than the public pricing page. Ignore them if you came here to stop the bill.

   

4. 4

   Pick a cancellation reason

   A What changed? dialog asks why you are leaving. Options include not wanting a monthly subscription, finishing a project, cost, credits running out too fast, and Other reason. Select one so Continue enables. Keep current plan takes you back to the paid plan.

   

5. 5

   Skip "Here's 50 bonus credits on us"

   Emergent then offers 50 bonus credits that "never expire" and stack on top of the monthly pool. The stay button is Claim 50 Credits. Click No thanks, cancel.

   Heads up: Claim 50 Credits is a retention play. It keeps the subscription running. If you want the charges to stop, take No thanks, cancel.

   

6. 6

   Click Confirm Cancellation

   The next dialog, Help us learn from your experience, has an optional comment box. You can leave it blank. Click the red Confirm Cancellation button. Keep current plan is the other stay path.

   

7. 7

   Skip the last Special Offer

   A darker Special Offer can repeat the same 50 bonus credits pitch after you confirm. Click No thanks. Claiming the credits here is still a stay path, not a receipt.

   

8. 8

   Check Plans & Invoices for the end date

   Open Plans & Invoices again. The next-billing line should be gone or marked canceled, and you keep paid features through the date you already paid for. Emergent does not email a separate refund. If the Standard or Pro card still shows a future charge, the cancel did not land — try the Stripe path below or email support@emergent.sh from the address on the account.

9. 9
   If this applies to you

   If Cancel Subscription is missing, use the Stripe billing portal

   An older help FAQ still lists Credits → Manage Subscription → Cancel Billing (via Stripe). That opens Stripe's customer portal instead of the in-app funnel. Cancel the Emergent Labs subscription there if the Account Settings button is gone or the modal errors. Individual plans are billed through Stripe on the web — a card on file is not an App Store or Google Play subscription, so iPhone Settings → Subscriptions will not list Emergent.

10. 10
    If this applies to you

    Do not delete the account unless you want the apps gone

    Account deletion also stops future charges, but it is not the same as cancel. Help says everything is wiped 45 days after you confirm — projects, deployments, unused subscription credits, and unused top-up credits — even if an annual plan still has months left. You can revoke deletion inside those 45 days; the subscription stays canceled until you resume it separately. Cancel first if you only want the bill to stop and the repos to stay.

11. 11
    If this applies to you

    Enterprise or Business: this flow will not stop the invoice

    The public Individual catalog is Free, Standard, and Pro. Business and Enterprise are custom, sales-led plans. They do not use Cancel Subscription on Plans & Invoices. Ask your workspace admin or email support@emergent.sh. A leftover "Team" SKU still appears in older help copy; it is not priced on the Individual tab, so do not expect this web funnel to cancel it.