How to Cancel Shopee

Step-by-step instructions

1. 1

   Open Digital Products

   Open the Shopee app and go to Digital Products. Official Indonesian help names the same hub Pulsa, Tagihan & Hiburan. At the top is My Subscription with the line "Set it once, pay with ease!" — that is Langganan Pembayaran, the bill auto-pay feature, not ShopeeVIP.

   

2. 2

   Open My Subscription

   Tap My Subscription. Current Subscription lists each auto-pay: product name, number, frequency, and an Active badge. Official path: Pulsa, Tagihan & Hiburan → Langganan Pembayaran. If the list is already empty, there is nothing here to delete.

   

3. 3

   Open the bill you want to stop

   Tap the row. Edit Subscription shows the product, ShopeePay as the payment method, the cadence, and Next Payment Date. That date is the next auto-debit of the operator or utility bill — not a Shopee membership renewal.

   Heads up: You can change the payment date on an active subscription. That is not cancel — auto-pay stays on.

   

4. 4

   Tap Hapus, then Yes

   Tap the trash icon (official help: Hapus). A dialog asks "Cancel this Subscription?" and says that deleting it means Shopee will not automatically pay this bill. Tap Yes. Cancel backs out and leaves auto-pay running.

   Heads up: This deletes one auto-pay rule. It does not cancel the telco pack or the PLN / PDAM / Telkom bill itself.

   

5. 5

   Pick a cancellation reason

   Cancel Reason is required. Options include already using another platform, no cashback, prefer manual payment, not wanting to keep a ShopeePay balance, just trying the feature, not understanding it, wrong customer ID, and Others. Select one so Confirm turns orange, then tap Confirm.

   Heads up: Confirm stays grey until you pick a reason. This survey is a gate, not an optional Netflix-style form after the fact.

   

6. 6

   Enter your ShopeePay PIN

   Official help requires your ShopeePay PIN after you confirm (Konfirmasi → Ya → PIN). The iOS screenshot set stops before this overlay — it is still the last documented step. Without the PIN, the row can stay Active.

7. 7

   Verify Cancellation Successful

   Subscription Result should read "Cancellation Successful!" and repeat that Shopee will no longer pay this bill automatically. Tap OK. My Subscription then shows No Subscriptions, or one fewer row if you had several. That empty list (or missing row) is the proof auto-pay is off.

   

8. 8
   If this applies to you

   If you auto-pay more than one bill, delete each row

   Hapus only stops the subscription you opened. A second Data Plan, PLN, or BPJS row on My Subscription will still debit on its own Next Payment Date. Repeat the same steps for every row you want gone.

9. 9
   If this applies to you

   Do not use this flow for ShopeeVIP

   ShopeeVIP (and older Plus / Premium shopping labels) is a different paid membership. Its cancel path is not Digital Products → My Subscription. If your statement shows a ShopeeVIP plan fee, leave this guide and cancel from the VIP surface in that market (help there: Me → ShopeeVIP). This page is only Langganan Pembayaran.

10. 10
    If this applies to you

    The utility or telco bill is still yours

    Deleting auto-pay does not close the IM3 pack, the PLN meter, or the PDAM account. Those providers can still charge or cut service. Pay them another way before their due date. While auto-pay was on, Shopee only offered to debit PDAM, PLN, and Telkom on dates 2–20 so you would not get a late fee from the provider — that help ends when the row is gone.

11. 11
    If this applies to you

    Skipping Apple or Google Subscriptions will not stop this

    Langganan Pembayaran is billed with ShopeePay inside Shopee. It does not appear under iPhone Settings → Subscriptions or Google Play subscriptions. Uninstalling the Shopee app also leaves an active row in place — open Digital Products and Hapus, or the next payment date still hits ShopeePay.