A 10-step walkthrough with real screenshots from the live cancel flow.
Sign in at spotify.com/account, open Manage your subscription, click Cancel subscription, then skip both save offers and confirm with Cancel Premium. You keep Premium until your next billing date — Spotify does not refund partial months.
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Open spotify.com/account in a web browser and sign in. Cancellation is web-only — the iOS and Android apps do not show a cancel option, even if you originally subscribed there.
On the account dashboard, scroll to the Subscription section and click Manage your subscription. You can also see your plan, next bill date, and payment method at the top of this page.
The Manage your subscription page shows your current plan, plan benefits, and payment details. At the bottom you'll see two buttons: Change plan and Cancel subscription. Click Cancel subscription.
Spotify shows a full-screen comparison of what you lose on Free — 15-minute ad breaks, no on-demand mobile playback, only 6 skips per hour. Scroll past it and click Cancel Premium at the bottom.
Next, Spotify pitches Premium Duo ($16.99/mo for 2 accounts), Premium Family ($19.99/mo for up to 6), and Premium Student ($5.99/mo). Scroll past all three and click Cancel Premium again.
After clicking Cancel Premium, Spotify shows a confirmation page with your cancellation date and a survey asking why you canceled. The nine options range from "I cannot afford Spotify Premium" to "I don't use Spotify Premium enough." Filling this out is optional.
Below the reason list, there's a free-text box and a second question — how likely you are to subscribe again. Both are optional. Click Submit to send feedback or Skip to bypass it entirely.
You'll see a final "It's hard to say goodbye" page with a Back to account button. That's your confirmation — Premium stops on the date shown earlier and your account drops to Spotify Free, with playlists and saved songs preserved.
Cancel subscription won't appear on Spotify's site if a third party handles billing. Cancel through Apple (Settings > your name > Subscriptions), Google Play (play.google.com/store/account/subscriptions), or your carrier's account portal (AT&T, T-Mobile, etc.) instead.
Only the plan manager can cancel a Family or Duo plan, and canceling drops every member back to Free at the next billing date. Members can't cancel themselves — they can only leave the plan, which keeps the manager paying. If you're a member who wants to stop the bill, the manager has to cancel.
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