How to Cancel QUITTR

Step-by-step instructions

1. 1

   Confirm which platform bills you

   Search email for a receipt from Apple, a Google Play order, or a Stripe / QUITTR charge. Apple IAP cancels in Settings → Subscriptions (or the App Store subscriptions page). Google Play cancels in Play subscriptions. Stripe / web cancels through the portal link in the confirmation email — QUITTR's own cancel and sub-terms pages were returning errors on 2026-09-17, so the email link is the reliable web path. "Paid via Apple Pay" on the in-app Subscription screen is a payment-method label, not proof of IAP.

   Heads up: Lifetime is a one-time in-app purchase. If that is all you bought, there is no auto-renew to turn off — skip to the Lifetime optional step. Unlimited monthly and annual are the plans that renew.

2. 2

   Open Settings in the QUITTR app

   Open QUITTR and go to Settings. The list includes Profile, Notifications, Support, Earn, and Manage Subscription. Tap Manage Subscription. This screen does not stop Apple billing by itself.

   

3. 3

   Tap Unsubscribe Account — skip Upgrade to Lifetime

   The Subscription screen shows your current plan and two rows: Upgrade to Lifetime ("Enjoy QUITTR forever without a subscription") and Unsubscribe Account ("Cancel your QUITTR subscription"). Tap Unsubscribe Account. Upgrade to Lifetime is a buy, not a cancel.

   Heads up: Upgrade to Lifetime is the save / upsell on this page. US App Store Lifetime is a $49.99 one-time SKU; the in-app "was $450" strikethrough seen in reviews is a decoy anchor, not the billed price.

   

4. 4

   Skip or fill the Unsubscribe survey

   QUITTR opens an Unsubscribe form: a feedback box, Monthly / Yearly plan toggles, and Confirm and Unsubscribe. Filling it is optional. The copy under the form says useful feedback "may get a full refund from our team" — that is not a published refund window. Tap Confirm and Unsubscribe when you are ready.

   Heads up: QUITTR's indexed subscription terms say store refunds are handled by Apple or Google, not by the app. Do not wait on this form for a guaranteed refund.

   

5. 5

   Add a reason if you want (optional)

   If you typed feedback and selected Monthly or Yearly, Confirm and Unsubscribe turns solid. You can send the note or go back and leave the box blank — the next screens are the same either way.

   

6. 6

   Skip the addiction-guilt dialog

   A sheet asks "Are you sure you want to continue giving power to your addiction?" The red choice is I'm giving up on myself. The blue choice is I'll keep trying. Tap the red line if you still want out. I'll keep trying aborts and leaves auto-renew on.

   Heads up: This is a retention play dressed as a recovery pep talk. Canceling a bill is not "giving up." The red label is the continue-to-cancel control.

   

7. 7

   Tap Cancel Subscription on the second dialog

   The next sheet asks "Are you sure you want to cancel your subscription?" with Cancel Subscription in red and Keep in blue. Tap Cancel Subscription. Keep is the default that stays subscribed.

   

8. 8

   Finish Cancel Subscription in Apple Settings

   For an App Store plan, the in-app taps are not the last word. Open the iPhone Settings app → your name → Subscriptions → QUITTR → Cancel Subscription (scroll if you do not see it). On a computer signed into the same Apple Account, use apps.apple.com/account/subscriptions. Apple's help page: if there is no Cancel button, or you see an expiration date in red, it is already canceled. Screenshot that end date — premium stays until then; the next renewal should stop. Cancel at least 24 hours before the period ends.

   Heads up: The captured Subscription screen still showed the same Monthly plan after the in-app dialogs. Apple Settings (or a receipt from Apple) is the source of truth for whether auto-renew is off.

9. 9
   If this applies to you

   Skip the in-app maze: cancel from Apple Settings directly

   You do not need the QUITTR app to stop an App Store renewal. Settings → your name → Subscriptions → QUITTR → Cancel Subscription, or apps.apple.com/account/subscriptions. Official steps: support.apple.com/en-us/118428. If QUITTR is missing, search email for "receipt from Apple" and sign in with the Apple Account on that receipt — a family member's purchase can only be canceled by that Apple Account.

10. 10
    If this applies to you

    If you signed up through Google Play

    Open the Play Store → profile → Payments & subscriptions → Subscriptions → QUITTR → Cancel subscription. On a computer: play.google.com/store/account/subscriptions. Uninstalling QUITTR does not cancel Play billing. You keep the paid period; Play refunds (if any) go through Google, not the QUITTR app.

11. 11
    If this applies to you

    Lifetime purchase: there is no auto-renew to cancel

    Lifetime ($49.99 on the US App Store, also labelled Get Lifetime Access) is a one-time IAP. It does not renew. If you already paid Lifetime and still see a paywall, use Restore purchases if the app offers it, then email support@quittrapp.com with the Apple receipt — do not buy Unlimited monthly on top "to keep the app open." Refunds for a Lifetime IAP still go through reportaproblem.apple.com, not the Unsubscribe form.

12. 12
    If this applies to you

    Do not delete the app or account to stop the bill

    QUITTR's subscription terms say deleting the app or the account does not cancel the subscription. Uninstalling is the same on Google Play. Cancel on Apple, Play, or Stripe first. Only delete the account if you want the recovery log gone — indexed terms say progress data stays unless you delete the account, and premium features drop when the paid period ends.