How to Cancel Going

A 12-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
4 weeks ago Updated
Verified Working flow
Open Going Cancel Page Read the 12 steps See Going pricing & tiers

Quick answer

On a free trial, go to going.com/settings/membership-and-billing and click Cancel Trial before day 15 — otherwise Going charges a full year upfront ($49 Premium, $199 Elite). Already paying? That button lives on a different page: going.com/settings/plan-and-billing → Cancel Membership. Either way your account drops to Limited (free) rather than being deleted.

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Step-by-step instructions

1

Work out which cancel path you're on

Going has six different cancellation routes, and the wrong one is a dead end. Two questions decide it: are you on the 14-day free trial or a paid membership, and did you sign up on going.com or through the iPhone/Android app? Web trial and web paid use two different URLs with two different button labels. If you subscribed in an app, Going cannot cancel for you at all — Apple or Google has to.

2

Open your Billing page and click Cancel Trial

Sign in and go to going.com/settings/membership-and-billing, or pick Billing from the left-hand settings menu. Your trial shows as "Premium Membership | Trial" with the date the paid term starts. Cancel Trial sits on the right of that card — it is a plain text link, not a button, which is why people miss it.

Going Billing page with a Premium Membership | Trial card showing the date the paid term begins, a CANCEL TRIAL link on the right, the saved Visa payment method below, and an Upgrade to Elite promo
3

Skip the "Hey there, traveler!" save offer

Going shows a full-screen page listing what you lose — Weekend Getaways, up to 10 departure airports, Mistake Fares — under the line "Premium members save an average of $500 per ticket." Two buttons sit at the bottom. Click <strong>Cancel My Trial</strong>, not I'd Like To Stay Premium.

Going save offer page headed "Hey there, traveler!" listing Weekend Getaways, Up to 10 departure airports and Mistake Fares, with I'D LIKE TO STAY PREMIUM and CANCEL MY TRIAL buttons
4

Read the "Can you tell us why?" survey carefully

Next comes a reason survey with eleven options, from "Too expensive" to "Not enough deals." Nothing is selected by default. Note which button is which: <strong>Nevermind</strong> is the bold outlined one on the left, and <strong>Cancel Trial</strong> is the muted grey one on the right.

Going cancellation survey headed "Can you tell us why?" with eleven unselected radio options including Too expensive and Not enough deals, a dark outlined NEVERMIND button and a greyed-out CANCEL TRIAL button
5

Pick a reason, then click Cancel Trial

Select whichever option fits and click Cancel Trial. Going does not ask for written feedback at this stage, so a single radio button is all it takes to move on.

The same Going cancellation survey with the "Not enough deals" radio option selected and highlighted, alongside the NEVERMIND and CANCEL TRIAL buttons
6

Confirm the "Membership Canceled" screen

You land on a page headed <strong>Membership Canceled</strong> reading "Your Premium membership has ended and you are now a Limited member." There is a 140-character feedback box below it — that is entirely optional, and you do not need to click Send Feedback for the cancellation to stick.

Going confirmation page headed Membership Canceled stating the Premium membership has ended and the account is now Limited, with an optional 0/140 character feedback box and a SEND FEEDBACK button
7

Verify your Billing page now says Limited

Go back to Billing. It should read "Limited Membership — As a Limited member, you receive occasional deal alerts for free," with Premium and Elite shown as upgrade options. That is your proof the cancellation went through. Your account, saved departure airports and deal settings all survive; only the paid tier is gone.

Going Billing page after cancellation showing a Limited Membership card describing free occasional deal alerts, with Premium and Elite upgrade cards and a Compare Plans button underneath
8

Cancelling a paid membership instead? Use the other Billing URL

If your trial already converted, the steps above will not work — Going puts paid cancellation on a separate page. Go to going.com/settings/plan-and-billing and look near the top for a button labelled <strong>Cancel Membership</strong> (not "Cancel Trial"). Your deals and benefits continue until the membership expires on its anniversary date, then the account drops to Limited.

9
If this applies to you

If you subscribed through Apple or Google Play

Going cannot cancel or refund an app-store membership — it repeats this in four separate help articles. On iPhone: Settings > [your name] > Subscriptions > Going > Cancel Free Trial or Cancel Membership, then Confirm. On Android: open Google Play subscription settings, select Going, tap Cancel Subscription. Android paid members can start from the Going app's Billing page, but it just routes out to Google Play.

10
If this applies to you

If there's no cancel link on your Billing page at all

You are almost certainly signed into a second, free account. Going says this "often occurs when members use Google or Apple single-sign-on to log in quickly, and select an alternate email address rather than the one connected to their paid account." Check which email you are on at going.com/settings/login-and-security, log out, then log back in with your other address — work, school, or a partner's — and re-open Billing.

11
If this applies to you

If the annual charge already went through

Going's stated policy is that all membership payments are non-refundable. There is one documented exception: if you paid on the web, the charge is <strong>less than 30 days old</strong>, and you have never had a refund from Going before, your Billing page shows a <strong>View Options</strong> button that lets you cancel the next renewal or request a refund exception. Past 30 days, Going states the charge is ineligible.

12
If this applies to you

Two things that look like cancelling but aren't

Turning off deal emails does nothing to your billing — in Going's words, "unsubscribing does not cancel a membership, so you will be charged for your next renewal." Deleting your account is worse: you "immediately forfeit your remaining membership time and a refund will not be issued," and Going warns that if you are still trialing, "you may still be charged." Cancel properly first; delete afterwards if you still want to.

Frequently Asked Questions

No, provided you cancelled rather than unsubscribed or deleted. Cancel during the 14-day trial and nothing is ever charged — the account drops to Limited (free) immediately. Cancel a paid membership and Going stops the auto-renewal; you keep every deal and benefit you already paid for until the membership expires on its anniversary date, then it downgrades to Limited.

Officially no — Going states all membership payments are non-refundable under its Terms of Use. In practice there is one self-serve exception worth knowing: if you paid on going.com, the charge is under 30 days old, and you have never received a refund from Going before, a "View Options" button appears on your Billing page offering a refund exception request. Over 30 days, Going says the charge is ineligible. App-store purchases are handled entirely by Apple or Google. EU and UK members also have a 14-day right of withdrawal on new subscriptions under consumer law, which sits outside Going's own policy.

Nothing is deleted. Your account converts to Limited, Going's free tier, and keeps sending a portion of the economy-class domestic deals — just fewer of them, later than paying members get them, and from one departure airport rather than up to ten. Your saved airports and deal settings stay put. Re-upgrading is one click from the same Billing page whenever you want, so cancelling costs you nothing if you change your mind later.

Through the store, not through Going — Going's support team has no access to app-store memberships and cannot cancel or refund them. On iPhone: Settings > [your name] > Subscriptions > Going > Cancel Free Trial (or Cancel Membership) > Confirm. On Android: Google Play subscription settings > Going > Cancel Subscription. One deadline matters: on a free trial bought through either store you must cancel at least 24 hours before the trial ends, or the annual charge goes through anyway.

Yes, any time before day 15, and you will not be charged at all. Be aware the cancellation is immediate rather than end-of-period: the moment you confirm, the account becomes Limited and you lose Premium or Elite deals for the remaining trial days. Going does email a trial-ending reminder around day 12, but that lands in the same inbox as its deal emails, so it is easy to skim past. If the trial converts, the charge is a full year at once — $49 for Premium or $199 for Elite.

Two common explanations, both Going's own. First, the company was called Scott's Cheap Flights until it rebranded to Going, so a membership you signed up for years ago now bills under an unfamiliar name. Second, a forgotten 14-day trial converted to the annual fee. If you sign in and see "Limited" despite being charged, you are on a duplicate free account — a second one created by signing in with Google or Apple under a different email. Log in with your other address to find the paid account, then cancel from its Billing page.
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