How to Cancel Glovo Prime

A 10-step walkthrough with real screenshots from the live cancel flow.

~2 minutes Time
3 weeks ago Updated
Verified Working flow
Open Glovo Prime Cancel Page Read the 10 steps See Glovo Prime pricing & tiers

Quick answer

Open the Glovo app, go to Profile → Glovo Prime, scroll down and tap Unsubscribe, then confirm with Yes, cancel it. Your subscription stays active until the end of the current billing period — Glovo does not refund partial months. Cancel at least two business days before your renewal date to avoid the next charge.

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Step-by-step instructions

1

Open the Glovo app and go to your Profile

Tap your profile icon in the Glovo app. You'll see the Account menu with options including My orders, My information, Glovo Prime, Promocodes, and more.

Glovo iOS Account menu showing Hello Judy greeting, with menu items including My orders, My information, Share and earn, Glovo Prime, Promocodes, F.A.Q., Delete my account and data, and Log out
2

Tap Glovo Prime

In the Account menu, tap Glovo Prime. This opens your subscription page showing your trial or billing status, payment method, and a "Guide to Glovo Prime" section listing your benefits.

Glovo Prime subscription page showing ONE MONTH FREE TRIAL status with paid subscription start date of January 13 2024, masked payment method, and Guide to Glovo Prime benefits section listing free deliveries for 6,99 € a month
3

Scroll down and tap Unsubscribe

Scroll past the benefits list — free deliveries, available restaurants and stores, minimum order amounts, and the subscription country note. At the bottom you'll see the red Unsubscribe link. Tap it.

Scrolled Glovo Prime page showing benefits including free deliveries, available restaurants and stores, minimum order thresholds, benefits applicable in subscription country Spain, and the red UNSUBSCRIBE button at the bottom
4

Tap "Yes, cancel it" on the confirmation screen

Glovo shows an "Are you sure?" screen warning that you'll lose your Prime benefits. You'll see two options: a prominent button to continue your subscription and a smaller "Yes, cancel it" link below it. Tap "Yes, cancel it" to proceed.

Glovo Are you sure confirmation screen with a crossed-out delivery scooter illustration, warning text about losing benefits, a prominent purple Continue free trial button, and a smaller red Yes cancel it link below
5

Rate your experience (optional)

After confirming, Glovo shows a two-part exit survey. The first screen asks "Overall, how would you rate your experience with Prime?" with thumbs-up and thumbs-down icons. Tap either one or hit Skip in the top-right corner.

Glovo post-cancellation survey screen 1 of 2 asking Overall how would you rate your experience with Prime with thumbs-down and thumbs-up icons and a Skip link in the top right
6

Pick a reason for leaving (optional)

The second survey screen asks "What are your reasons for leaving?" with four preset options — "Don't order enough", "Can't use anymore", "Leaving temporarily", and "+ Tell us" for custom feedback. Select any that apply and tap Done, or tap Skip to finish without answering.

Glovo survey screen 2 of 2 asking What are your reasons for leaving with chip buttons for Don't order enough, Can't use anymore, Leaving temporarily, and Tell us, with a greyed-out Done button and Skip link
7

Verify the cancellation is complete

Once you tap Done or Skip, a brief celebratory animation confirms your cancellation is processed. Your Prime benefits remain active until the end of your current billing period — you won't be charged again as long as you cancelled at least two business days before renewal.

Glovo final survey screen with celebratory stars animation above the Glovo Prime badge icon, the Done button now active in purple, confirming the cancellation process is complete
8
If this applies to you

Cancel at least two business days before renewal

Glovo's FAQ states you must cancel "at least two business days before renewal" to avoid the next charge. If you cancel on a Friday, the next charge may still process on Monday. Set a reminder a few days before your billing date — don't wait until the last day.

9
If this applies to you

Remove your payment method to prevent phantom charges

Reddit users report Glovo attempting charges even after cancellation. To be safe, go to Profile → My information and remove the payment card linked to your account. If failed charges still appear on your bank statement, contact your bank to block future Glovo charges.

10
If this applies to you

If you subscribed through Apple or Google

If your Glovo Prime subscription was purchased through the App Store or Google Play, the Unsubscribe button in the Glovo app won't stop billing. Cancel through Apple (Settings → your name → Subscriptions) or Google Play (play.google.com/store/account/subscriptions) instead.

Frequently Asked Questions

No — provided you cancel at least two business days before your renewal date. Glovo's FAQ explicitly requires this lead time, which is unusual among subscription services. If you cancel too close to renewal, the next charge may still process. After a successful cancellation, your Prime benefits stay active until the current billing period ends.

Glovo's policy is clear: "Payments already made for the current subscription period are not refundable." This applies to both paid months and forgotten free trials. EU consumers may have rights under the 14-day right of withdrawal for new digital subscriptions, but Glovo does not advertise this. If you were charged after cancelling or deleting your account, dispute the charge with your bank — multiple users report success with chargeback requests.

Your Glovo account stays active — you just lose Prime perks (free delivery, lower fees, exclusive promos). Past orders, saved addresses, and payment methods remain. You can keep ordering through Glovo at standard delivery rates. Your order history is not affected.

Yes, through the same Profile → Glovo Prime → Unsubscribe flow. There's one catch: the app warns that cancelling a free trial means "it can't be reactivated, and you will lose all the benefits right away." Unlike a paid cancellation (where benefits last until period end), a trial cancellation takes effect immediately. Set a reminder before your trial ends if you want to use the full trial period before cancelling.

No. Glovo Prime benefits are locked to the country where you subscribed — the app explicitly states "Benefits applicable in subscription country." If you move, you'll need to cancel your current subscription and resubscribe in the new country. Changing your delivery address alone doesn't transfer the subscription.

Yes. Go back to Profile → Glovo Prime and subscribe again. You'll start a new billing cycle at the current rate for your country. Note that resubscribing won't restore a cancelled free trial — you'll go straight to the paid plan. Glovo occasionally runs promotional pricing for returning subscribers, but this isn't guaranteed.
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