How to Cancel Perplexity

A 12-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
4 days ago Updated
Verified Working flow
Open Perplexity Cancel Page Read the 12 steps See Perplexity pricing & tiers

Quick answer

Sign in at perplexity.ai/settings, click Manage next to Your Subscription, then Cancel subscription. Pick a reason, skip Keep Pro, and confirm Cancel subscription. You keep Pro or Max until the end of the current billing period. Deleting your account does not stop billing — and a web plan, an App Store plan, and a Google Play plan are three separate subscriptions.

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Step-by-step instructions

1

Open Account settings

Go to perplexity.ai/settings and sign in. On the Account tab, scroll to Your Subscription. You'll see "Thanks for subscribing to Perplexity Pro" (or Max), plus Manage and Upgrade plan.

Perplexity Account settings showing Your Subscription with "Thanks for subscribing to Perplexity Pro", Manage and Upgrade plan buttons, and a Save 17% by switching to an annual plan row with a Switch button
2

Click Manage

Click Manage. A Perplexity Pro (or Max) dialog opens with your cadence (Monthly plan or annual), the next billing date, the card on file, and Invoice History. Help articles still say "Manage Subscription" or "Manage Plan" — same button.

Perplexity Pro dialog showing Monthly plan, next billing date 7/8/2026, a Manage dropdown, a Visa card ending 2193, and paid invoices for $5.00 and $20.00
3

Click Cancel subscription

Open the Manage menu on that dialog. Two items appear: Upgrade plan and Cancel subscription. Click Cancel subscription.

Perplexity Pro dialog with the Manage menu open, listing Upgrade plan and Cancel subscription above the billing and invoices sections
4

Pick a cancellation reason

Perplexity asks "Why do you want to cancel your plan?" Options include not enough value, not using it, subscribed by accident, wanted to try it temporarily, and Other. Select one, then click Continue.

Cancel-reason dialog headed "Why do you want to cancel your plan?" with I wanted to try it temporarily selected and the Continue button enabled
5

Skip the "you'll lose access" screen

Next comes "If you cancel, you'll lose access to" Perplexity Computer, deeper answers, specific AI models, and higher usage limits. The filled button is Keep Pro. Click the outline Continue to cancel instead.

Save-offer dialog listing Perplexity Computer, Deeper answers, Specific AI models, and Higher usage limits, with an outline Continue to cancel button above a filled Keep Pro button
6

Confirm cancel at period end

A "Choose an option" dialog offers a single choice: Cancel subscription at the end of my billing period, with the exact end date. Click the filled Cancel subscription — not Go back, which aborts.

Choose an option dialog with "Cancel subscription at the end of my billing period" selected, copy that access lasts until 7/8/2026, plus Go back and a filled Cancel subscription button
7

Watch for Cancellation scheduled

You land back on the home screen with a toast: "Cancellation scheduled. Your subscription will be cancelled at the end of your current billing period." That toast is the first proof it registered.

Perplexity Computer home screen with a Cancellation scheduled toast reading "Your subscription will be cancelled at the end of your current billing period"
8

Verify the Resubscribe state

Open Manage again. The line under your plan should read "Your plan will be canceled on [date]" and Manage is replaced by Resubscribe. Note that date — billing stops then, and Pro or Max features drop the same day.

Perplexity Pro dialog after cancel showing Monthly plan, "Your plan will be canceled on 7/8/2026", a Resubscribe button, and the same invoice history
9
If this applies to you

If you subscribed through Apple, Google, or Galaxy Store

A web Manage button cannot cancel a store-billed plan. iPhone or iPad: App Store → your profile → Subscriptions → Perplexity - Ask Anything → Cancel subscription. Android: Google Play → Payments & subscriptions → Perplexity - Ask Anything → Cancel subscription. Samsung Galaxy Store: Menu → My page → Subscriptions → Cancel. Refunds for Apple charges go through reportaproblem.apple.com; Play and Galaxy refunds are requested through Perplexity support or the store's own refund control.

10
If this applies to you

Do not "fix" a web payment method in an app store

Web, App Store, and Google Play subscriptions are separate. Perplexity's billing FAQ warns that updating a web payment method through the App Store or Play Store creates a new subscription and charges you again. Change cards only at perplexity.ai/settings → Manage. If you already have two charges, cancel both places and contact support from Help → Contact Support.

11
If this applies to you

Cancel before you delete the account

Deleting your Perplexity account does not terminate the subscription. Help is explicit: cancel first, then delete. If you delete first, the renewals can keep hitting the card with no in-product Manage button left to click.

12
If this applies to you

Turn off Computer auto-refill before you go

The plan and Computer credits are billed separately. Auto-refill is off by default; if you turned it on, switch it off at perplexity.ai/account/usage so a credit top-up does not land after you cancel. Unused monthly credits do not roll over and end when the plan ends. Purchased credits are non-refundable; Perplexity's own credits article disagrees with itself on whether they stay for a year after cancel or are forfeited — check Usage on the end date rather than assuming either.

Frequently Asked Questions

No new plan charge should hit once cancellation is scheduled. You keep Pro or Max until the end of the billing period already paid — the date on the confirm dialog and again on the Resubscribe screen. There is no pause: if you do not cancel, it renews on the original monthly or annual date. Watch the statement around that date, and remember a store-billed copy is a different subscription that web cancel does not touch.

Perplexity does not prorate unused time. Cash-back windows from its Refunds article (modified 2026-09-07): 24 hours after purchase on monthly plans, 72 hours on annual plans, 14 days in the EU, UK, or Turkey, and 7 days in South Korea or Brazil. After a first refund is granted, they will not process a second. On the web, help says to open perplexity.ai/pro → Manage Subscription → Cancel Plan and look for a refund option with the confirmation; if it is missing, use Help → Contact Support. Apple charges: reportaproblem.apple.com. Google Play: contact Perplexity support with your Play email (and GPA # if you have it). Galaxy Store: Refund in purchase history (typically ~48 hours) or Samsung Support.

Canceling drops you to Free after the period ends — it does not delete the account. Threads, collections, and settings stay on that login. What you lose is Pro/Max capacity: Computer, model choice, deeper answers, and higher file/question limits. Monthly Computer credits end with the plan and do not roll over. Purchased credits are not cashed out; Perplexity's credits help says in one place they remain usable for up to a year and in another that all credits are forfeited at cancel — treat that as unresolved and check perplexity.ai/account/usage on the end date. Ask searches do not use credits and stay on Free.

Cancel in the store that billed you. iPhone or iPad: Settings or the App Store profile → Subscriptions → Perplexity - Ask Anything → Cancel subscription. Android: play.google.com/store/account/subscriptions or Google Play → Payments & subscriptions → Perplexity - Ask Anything → Cancel subscription. Galaxy Store: Menu → My page → Subscriptions → Cancel. Uninstalling the app does nothing to billing. A web subscription must be canceled at perplexity.ai/settings — the stores will not show it, and starting a store plan on top of a web plan is how people get charged twice.

Yes — and you should before the trial end date. Promotional and trial redemptions require a card. Perplexity does not charge during the promo, then auto-renews at the standard monthly or annual rate of the plan you picked unless you cancel first. The web flow is the same: Settings → Manage → Cancel subscription. If a promo is "paused," that usually means Perplexity asked for a card and you did not add one within a week — it is not a pause-your-plan feature. There is no pause on paid plans either.

Yes. Until the end date, open Manage and click Resubscribe (help still says "Renew plan" or "Update plan"). After it lapses, upgrade again from Settings. Threads and collections are still on the account. The one-time Computer credit bonus (4,000 on Pro, 35,000 on Max) does not repeat if you cancel and come back. Education Pro stays tied to the SheerID-verified account — you cannot transfer that discount to a new email.
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