How to Cancel Mural

A 8-step walkthrough with real screenshots from the live cancel flow.

~2 minutes Time
3 weeks ago Updated
Verified Working flow
Open Mural Cancel Page Read the 8 steps See Mural pricing & tiers

Quick answer

Sign in to app.mural.co, open your workspace settings via the dropdown, go to Billing, click Cancel subscription, then confirm with YES, CANCEL MY SUBSCRIPTION. You keep access until the end of your current billing period — Mural does not offer prorated refunds.

Mural was the one you remembered

The next renewal is the one you won't. RecurDash keeps the list and emails you before each charge lands.

Start free

No bank login.

Wondering if you're paying more than you used to? the subscription pricing reference.

See Mural's pricing, tiers, and difficulty score in one page. Mural ranks #235 of 235 by cancellation difficulty.

Step-by-step instructions

1

Open your workspace settings

From the Mural dashboard, click the dropdown arrow next to your workspace name in the left sidebar. Select "Manage [workspace name]" from the menu.

Mural dashboard showing the workspace name dropdown expanded with the "Manage [workspace name]" option highlighted
2

Navigate to the workspace settings page

You land on the workspace settings page where you can manage members, rooms, and billing. The left sidebar shows navigation options including Billing.

Mural workspace settings page showing the left sidebar with options for General, Members, Billing, and Invoices
3

Click Billing in the sidebar

Select "Billing" in the left-hand menu. You'll see your current plan, the number of memberships, billing cycle, and payment method. At the bottom of the billing section is the "Cancel subscription" button.

Mural Billing page showing the current Team+ plan details, membership count, and the Cancel subscription button at the bottom
4

Click Cancel subscription

A confirmation modal appears asking if you're sure. The modal warns that your workspace will become inaccessible after your current billing period ends.

Mural cancellation confirmation modal with a warning message and a prominent "YES, CANCEL MY SUBSCRIPTION" button
5

Confirm with YES, CANCEL MY SUBSCRIPTION

Click the "YES, CANCEL MY SUBSCRIPTION" button to finalize. Mural may show a brief reason survey asking why you're leaving.

Mural cancellation reason survey with checkbox options for why the user is canceling their subscription
6

Verify your cancellation is confirmed

You're returned to the billing page with a confirmation that your subscription is canceled. You retain full access to all murals and features until the end of your current billing period.

Mural billing page showing a confirmation banner that the subscription has been canceled with the access end date displayed
7
If this applies to you

Export your murals before access ends

Before your billing period expires, export any murals you want to keep. Go to each mural, click the three-dot menu, and select "Export." Mural supports PNG, PDF, and CSV exports depending on content type. After your period ends, murals become inaccessible unless you resubscribe or contact support for a Free plan transition.

8
If this applies to you

Request a Free plan downgrade instead

If you want to keep viewing your murals without paying, contact Mural Support to transition to the Free plan instead of canceling outright. The Free plan limits you to 3 editable murals and open rooms only — any murals in private rooms will vanish because Free plans don't support private rooms. Convert private rooms to open rooms before the switch.

Frequently Asked Questions

No. Once you cancel, Mural won't bill you again. You keep full access until the end of your current billing period — monthly plans run to the next 30-day mark, annual plans run to the anniversary date. The billing page shows your exact access-end date after cancellation.

Mural does not mention prorated refunds anywhere in their help center or billing documentation. When you cancel, you retain access until your billing period ends — that's the extent of it. Annual plan customers who cancel early still keep access for the remainder of the year but receive no partial refund. EU/UK customers may have additional withdrawal rights within 14 days of subscribing under consumer protection regulations.

Your murals become inaccessible once the billing period ends. They are not deleted — Mural suspends the workspace. If you resubscribe later, your content returns as you left it. Alternatively, contact Mural Support to transition to the Free plan, which preserves your murals (though only 3 are editable and private rooms aren't supported).

Mural's current plans don't include a traditional free trial — they offer a permanent Free plan with limitations instead. If you signed up for Team+ or Business and want to stop paying, the standard cancellation flow applies. Cancel before the next billing date to avoid another charge.

Not immediately. Mural states that a credit card cannot be removed while a subscription is active. After your billing cycle ends and the subscription becomes inactive, contact Mural Support to request credit card removal. This is a manual process handled by their team.

Yes. Log in to your existing account and resubscribe from the Billing page. Your workspace, murals, and all content are preserved in their suspended state. There's no returning-customer discount documented — you'll pay the current published rate for your chosen plan.
Last updated Browse all 235 cancel guides

You cancelled one. What about the rest?

RecurDash keeps track of what you're paying for and emails you before each renewal — so the next cancellation happens on your schedule, not after the charge. No bank login required.

Start tracking free