How to Cancel Juicebox

A 9-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
3 weeks ago Updated
Verified Working flow

Quick answer

Sign in at app.juicebox.ai, open Settings → Plan and Billing, click Manage Billing → Cancel Subscription, skip Autopilot, then click Decline Offer on the Pause screen. You keep access until your next renewal — Juicebox does not refund the current period.

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Step-by-step instructions

1

Sign in and open Settings

Go to app.juicebox.ai and sign in. On the Projects screen, click Settings in the bottom-left corner (gear icon). You can also click your name/organization at the bottom left, then Account Settings — both routes lead to billing.

Juicebox Projects dashboard with Settings gear icon in the bottom-left sidebar next to Support and the workspace profile
2

Go to Plan and Billing

In the left sidebar under Organization, click Plan and Billing. You'll see your Current Plan name, billing history, and two buttons on the right: Manage Billing and Modify Plan.

Juicebox Plan and Billing page showing Current Plan (Growth Plan), Manage Billing and Modify Plan buttons, and a billing history row with a paid Growth charge
3

Click Manage Billing, then Cancel Subscription

Click Manage Billing. A modal offers Change Payment Method or Cancel Subscription. Choose Cancel Subscription to start the cancel flow (Juicebox uses Churnkey for the next screens).

Manage Billing modal with two options: Change Payment Method and Cancel Subscription labeled Cancel your current subscription plan
4

Skip the Autopilot retention pitch

Juicebox may show "Have you tried Autopilot yet?" with feature bullets and a purple Check out Autopilot button. To keep canceling, click Not right now, I'll cancel on the left.

Retention modal titled Have you tried Autopilot yet? with Check out Autopilot as the primary purple button and Not right now, I'll cancel as the secondary option
5

Decline the Subscription Pause offer

Next comes Subscription Pause ("Let's hit pause.") with a duration dropdown and a purple Pause Subscription button. Pausing is not canceling — Juicebox still charges when the pause ends. Click Decline Offer to finish cancellation.

Subscription Pause modal with Let's hit pause copy, a 1 month duration dropdown, purple Pause Subscription button, and Decline Offer to continue canceling
6

Verify Subscription Cancelled

A Subscription Cancelled modal confirms You won't be billed again and shows the date your subscription ends. Click Go to Account. You keep full access until that renewal date.

Subscription Cancelled confirmation modal reading You won't be billed again with the subscription end date and a Go to Account button, Offer Guaranteed by Churnkey footer
7
If this applies to you

If you paused by mistake instead of canceling

A paused subscription still renews and bills after the pause window. Return to Plan and Billing and look for Resume subscription, or email support@juicebox.ai. To stop charges for good, run through Manage Billing → Cancel Subscription again and click Decline Offer on the Pause screen.

8
If this applies to you

Reduce seats instead of canceling the whole plan

On Growth (or any multi-seat plan), you can cut cost without canceling: remove unused users, cancel pending invites, then Plan and Billing → Modify Plan to lower seat count. Seat changes take effect at the next billing cycle — Juicebox does not prorate refunds for removed seats.

9
If this applies to you

Delete your account only if you want data gone

Canceling stops billing but keeps projects, sequences, and searches. Permanent deletion requires contacting support@juicebox.ai or the in-app support button — Juicebox permanently deletes searches, shortlisted contacts, and profile data. Skip this if you might return.

Frequently Asked Questions

No. Once you cancel (including Decline Offer on the Pause screen), Juicebox will not bill you again. You keep full access until your next renewal date. Canceling mid-cycle does not refund the current period.

Self-serve cancel does not refund the current billing period — you keep access until renewal instead. Juicebox support (support@juicebox.ai) says they can help with refunds for recent charges in some cases; that is not a guaranteed money-back window. Seat reductions also have no prorated refunds. EU/UK consumers may have a 14-day withdrawal right on new distance contracts — check local rules if that applies.

They stay on your account after cancel. Juicebox's help center states projects and sequences remain accessible, and reactivating later restores full paid access to your previous data. Account deletion is separate and permanently wipes searches, shortlists, and profile data.

Pause temporarily freezes the subscription but still renews and charges you when the pause period ends. Cancel (via Decline Offer on that same screen) stops future charges and ends the plan at your next renewal date. If you only paused, go back through Manage Billing and complete cancel, or contact support.

Juicebox's free trial is usage-based (search, profile view, and contact-credit limits), not a fixed number of days — it ends when you hit a limit, not on a calendar date. Paid Starter and Growth plans auto-renew. If you upgraded to paid, cancel from Plan and Billing before the renewal date to avoid the next charge. Public list prices are Starter $119/mo or $1,188/yr and Growth $199/mo or $2,148/yr per seat (juicebox.ai/pricing).

Yes. Your data remains after cancel, so you can resubscribe later and regain full access to prior projects and sequences. If you only scheduled cancel and have not reached the end date yet, use Plan and Billing (or support) to reverse it before the period ends. For payment or paused-account issues, support@juicebox.ai can send a Stripe billing-portal link.
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