How to Cancel Monzo

A 12-step walkthrough with real screenshots from the live cancel flow.

~3 minutes Time
4 weeks ago Updated
Verified Working flow
Open Monzo Cancel Page Read the 12 steps See Monzo pricing & tiers

Quick answer

This cancels a Monzo paid plan — Extra, Perks or Max — not your Monzo account, which stays open and free. It is app-only: open your plan's tab, scroll to Settings at the bottom, tap the red Cancel {plan}, scroll the "Here's what you'll lose" sheet to the end, then confirm with Yes, cancel {plan}. Monzo publishes a shortcut that opens the same screen: monzo.com/-deeplinks/cancel-paid. Your benefits run to your next payment date and there is no refund. Leaving Extra is free with no minimum term; Perks and Max can claw back £23 for a Railcard you claimed and £5 for a plan card you ordered, and Max locks you in for 3 months.

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Step-by-step instructions

1

Work out what leaving costs before you start

Monzo runs a different exit regime on every plan and shows you none of it until you are inside the flow. <strong>Extra</strong> (&pound;3/mo): no fee, no minimum term, leave whenever. <strong>Perks</strong> (&pound;7/mo): no minimum term, but if you claimed the annual Railcard you owe <strong>&pound;1.92 for every month left</strong> until your Perks anniversary. <strong>Max</strong> (&pound;17/mo, &pound;22 with Family): a <strong>3-month minimum term</strong> you cannot cancel inside, plus the same Railcard fee. On any plan, cancelling in the first <strong>14 days</strong> refunds your monthly payment but costs <strong>&pound;23</strong> if you claimed a Railcard and <strong>&pound;5</strong> if you ordered a plan card.

2

Open the Monzo app and sign in

There is no web route. Monzo has no account area on monzo.com where you can drop a plan, and every one of its own cancellation help pages ends by sending you to an app link. Sign in with the email address you joined with.

Monzo iOS sign-in screen headed Welcome back reading Enter the email address you used to join Monzo, with an email field, an I forgot my email address link, and a note saying Already have a Monzo account? Make sure you use the same email address
3

Open your plan tab and scroll to the bottom

Your plan gets its own tab in the bottom navigation bar, named after the plan &mdash; <strong>Extra</strong>, <strong>Perks</strong> or <strong>Max</strong>. Tap it and scroll all the way down, past the benefit list, to a small block containing <strong>Settings</strong> and <strong>Give us feedback</strong>.

Bottom of the Monzo Extra tab showing benefit rows for Custom categories, Auto-spreadsheet and Fee-free allowances, then an Upgrades block offering Perks and Max, then Settings labelled Terms and conditions above Give us feedback
4

Tap Cancel in Settings

The Settings screen is short: <strong>Extra terms and conditions</strong>, <strong>Privacy notice</strong>, <strong>Fee information</strong>, and then a separate card holding a single red row, <strong>Cancel Extra</strong> (or Cancel Perks / Cancel Max). Tap the red one.

Monzo Settings screen listing Extra terms and conditions, Privacy notice and Fee information in one card, with a red Cancel Extra row in a separate card below
5

Scroll the "Here's what you'll lose" sheet to the end

A sheet slides up headed <strong>Here's what you'll lose</strong>, with the exact date your benefits stop and a list of everything attached to the plan &mdash; connected banks, credit insights, virtual cards, advanced roundups, custom categories, auto-spreadsheet, fee-free allowances. The confirm button at the bottom is greyed out and the sheet reads <strong>Scroll to continue</strong>. You have to read to the end before Monzo will let you proceed.

Monzo Cancel Extra sheet headed Here's what you'll lose with the line You'll lose all of these benefits from 27 July, a Benefits list including Connected banks and Virtual cards 1 in use, and a greyed-out Cancel Extra button under the text Scroll to continue, above a Keep Extra link
6

Read the "If you cancel" warnings &mdash; the virtual card one matters

Below the benefit list, an <strong>If you cancel</strong> block flags two consequences with red crosses: <strong>"Online subscriptions could fail"</strong> if you pay for them using virtual cards, and <strong>"We'll remove other accounts"</strong>, meaning connected banks disappear from the app. The <strong>Cancel Extra</strong> button is now active. Before you tap it, go and check which of your subscriptions bill to a Monzo virtual card.

Scrolled Monzo Cancel Extra sheet showing an If you cancel section with two red cross rows reading Online subscriptions could fail, If you pay for them using virtual cards, and We'll remove other accounts, You'll no longer see them in the app, above an enabled blue Cancel Extra button
7

Confirm on the "Are you sure?" sheet

A final action sheet asks <strong>"Are you sure you want to cancel?"</strong> and repeats the end date. Tap <strong>Yes, cancel Extra</strong>. The other button, <strong>No, keep Extra</strong>, sits below it &mdash; the labels are plain and the styling does not try to trick you into the wrong one.

Monzo confirmation action sheet headed Are you sure you want to cancel? with the line You'll loose all of these benefits after 27th July, a blue Yes, cancel Extra button and a No, keep Extra link
8

Write down the date on the confirmation screen

A full-screen <strong>Cancelled Extra</strong> confirmation gives you the date your benefits actually stop, which is your next payment date, not today. It also notes that you can ask for the plan back at any time. Tap <strong>Got it</strong>. Monzo will then prompt you to order a replacement Hot Coral card if you were using a Perks, Max, Plus or Premium card &mdash; those stop working with the plan.

Monzo confirmation screen headed Cancelled Extra with a broken-heart illustration, the lines You'll lose your benefits after 27 July and If you change your mind you can ask to get Extra back at any time, and a Got it button
9
If this applies to you

If you are on Max and still inside the 3-month minimum term

After the first 14 days, Max cannot be cancelled at all until the 3 months are up &mdash; not through the app, not through support &mdash; unless you meet one of three exception criteria: financial hardship from a change in circumstances (bankruptcy, an IVA, a debt relief order), a serious physical or mental health condition or lack of mental capacity to manage your finances, or no longer being a UK resident. If one applies, contact Monzo through in-app chat and supply evidence. Otherwise you keep paying &pound;17 a month until the term ends, then cancel normally.

10
If this applies to you

If you want to downgrade rather than leave

There is no downgrade flow. Monzo says it plainly: there is no way to move from Max to Perks or Extra, or from Perks to Extra &mdash; you cancel the plan, wait for it to end, then sign up to the cheaper one from scratch. Your virtual cards and custom categories are frozen rather than deleted in the gap and come back when you re-subscribe. Two things soften it: moving Max to Perks avoids the Railcard fee entirely as long as you keep Perks past the date your Max anniversary would have fallen on, and if you are charged a Railcard fee, Monzo may refund it if you take out Perks or Max within 30 days.

11
If this applies to you

If you are on legacy Plus or Premium, this is a one-way door

Monzo stopped selling Plus and Premium. You can keep yours indefinitely, but its own help pages warn that if you cancel <em>"even by accident"</em> you cannot sign back up &mdash; and moving to Extra, Perks or Max burns it just the same. The fee schedule is different too: <strong>Plus</strong> charges &pound;5 to cancel inside its 3-month minimum term, and &pound;5 for the holographic blue card if you ordered one. <strong>Premium</strong> has a <strong>6-month</strong> minimum term and a <strong>&pound;50</strong> fee if you ordered the metal card, though it is the one Monzo plan that refunds you for the remaining days of the month.

12
If this applies to you

If you actually want to close your Monzo account

Cancelling a plan does not close anything &mdash; your current account, card, balance and statements all stay. Closing the account is a separate job, and cancelling the plan is a prerequisite for it, so the steps above come first either way. You also need to empty and close any savings or investment pots. Afterwards you must wait at least 30 days to reopen, and Monzo states there is no guarantee it will let you. Download the statements you need before you go.

Frequently Asked Questions

No more monthly payments, but the plan does not stop on the day you tap cancel. You keep every benefit until your next payment date &mdash; the date the app shows you twice on the way out &mdash; and there is no refund for the part-month. Leaving Extra costs nothing at all. Perks and Max can still generate one final charge after you cancel: if you claimed the annual Railcard, Monzo bills &pound;1.92 for each month remaining until your plan anniversary. Cancel a Perks plan three months into the year and that is &pound;17.28 arriving after you thought you were done.

Only inside the 14-day cooling-off period. Cancel within 14 days of signing up and Monzo refunds the monthly payment, minus &pound;23 if you claimed a Railcard and &pound;5 if you ordered a plan card &mdash; so a Max customer who took both walks away having paid &pound;28 for two weeks. After 14 days there is no refund on Extra, Perks or Max; you keep the benefits to the end of the paid period instead. Legacy Premium is the exception and refunds the remaining days of the month you cancel in. UK consumers have statutory cancellation rights on distance-sold contracts on top of Monzo's own policy; raise those through in-app chat, and do the same if you are cancelling because you cannot afford the payment, which Monzo handles as a support case rather than a fee.

No, and this is the thing people get wrong most often. Extra, Perks and Max are paid plans layered on a free Monzo current account, so cancelling one just stops the subscription &mdash; Monzo's Max terms say it directly: "If you cancel Max you'll lose access to its benefits, but we'll keep your Monzo current account open." Your money, card, direct debits, transaction history and statements are untouched. Closing the account is a different process with its own checklist, and cancelling your plan is one of its prerequisites, so even if closure is your real goal you do the cancellation above first. If you close the account while inside a Max minimum term, Monzo makes you settle the remaining monthly payments before it will complete the closure.

All three are plan features, so all three stop on your end date. The one with teeth is virtual cards: anything billing to a Monzo virtual card &mdash; which for a lot of people is exactly the streaming and software subscriptions they set up a virtual card to contain &mdash; will start failing, and the failure shows up at the merchant, not in Monzo. Move those payments to your main card before your end date. The good news is nothing is deleted. Monzo freezes virtual cards and keeps custom categories, and both come back if you re-subscribe to a plan that includes them, without recreating anything. Connected banks have to be re-authorised.

You did not, and that route does not exist. Monzo takes the plan payment straight from your current-account balance or a nominated Bills Pot, never through the App Store or Google Play, so a Monzo plan will not appear in your phone's subscriptions list at all. If you are looking there because you cannot find a cancel option, the reason is that the plan is a banking product rather than an app-store subscription. The app is the only route, and if you have lost access to it, in-app chat or Monzo phone support is the fallback.

For Extra, Perks and Max, yes &mdash; the confirmation screen tells you as much, and you can re-subscribe from the app whenever you like, with your virtual cards and custom categories restored. Two catches. Monzo's terms reserve the right to stop you: "If you sign up to a plan and cancel multiple times we may stop you from signing up again," so treating cancellation as a way to reset your billing date is a bad idea. And you will be issued a plain Hot Coral card on the way out, so a Perks or Max card comes back only as a new one. For legacy Plus and Premium there is no way back at all &mdash; both are closed to new signups, and Monzo warns that cancelling either, even by accident, ends it permanently.
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