How to Cancel Frame.io

A 8-step walkthrough with real screenshots from the live cancel flow.

~2 minutes Time
3 weeks ago Updated
Verified Working flow
Open Frame.io Cancel Page Read the 8 steps See Frame.io pricing & tiers

Quick answer

Sign in at app.frame.io, go to Settings → Billing, click Cancel Free Trial (trial) or Cancel Plan (paid), answer the survey, then click Cancel Subscription. You keep access until the end of your current billing period, then your account downgrades to the free plan.

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Step-by-step instructions

1

Sign in to Frame.io and open Billing

Go to app.frame.io and sign in. In the left sidebar, click your account name, then Settings. Select Billing from the sidebar — this is where your plan, member seats, payment info, and cancel button live.

2

Click Cancel Free Trial or Cancel Plan

At the top of the Billing page you'll see your current plan and two buttons: Cancel Free Trial (or Cancel Plan if you're on a paid subscription) and Manage Plan. Click the cancel button. The screenshots below show the free trial cancel flow — the paid-plan flow uses the same modals but the button reads "Cancel Plan" instead.

Frame.io Billing page showing a Team plan on free trial with Cancel Free Trial and Manage Plan buttons, a billing breakdown of $50/mo for 2 members, and Payment Information / Invoice History sections below
3

Pick a cancellation reason

A "Cancel free trial" modal appears asking why you're canceling. The five options are: "It's missing a feature I need", "I prefer a different solution", "I finished my current project", "It's too expensive", and "Other". Select a reason to enable the Next button, then click Next.

Frame.io Cancel free trial modal with five reason options, "It's too expensive" highlighted, and Don't Cancel and Next buttons at the bottom
4
If this applies to you

Provide optional price feedback

If you selected "It's too expensive", Frame.io asks a follow-up: "At what price would Frame.io be expensive, but not out of the question?" Type a response or leave it blank and click Next. This step only appears for the pricing reason — other reasons skip straight to confirmation.

Frame.io pricing feedback modal asking "At what price would Frame.io be expensive, but not out of the question?" with an empty textarea and Back / Next buttons
5

Click Cancel Subscription to confirm

The Confirm Cancellation dialog shows exactly when your cancellation takes effect and warns that your account will downgrade to the free plan with reduced storage. Read the date, then click the red Cancel Subscription button. "Don't Cancel" takes you back if you change your mind.

Frame.io Confirm Cancellation dialog with a warning icon, text stating cancellation is effective at the end of the free trial, a storage reduction warning, and Don't Cancel / Cancel Subscription buttons
6

Verify your cancellation

A green "Your subscription has been cancelled" toast appears at the top of the page. The Billing page now shows Reactivate Free Trial (or Manage Plan for paid accounts) instead of the cancel button, along with the exact date your plan ends. If you change your mind, click Reactivate Free Trial to resume where you left off.

Frame.io Billing page after cancellation showing a green "Your subscription has been cancelled" toast, a Reactivate Free Trial button, and details about the free plan downgrade date
7
If this applies to you

If you're on a paid plan (not a free trial)

The cancel flow is identical — the only difference is the button label ("Cancel Plan" instead of "Cancel Free Trial") and the modal title ("Cancel plan" instead of "Cancel free trial"). Cancellation is effective at the end of your current billing period. There are no prorated refunds: you keep full access until the period ends, then your account downgrades to the free plan. Frame.io's pricing FAQ states: "you may cancel at any time during your billing cycle and you'll retain full access to that plan until the end of that billing cycle."

8
If this applies to you

Back up your files before the storage cliff

The free plan includes only 2GB of storage (vs. 2TB+ on Pro/Team). Frame.io warns: "you may need to delete files to stay within the reduced storage limit." Download any projects you want to keep before your paid period ends — once the free plan kicks in, you won't be able to upload new files if you're over the limit.

Frequently Asked Questions

No. Once you cancel, Frame.io won't bill you again. If you're on a paid plan, you keep full access until the end of your current billing period. If you're on a free trial, you keep trial access until the trial end date — no charge at all if you cancel before the trial expires.

Frame.io does not publish an explicit refund policy for canceled subscriptions. The pricing FAQ confirms you retain access through the end of the billing cycle — that's the closest thing to a refund. If you added a team member by mistake, removing them immediately credits the unused time back to your account. EU/UK users may have a 14-day right of withdrawal under consumer protection law for new subscriptions.

Your account downgrades to the free plan (2 members, 2GB storage, 2 projects). Existing files aren't deleted, but you'll be unable to upload new content if you exceed the free plan's storage limit. Frame.io warns you may need to delete files to stay within the reduced limits. Download anything important before your paid period ends.

Yes. The pricing FAQ states: "You may cancel at any time before your free trial ends and you won't be charged." The cancel flow during a trial is the same as on a paid plan — the button just reads "Cancel Free Trial" instead of "Cancel Plan". If you don't cancel, billing starts automatically when the trial ends.

Only the Account Owner can cancel the subscription. Content Admins can manage members and billing but the cancel action itself requires owner-level access. If you're a team member, you'll need to ask the Account Owner to cancel. Canceling a Team plan ends access for every member on the account when the billing period expires.

Yes. After cancellation, your Billing page shows a Reactivate Free Trial (or Manage Plan) button. Click it to resume your subscription. You can also purchase a new plan at any time via frame.io/pricing. Your existing projects and files are preserved on the free plan, so if you resubscribe, everything is still there.
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