How to Cancel Shopee

A 11-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
4 days ago Updated
Verified Working flow
Open Shopee Cancel Page Read the 11 steps See Shopee pricing & tiers

Quick answer

In the Shopee app, open Digital Products (official help: Pulsa, Tagihan & Hiburan), tap My Subscription / Langganan Pembayaran, open the bill, tap Hapus, confirm Yes, pick a reason, then enter your ShopeePay PIN. That deletes the auto-pay — Shopee does not charge a membership fee for this feature. Written steps: help.shopee.co.id article 72381.

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Step-by-step instructions

1

Open Digital Products

Open the Shopee app and go to Digital Products. Official Indonesian help names the same hub Pulsa, Tagihan & Hiburan. At the top is My Subscription with the line "Set it once, pay with ease!" — that is Langganan Pembayaran, the bill auto-pay feature, not ShopeeVIP.

Shopee Digital Products screen with a My Subscription row reading Set it once, pay with ease!, a search chip for Freedom Internet 7GB / 30 Hari, and grids for Top Up, Billings, and Government Services
2

Open My Subscription

Tap My Subscription. Current Subscription lists each auto-pay: product name, number, frequency, and an Active badge. Official path: Pulsa, Tagihan & Hiburan → Langganan Pembayaran. If the list is already empty, there is nothing here to delete.

My Subscription list showing an Active IM3 Freedom Internet 5G 6GB / 1 Hari row billed monthly on the 1st, plus an orange Add a New Subscription button
3

Open the bill you want to stop

Tap the row. Edit Subscription shows the product, ShopeePay as the payment method, the cadence, and Next Payment Date. That date is the next auto-debit of the operator or utility bill — not a Shopee membership renewal.

Edit Subscription for a Data Plan: IM3 Freedom Internet 5G 6GB / 1 Hari, payment method ShopeePay, frequency Monthly (1st of every month), Next Payment Date 01 November 2025, and a trash icon in the header
4

Tap Hapus, then Yes

Tap the trash icon (official help: Hapus). A dialog asks "Cancel this Subscription?" and says that deleting it means Shopee will not automatically pay this bill. Tap Yes. Cancel backs out and leaves auto-pay running.

Cancel this Subscription? dialog on Edit Subscription, explaining that deleting it means Shopee will not pay the bill automatically, with Cancel and Yes buttons
5

Pick a cancellation reason

Cancel Reason is required. Options include already using another platform, no cashback, prefer manual payment, not wanting to keep a ShopeePay balance, just trying the feature, not understanding it, wrong customer ID, and Others. Select one so Confirm turns orange, then tap Confirm.

Cancel Reason sheet with I just wanted to try this feature selected and the orange Confirm button enabled; other radios include cashback, manual payment, ShopeePay balance, and Others
6

Enter your ShopeePay PIN

Official help requires your ShopeePay PIN after you confirm (Konfirmasi → Ya → PIN). The iOS screenshot set stops before this overlay — it is still the last documented step. Without the PIN, the row can stay Active.

7

Verify Cancellation Successful

Subscription Result should read "Cancellation Successful!" and repeat that Shopee will no longer pay this bill automatically. Tap OK. My Subscription then shows No Subscriptions, or one fewer row if you had several. That empty list (or missing row) is the proof auto-pay is off.

Subscription Result screen with a green check, Cancellation Successful!, copy that Shopee will not pay the bill automatically anymore, an IM3 recap, and an orange OK button
8
If this applies to you

If you auto-pay more than one bill, delete each row

Hapus only stops the subscription you opened. A second Data Plan, PLN, or BPJS row on My Subscription will still debit on its own Next Payment Date. Repeat the same steps for every row you want gone.

9
If this applies to you

Do not use this flow for ShopeeVIP

ShopeeVIP (and older Plus / Premium shopping labels) is a different paid membership. Its cancel path is not Digital Products → My Subscription. If your statement shows a ShopeeVIP plan fee, leave this guide and cancel from the VIP surface in that market (help there: Me → ShopeeVIP). This page is only Langganan Pembayaran.

10
If this applies to you

The utility or telco bill is still yours

Deleting auto-pay does not close the IM3 pack, the PLN meter, or the PDAM account. Those providers can still charge or cut service. Pay them another way before their due date. While auto-pay was on, Shopee only offered to debit PDAM, PLN, and Telkom on dates 2–20 so you would not get a late fee from the provider — that help ends when the row is gone.

11
If this applies to you

Skipping Apple or Google Subscriptions will not stop this

Langganan Pembayaran is billed with ShopeePay inside Shopee. It does not appear under iPhone Settings → Subscriptions or Google Play subscriptions. Uninstalling the Shopee app also leaves an active row in place — open Digital Products and Hapus, or the next payment date still hits ShopeePay.

Frequently Asked Questions

Not by this auto-pay. After Hapus, Yes, Confirm, and the ShopeePay PIN, Shopee stops paying that bill automatically — the success screen says so in those words. There is no Shopee membership fee on this feature, so there is no leftover "plan" charge. Watch ShopeePay around the old Next Payment Date. A second row you did not delete is a separate debit. The operator or utility can still collect their own bill.

Deleting the auto-pay does not refund a debit that already went through. Shopee's Digital Products refund article is a different flow: Pulsa, Tagihan, dan Tiket → Pesanan → Sedang Diproses → Ajukan Pengembalian Dana, and only for listed categories (pulsa, data packs, some bills, some tickets). Help does not promise unused data or a partial month back just because you tapped Hapus. We did not find an official 14-day EU/UK withdrawal statement for this Indonesia auto-pay feature — do not assume one.

Your Shopee login stays. Canceling Langganan Pembayaran only removes that auto-pay row. A data pack or pulsa Shopee already delivered stays with the operator until that product expires on their terms. My Subscription shows No Subscriptions once the last row is gone. You can add a new one later with Add a New Subscription / Tambah Langganan.

This feature is not an App Store or Google Play subscription. Billing is ShopeePay inside the Shopee app (official help: PIN on the last step). Looking under Apple Subscriptions or Play subscriptions will not show Langganan Pembayaran, and it will not stop the debit. Use Digital Products → My Subscription → Hapus. If the charge on your statement is ShopeeVIP instead, that is a different product — see the optional ShopeeVIP step above.

No. My Subscription / Langganan Pembayaran auto-pays a digital bill you picked. ShopeeVIP is a separate shopping membership with its own fee and cancel path. Official help does not describe a Shopee-set free trial or pause for Langganan Pembayaran. If a promo or cashback applied to one debit, that is a product discount on that day, not a trial membership. Stop the row before the Next Payment Date if you do not want the next auto-debit.

Yes. Official activate steps: Pulsa, Tagihan & Hiburan → Tambah Langganan, pick the product or bill, choose the auto-debit date, confirm, and pay with ShopeePay. On the English Digital Products screens, that is Add a New Subscription from the empty My Subscription list. Your Shopee account is still there — you are creating a new auto-pay row, not restoring the deleted one.
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